Wendy's in Austin

“Even though it was busy because school had just let out, the employees already had my meal packed and ready to go when I arrived. They were all very nice! They even included napkins, didn’t forget the sauce, and included my straw in the bag.“

“** A Surreal Experience at Wendy's**

⭐☆☆☆☆ (For the experience, not the service!)

I recently visited a Wendy’s and, wow, it was an encounter to remember! I had high hopes for a classic burger and fries but ended up with an unexpected twist that left me questioning reality.

1. **First Impressions:** The place seemed normal enough at first. The menu was bright, the staff was doing their usual hustle, and the smell of freshly cooked burgers filled the air. However, things took a wild turn when I approached the counter to place my order.

2. **The Employee:** The employee taking my order was… well, let’s say he was not acting like your typical fast-food worker. His energy was off the charts! He was moving quickly, speaking in rapid-fire sentences, and seemed to be completely absorbed in his own world. I half-expected him to start juggling the ketchup bottles!

3. **Order Mayhem:** When I tried to place my order, he kept mishearing me and responding with random phrases. “You want a Frosty? Totally! But what about the pineapple?” I wasn’t sure where the pineapple came into play, considering it’s not even on the menu! This went on for a solid few minutes, and I almost felt like I was in a comedy sketch.

4. **The Energy:** His laughter was contagious, albeit a tad alarming. Other customers were exchanging glances, unsure if they should be amused or concerned. One woman looked ready to call for backup, while another guy made a TikTok video of the chaos unfolding.

5. **Final Thoughts:** After an endlessly entertaining ordering process, I finally got my meal—completely different from what I intended but packed with character (literally!). The food was still decent, as Wendy’s usually is, but the experience overshadowed the taste.

In summary, if you want a classic fast-food experience, you might want to pick a different Wendy's or at least brace yourself for a wild ride! Just remember, sometimes you get more than you bargained for. Who knew a simple trip for a burger could turn into a show? 🍔🙃“

“The food wasn't bad we got a Caesar salad and Taco salad but when we ordered the woman wasn't paying attention and I had to do two different transactions because she couldn't understand English. I don't mind different people but at least get my order right the first time. I told her what I wanted and then told her whatever my daughter wants too. And she ignored my order and only put in my daughters order simply because she didn't understand English.“

“The staff was courteous and focused on their work. Very busy during the time I was there but food was fresh. It was almost unreal how calm the atmosphere (for as busy as they were). The young man at the counter was attentive and doing his best.“

“I door dash from here I don't drive keep getting my food wrong the first time I ordered 32$ worth of food they gave me 10$ and they said we can't do nothing else I have to walk 46 minutes to go deal with a manager who got Hostel when I asked for my money back I came back from them again and it was even Worse she didn't give me my money back she was getting mad at me again I don't know who there Hiring over there From employees to management but that's crazy when you get some one order wrong at you I do fast food that Wendy's is a mad house for anybody who doordash food don't do it it's always gonna be cold or wrong“

“Excellent service and the guy who helped me was very friendly 7:22pm date 7/30/2024 I hope he receives a raise.
I forgot something in my order and made him work double time and he still gave me a smile and did the best he could for me.
THANK YOU SO MUCH.

Parking: Big

Kid-friendliness: Yeah

Wheelchair accessibility: Yeah“

“My lyft driver had to leave me here by accident, due to unforseen circumstances, however , i barelynhad enough change to buy a most increadible CHOCOLATE FROSTY. AT THE HOTTEST DAY IN MAY! Talk about hitting the spot! BINGO!!! CLEAN STORE! Great atmosphere each table by the windows (tinted) had a vase and a floral arrangement
Plenty ofnparking, wheelchair accessable tables and restrooms. Nice touches!! Ty for the rescue! Very kind cashier, gave me the address quickly, and it was so nice!! Please come by on a hot day to cool your jets! Fabulous!! Ty WENDYS!!“

“There were just a few tables inside, but it was bright and clean. The atmosphere was “fast food” normal. The chicken nuggets were lightly breaded and there was a good selection of dips. Easy to get to from the Wyndham Garden hotel in Austin!“

“I stopped by for a quick dinner before work. let me tell u, I ordered the spicy chicken sandwich combo with the salted caramel frosty 😋 everything was hot and delicious, and fast 🏃‍♀️ you guys are doing a great job. Thank you for all that you do. I appreciate it very much!“

“I was here late night, it was fresh and fast, only reason I gave 4 stars for service was the lady that took my order had a heavy Spanish accent that made it a little difficult, but she got my order right the first time, I'll come back to this Wendy's for the late night for sure! Google also brought me in the back way, which made it a little difficult, it brought me in against the drive thru, Im attaching pictures of the entrance.“

“This is the best fast food experience I've ever had from great customer service to the freshes all around food I've had. Your manager and staff are doing an excellent job. I ordered a number 6 had to wait a few minutes for fresh chicken even the fries were fresh when I received my order. Know I wish I would have bought the cookie that was offered. Great job!“

“So from the time they open the store till around lunch is when it’s a little slow, especially mobile orders. They won’t know you’ve mobile ordered until you tell them because they’re in the back dealing with drive through or still prepping for lunch. from the morning till around 3/4 there’s really only going to be 1 person who can speak English, she or he will be the one who you see receive your order, 100% guaranteed. They do spend time talking to each other as well, there’s not much traffic going on at this Wendy’s compared to McDonald’s a few blocks down so you can’t expect them to move like In-n-out.

Weekends I’ll come around 11-1AM and there’s barely any traffic, so it’s a lot slower and it’s almost 100% guaranteed you’re pulling up and have to wait a lil while, 12 minutes tops.

If you have an attitude then you can expect an attitude back, I think most of these people who’ve given one stars are just not good people. Been coming to this Wendy’s since I’ve moved here last year and sure it’s slower, but the food 9/10 comes out without any blunders. They do try to understand you when you speak English, and are more than willing to accommodate you if they ran out of the vanilla frosty or the caramel coffee

The music they play is either typical six flag/fair music or classical music which is funny because all the workers here are Latino/a.

The age range of these workers are late 20’s to late 40’s. At night mostly 20’s, morning to evening you’ll have like 3 or 4 in their late 20’s and the rest in late 30s to 40s.

I will say the cleaning could be a bit better, I believe they only clean on Friday’s since all the days I’ve come here Fridays were the days I’d see mopping and it be early in the morning at like 8-9. But there’s barely any people that come in here so I can kinda see the negligence in that.

There all genuine people and if you know Spanish then it’s even easier to get your order across.

This is an honest and thorough review been coming here consistently mobile ordered countless times came here at different times of the day at different days of the week and give this place a 7.3/10. Cleaning could be better, orders could be faster, and customer service could be smoother (Understanding what the persons ordering and maintaining a level of respect regardless of any potential rude or seemingly rude customers)“

“It looked like they gave me a Jr baconater. Then they took the extra bacon and put 3 half strips on my fries? There was very little cheese, but it didn't look too bad because there were so few fries! I had to ask the guy (who looked to be the manager) for three things he forgot, even though he was the one who took my order. He looked confused. It was late, but that's no excuse for the sloppy way they did things. When I go to top-tier fast food places, I get that I'll pay more, but I better get better food, better service, and better attention to details. This was not a great showing, and remember, I can take my appetite somewhere else. Unfortunately, once I stop going to you, it will take a lot to get me back. Don't lose customers by being lazy.“

“I know fast food but you shouldn't serve cold food. I ordered a small chilli and a small fries both were cold. The cheese didn't even melt inside of the chilli. You could have easily popped up it in the microwave for a few seconds“

“It was lunch time my fish sandwich is always fresh and so are my spicy nuggets thank goodness because the other Wendy's on Anderson it's not as fresh. I'd rather pick this one to. And because it was Friday and lunch time they were quick. With it.“

“The workers at this Wendy's location are top notch. Very friendly and they were definitely working as hard as possible. However, they did appear to be a little understaffed which made service just a little bit slow. But, not bad. Limited numbers of tables inside. It looks kind of like it was partially renovated. The self-serve soda machine is one of the fancy multiple flavors all out of one spot. One. The day I visited, it was very flat. But the staff used the machine behind the counter to provide a better drink options. We've also regularly used the drive-thru at this location and they do very well.“

“The baconator was amazing

Vegetarian options: The salads are good for vegetables

Parking: More than 21

Kid-friendliness: Nice place for kids

Wheelchair accessibility: Good for wheelchairs“

“Brock , was the guy who took our meal order here at this location, the 620 by Anderson mill rd. He was absolutely amazing. He was such a complete delight. Thank you for taking our order was having a bad and he made my day so thank you again!“

“Went here with my little junior frosty keychain thing and the staff that helped me was Super nice and friendly and made me and my kid experience excellent! We sat by the fire place???? who knew Wendy's had fireplaces???!!!Anyway, yes super great experience here.“