Chick-fil-A in Knoxville

“CFA almost always does a great job, but this one is a cut above. The food was on par with what you expect (excellent), but the service and facilities are exceptional. SO clean and constantly being cleaned with care, including the bathrooms. The servers are great, especially Ms. Janice. She does a great job taking care of customers and connecting with them. She put a smile on our faces and made sure we had everything we could want 🙂“

“Today I picked up a huge catering order for our local Volunteer Fire Dept and you all were amazing! I ordered thru the app and when I picked up today everything was ready and you all made it so easy! Even helping me get it to the car! You kick started my week and I appreciate all of you! Thank you for being such an asset to our community!!“

“Great service at this Chick-fil-A. The wrap combo with sweet tea was excellent. Manager Mike Price stopped to take our trash and was very friendly. Restaurant was very clean with employees cleaning due to being slower after the lunch rush. Can be hard to get into and out of because of traffic at times. Great overall experience.“

“Most popular chicken fast food in our area because of the fast service and friendly smiles and great attitudes of their employees. Ordered the fried nugget meal with fries and a sun joy drink (half lemonade and half sweet tea). Very tasty and salted perfectly. So good with their chick fil a sauce too. I will definitely be back.“

“I don't typically give five stars to established chains and corporations. However, this Chick Fil A is a special one. It may be because it's in Hardin Valley and two minutes from my house. But that's just part of the charm.

This Chick Fil A has been great and always top notch with service like most other Chick Fil A's. I can't speak to the women's but the bathrooms are always clean and tidy, same as the eating area. I usually order the spicy chicken meal with some extra chicken tenders. Plus ranch and buffalo mixed and put on the sandwich. And of course chick fil a sauce! It's Chick Fil A, you'll get the same food at all of them.

The benefit of this Chick Fil A though is the Hardin Valley charm. I regularly see the owner walking around taking orders, cleaning trash, checking on patrons, etc. I love seeing that! Also, there is limited seating compared to other Chick Fil A's, but don't let that deter you. We're all neighbors in HV and even today during lunch, I saw people sit together who didn't know each other. If there's not enough seats, ask to sit with someone and strike up a conversation. We're all living here together anyways, might as well enjoy the company!

For the service, the dine in is about the same time. The drive through can move slower. Which again, is not a negative. Take that time relax, and enjoy life. We don't want Hardin Valley to move quick. These are our homes and this is where we want peace at the end of the day or during lunch around a hectic schedule. This Chick Fil A does a good job of that. By far, my favorite Chick Fil A in Knoxville!“

“I've haven't had any concerns as of recent, and I've been coming to this CFA for 5 years now. I almost always use the drive thru, but the workers are always kind. I highly recommend ordering ahead on the app (even if you've just pulled in). They'll have your food ready much faster, and there's almost a certainty that your order will be correct.“

“Employees really made this place different! Shout out to Tyler & Gabriel for the great hospitality, kindness, and energy. We went there when they’re closing up, but didn’t get the feeling that we had to rush out. Now, it’s my go-to store for Chick-fil-A😬“

“Nothing but good things to say about this location. Speedy friendly service with excellent food. Even the landscape work around the building is immaculate. I've never been let down by this location on any level. We'll worth the money to guarantee the highest quality for very fast food. Setting the bar high for others.“

“Believe it or not, it was my first time ever going to a Chick-fil-A. My friends told me that their grill chicken salad was the best they ever had. It was a real selling point for me as I am gluten intolerant. At the last minute, all 3 of us chose the South west spicy salad. The salad was delightfully crisp, the chicken was delicious, but the avocado dressing really made it super yummy. The lemonade, to my surprise, really tasted like lemonade. The staff was very polite and called me Miss Carol when she handed me my dinner. I have lived in Vermont many, many years and I just love this southern friendly way of greeting people. The restaurant was very clean as well as the women's bathroom. We had a wonderful time reminiscing about the play we had just seen, over our delicious dinner. As we were leaving, the manager was leaving also. We told him how much we enjoyed the food and he was very friendly and said he was glad we came. He invited us to come again.“

“Counter service was exemplary. Food was as good as any fast food can be. Restaurant looked like it had been through an onslaught of customers that overwhelmed their ability to keep it clean...debris everywhere. Trash on the floor. Tables used, not wiped.“

“Pulled up exhausted, sweaty, with three wild kids in tow. The manager David—in his bowtie—saw us coming, opened the door, and ushered us in with a big smile. Even gave us toys for the kids. The place was spotless, and nobody batted an eye when the kids stormed through the restaurant to the play area.
The whole team just has this vibe like they actually care about their jobs and about you. You just don't see that anymore, even at fancy restaurants. Food was hot and perfect as always, but the friendly, no-drama service really stood out. Made a rough afternoon feel a lot better.
This location gets it right. Definitely coming back.“

“I was there at lunchtime. Two lane Drive Through is better organized than any other I know: friendly people coming to your car window and taking orders, and shortly after, there are again friendly people bringing your order to your car. Their food is one of my wife's and my favorites.“