4.5
Superb
267 Reviews
10636 Hardin Valley Road, Knoxville
Customers’ favorites
- Burritio Beans and Cheese
- L Enchiladas Supremas
- Mexican Style Tacos
- Pineapple Fajitas
“I do recommend Country Burrito. However…today I visited your Town Center location, and my experience wasn’t great. The food was fantastic, bathroom was very clean, atmosphere was nice, but it seems the hostess waited on us, and unfortunately she was not attentive to our table, kept forgetting us it seemed like. We didn’t even get a check back for a refill on our drinks until towards the end of the meal. Then, out of nowhere she straight up left work. We sat there for 30 minutes trying to flag down another waiter who was busy with what seemed like all the tables in there. I’m not sure they know, but staff shouldn’t leave work unless all of their tables are closed out. If our table was meant to be taken over by another server, we should have been told. There was no communication. I have never not tipped for service, but in this case there was literally no service. My only recommendation would be to have your front of house employees be more structured and responsible. Sadly, this also isn’t our first experience with something like this happening before, either. We may have to just get our food to go from now on. I’d hate to see the company fall under because of no service. Please do something about it.”