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“It took 12 minutes to be served and there was only 2 people in front of me. One bloke was running around flat out trying to serve us and uber eats whilst two people fussed behind him banging pots and pans... one of them should have helped. It seems you prioritise uber/pick ups over customers standing in front of you with money in their hands. Also the restaurant was dirty tables were grubby and the self serve soda station needs a deep clean.“
Mexican • $
“The heavyset, light-skinned Black woman with long lashes, red hair, and an extremely large chest that almost touches the food consistently has a terrible attitude and provides awful customer service. She’s the same person who brings her child to sit in the dining area as if it’s a daycare, even stepping from behind the counter to drink from his cup. While the other employees are polite and professional, her unpleasant demeanor and unprofessional behavior bring the entire establishment down. I’ve given this place multiple chances, but today was the final straw. I thought I had a personal issue with her until I read other reviews clearly describing her behavior.
UPDATE: it’s officially been a year since I made my last review and I stuck to what I said. I had not eaten here at this location. Well recently I decided to go in. I’m glad to see she’s no longer there the last few times i went in. I will increase my stars from 3 to 4 stars.“
“Got psyched out that the drive thru was for Starbucks not yall. Would be the best thing ever to have a drive thru, cuz this is one of the best locations I've ever been to. Just enough table seating to accommodate a crowd, but not so many tables that you're walking a half block to the counter! I love there's outdoor seating and the food is just delicious, always, the staff are friendly and stay busy cuz the food is fabulous and the place is Clean, stocked and no dirty tables when we were there. Not one and they was busy, great job yalll“
“Came here due to my experience at the McKinney st location! Customer service is better and the food looks fresh and not sticky! They had already ran out of some of the food, which was fine with me because the majority of my bowls were veggie bowls, but they brought out fresh rice. They accommodated me without any pushback as she seemed like she was happy to help me after I explained to her what happened at the other store I will definitely be back just based on the customer service even though they didn’t have all the ingredients that I wanted. I just wanted to bring chipotle home to my kids so they could have dinner tonight.“
“I love this location. The staff is friendly, attentive, and—most importantly—they don’t forget the napkins or silverware. Nothing’s more annoying than driving away and realizing you’re stuck eating with your hands or wiping your mouth with your sleeves.
The manager clearly works hard and is especially on top of things when you’re dining in, whether you need drinks, napkins, or anything else.
I’ll definitely be coming back again and again.“
“This Chipotle is great! Even during the snow/ice storm, as soon as it was able to, they were open and so pleasant! Although short staffed, they did a great job at communicating with guests and getting everyone their order in a timely manner!“
Mexican • $
“I've been eating at this location for over 4 years now, and let me tell you, they make the best burrito bowls! The chicken Al Pastor in particular is my absolute favorite and this location does a really good job with their to-go orders.
I will definitely keep eating here for years to come!“
“Are the portions getting smaller 😒. The tables weren't clean for us to eat in house. I've never seen that at a Chipotle store before. The food was good, had to ask why my portions of meat was so damn small 🤏🏼. I was even given the 👀 when I asked for extra veggies.“
“Chipotle is my go-to spot when I want something quick, fresh, and filling. I love being able to build my own bowl with all the ingredients I like. The chicken is always seasoned well, the rice is fluffy, and the veggies taste fresh. I usually add guacamole too—even though it costs extra, it’s worth it. The portions are generous, and the food is consistently good. The staff is friendly and they keep the line moving. Whether I’m eating there or grabbing it to-go, I always leave satisfied. Reliable, clean, and tasty every time.“
“The people who work there, you can feel don’t want to be there and they treat you that way too! I’m in customer service and that’s not acceptable! You chose to work there, so own your shit and do better! Not good customer service. The whole staff was short and rude.“
“came here for a late dinner
after having the worst meal from cava. it was my first time traveling to Dallas and this place definitely hit the spot! everything tasted extremely fresh. very much thanks to chipotle for not leaving me hungry tonight :))“
“This chipotle, like almost all chipotles, was great. They had all their usual options and the workers didn’t rush you and were very kind and patient. The flavor is always really good and chipotle is generally very affordable and also nutritious so it’s definitely worth checking out. I typical get the bowl and also, they have a lot of vegetarian options. You can get sofritas along with their veggies which should give you plenty of protein so it’s really accessible to all. Overall, I love the chipotle vibe and the food makes it all so much better.“
“Visted at 9 pm. Staff was friendly, food line was missing several important items I wanted :( Missing salsa and pico :( These are son popular that they ran out, supervisor said they had a very busy day, understandable. But still, Made my experience Not so great, I almost stopped the guy from building my bowl but I was already there, so I just suffered thru. Meeting pars and metrics is important but a sad customer is worse. I may try this store again, but I probably will not.“
“I was at this location about 5pm on a Friday. Food is consistently good. Tonigh, the tomatoes were nowhere near red, get a new produce provider. Everything else was good . But tonight the line people were what stuck out impeccable all the way dow . Especially a woman who was working a double from another store. Working and It’s was excellent
Parking: N/A“
“The Manager at this Place is the real deal…
He was 💯 with his explanation to a OG that Family Deal orders was online only .. and made sure the order was made promptly..
Keep up the good work Champ.. wish I would have gotten his name though..
I will be back mane ✌🏾💯“
“This Chipotle is one of the best in the surrounding area. I am a regular customer and the staff always greets me with great customer service and kindness. They always know exactly what I want and make sure that I am satisfied. Thanks so much for your excellent customer service!“
“Not the best Chipotle location but not the worst. Its location in the North Park mall is convenient but a double edged sword. The high traffic means they run out of items and the staff are not the friendliest. A decent place to go if you need a quick bite but I wouldn’t go out of my way to eat here“
“This is hands down the best Chipotle I’ve ever been to. I go almost every day, and they always get it right. The food is consistently fresh, perfectly seasoned, and the portions are generous every single time. You can really tell the staff cares about quality and consistency. If you’ve ever had a bad Chipotle experience somewhere else, this location will completely change your mind. Highly recommend!“
“They need a better rap for the good work they do. Miguel helped me out today and the staff behind him worked diligently and hooked it up nicely. There was a good proportion of meats and veggies in my burrito. Awesome establishment right here!
Wheelchair accessibility: There’s a ramp directly leading to the main entrance of this chipotle“
“I had to place a last minute order for the office, but wasn’t able to add another build your own meal (feeds 4-6). Luckily, I came in early and the guy who helped me was super nice. He said they were able to add another container of meat, which was all we needed! Great customer service. Definitely helps having an amazing restaurant team make your job easier. Thank you!“
“⭐️⭐️⭐️⭐️⭐️ Review Title: Excellent Customer Service Makes All the Difference
I stopped by Chipotle today and noticed I was rung up incorrectly after looking at my receipt. I brought it to their attention — they apologized right away, but I’ll admit I was pretty upset at first because this has happened before.
A few minutes later, the manager came out while I was sitting down to eat. He saw the receipt on my table and personally handed me a full refund for my meal, even though I only asked for the difference. That gesture really stood out.
Mistakes happen — it’s how a business handles them that counts. The fact that they owned up to it and went above and beyond to make things right truly shows great customer service. I left feeling appreciated instead of frustrated, and that’s something I value a lot.“