Customers` Favorites
Customers` Favorites
“We came in this past Sunday morning (07/13/25) around 10:30 and the staff were absolutely wonderful! The manager was very nice, and allowed us to make a grilled chicken substitution on the loaded fries for dietary needs when we had been rudely told by a belligerent employee at another location that it could not be made (Clinton Highway). Since that prior experience at the other location, our expectations had been low, but the customer service, food service, cleanliness, and quality of the food at this location was great! The staff were very friendly and helpful! We will definitely be back!“
Customers` Favorites
“Outstanding meal! It was my first visit to this restaurant and it was a great experience and great food. The girl at the cash register was very polite and professional. So you order your food and they give you a number on a stand which you place on the seating of your choice. Five minutes later two young ladies brought our orders to our table and came back multiple times to check and see if we needed anything else. Five stars are definitely in order for this restaurant.“
Customers` Favorites
“My husband and I love Gus's fried chicken. We recommend Gus's to our friends and they always thank us. Heavyn and Grace are two of our servers we enjoy getting to know. They have the most gracious staff. Thank you!“
Customers` Favorites
“Today was my first visit & now I'm a fan! Food was fresh and delicious. Our server was great. If you haven't had this place, run..go today!“
Customers` Favorites
“Hot Birds is probably one of the best places to get hot chicken in Knoxville! I got the hot chicken sandwich, which was good! biggest critique would be is it is made of two chicken tenders instead of a flattened cutlet, but flavor was great. I ordered the Very Spicy level and it had a good heat, especially being mellowed out by the coleslaw and bread. The fries though... TOP NOTCH! some of the best fries I've had in all of knoxville so far. Definitely worth giving Hot Birds in Marble City Market a shot!“
Customers` Favorites
“This restaurant is the bomb diggity! The first thing I noticed was not the menu but how clean the restaurant is kept and a 100 Health Score. I have had every variety of chicken salad here and my nephew who is with me loves the place also. I eat here at least twice weekly. The employees here are very friendly and go out of their way to be helpful. If you like Chicken Salad this is the place you’ll love to come to.“
Customers` Favorites
“Chicken tenders are always on point, just the location or physical building itself is too small and crowded. I would suggest the drive-thru but that is just as crowded. Just be patient on either inside or drive-thru and you will get some good eating. Also, substitute that slaw for extra toast...this is the way!“
Customers` Favorites
“Most popular chicken fast food in our area because of the fast service and friendly smiles and great attitudes of their employees. Ordered the fried nugget meal with fries and a sun joy drink (half lemonade and half sweet tea). Very tasty and salted perfectly. So good with their chick fil a sauce too. I will definitely be back.“
Customers` Favorites
“Very friendly staff. Great food and always a smiling face to great you when you walk in the door.“
Customers` Favorites
“I've haven't had any concerns as of recent, and I've been coming to this CFA for 5 years now. I almost always use the drive thru, but the workers are always kind. I highly recommend ordering ahead on the app (even if you've just pulled in). They'll have your food ready much faster, and there's almost a certainty that your order will be correct.“
Customers` Favorites
“I eat here regularly and always have a hot and fresh meal as everything is prepared as ordered. The staff are excellent and personable! As a bonus, I'm a parent of a Marching Admiral (Farragut High School Band) and they have been THE BEST with helping us this year on various levels. Thank you Zaxby's Farragut for being a sponsor of the FHS Band!!“
Customers` Favorites
“Went inside and ordered to go and it was the best experience! The girls working the front were smiling and knew about the menu! And the people working in the back were also smiling and talking to us customers as well! Overall great experience and will be back!“
Customers` Favorites
“Employee Allen C was amazing I couldn't have asked for a better person to take our order greeted us with a smile and was very polite even asked if he could what is on the prayer list little did he know that we had just moved here and was needing prayer.. a true Christ follower and discipleship of “
Customers` Favorites
“Definitely top tier among the many throngs of fast food. My only knock on them is why did they stop freely giving you Zax sauce? That's a big part of the appeal for their dipper style meals, and it was a negative for myself when I had to start checking my meals at the drive thru to make sure it was there. Why?“
Customers` Favorites
“We love the chicken here. They have awesome employees and customer service is awesome too“
Customers` Favorites
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“Order accuracy has failed to be correct the last two visits. First time, given the wrong drink. Frosted lemonade instead of frosted coffee. Second time, cashier did not enter correct condiments that were requested. Food was disappointing without them. Only posting to bring attention to a possible issue in service that can be easily corrected.“