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“Don’t be fooled when don’t see much cars in the drive thru. It is because they are super fast. I’ve been three times within the past month and each time the service has been very good. The staff is friendly and I always get my food extremely fast.“
“Great restaurant great location great staff great head manager great cleaning services great food great frosties great cookies tall big restaurant for downtown San Antonio we love Wendy's in downtown San Antonio TX keep up the great work dave Thomas would be happy in heaven at this place in downtown San Antonio TX“
“I HAD THE OPPORTUNITY TO MEET A TERRIFIC GUY NAME SETH.
THE BEST CASHIER I'VE MEET.
HIS NAME IS SETH.
SETH DID AN AWESOME JOB WITH SERVICE.
A GREAT ATTITUDE.
THE RESTAURANT WAS CLEAN.
GOOD MUSIC PLAYING.
THE LINE MOVED QUICK.
OVER ALL, I HAD A GREAT EXPERIENCE.“
“Been to this location since my family moved over here.
The employees are always so nice. I appreciate the change of options at times for the seasons. Fast service.
Love Junior bacons. And frosties.
I only go to drive thru I’m always in a hurry.“
“This Wendy's is awesome and always has delicious food! I always find it funny when hearing my reactions to ordering a water to complement my Dave's Triple Meal, lol.
I feel their Dave's Triple is always made with pure love, because it's always so juicy and full of goodness!“
“Just picked up my order ahead order to bring lunch to my fiance. Store was empty,looked pretty clean, order was ready except for my drink. Had to walk further to my location so food was not too warm. But order was correct, and filled our bellies right.“
“Eat her often. Food is always on point as is the service. Restaurant is clean and staff is friendly. I generally get a salad, the apple pecan is my go to. The price is a bit high for lettuce, in addition to the container the salad comes in has shrank, but the price didn't.“
“I'm beyond thankful for the night shift working at this location. James & the crew are awesome!❤️🙌🏽 They were patient and smiled. Everything was put in my bag neatly and handed off nicely to me. I was surprised. Getting off of work late myself and being tired and hungry I was shown such kindness. They went above and beyond. Everything was hot and fresh🔥I didn't have to wait long. They double-checked that my order was complete before I left. I really appreciate their hospitality and service. Being on their feet in the heat moving quickly this late, not one person was sluggish or had any negativity. They totally made my night! Thank you! This Wendy's has never let me down or gotten me sick. I truly appreciate the management and team here. 💯⭐️⭐️⭐️⭐️⭐️“
“One of my favorite restaurants to eat delicious burgers. I love everything they offer here...the service is fair - might take some time to get your order when it gets packed.
But most of the time there is very little bit of people dinning in.“
“By far this has to be the best Wendy's I've ever eaten at. When I drove to the drive-thru today it smelled so damn good I don't think I've ever smelled Wendy's food like that before
The workers were nice and funny and very quick.“
“I come here through drive thru, the employees here are nice !! And food is always FRESH, and the customer service is great. (: not to mention the reasonable prices. They also never forget the sauce or straw. Like this is literally my fav place“
“One of the nicest Wendy's I've been to. It is clean and the people are sooo nice. As always the chili is the best and their spicy chicken nuggets are good for a fast food chain. Don't forget the frosty for desert. Have that swirled with caramel and it's a treat worth feeling guilty about“
“I went to Wendy's with wonder in my eye hoping for the fresh quality food that Wendy's provides, and The food was hot and fresh. The survice was sub par, slow, and not very helpful. I did see a few bugs in this establishment unfortunately. Over all pretty average Wendy's experience.“
“My siblings and I went to Wendy's, we were having problems on what to order since we haven't been their for years, so the manager gave us time, While we were thinking all employees their kept asking us if they could help us but we kept telling them That we needed more time. ( That is an indicator that they put customers first and great costumer service) Once we were ready to order the manager was so patient with us since we were so indecisive. Not only that But also they answered all of our questions. I even asked about the kids meal ( if they had like a happy meal ) and the manager said yes. She was extremely kind. I wish I would have asked the name of that manager. As for the food, 🤤 delicious, very delicious only detail is that I wished the fries were Hot hot, Other than that , the food was amazing 😍.“
“Have not eaten at Wendy's since the 90s. I was pleasantly surprised. Burger and fries were hot. Restaurant was clean and the young lady that took our order was friendly. Price for our meal was in line with other burger restaurants.“
“We stopped in around 10pm after being in the ER for 6 hours. Had 2 hamburgers and fries. All very good. Service was a bit slow even though no one else was there. Also, the place is sadly not being maintained as we noticed seating areas torn up.“
“**Update: After leaving a rather dark survey, I was called by the manager and was told that she was sorry for the issues i ran into and offered to try to make it right next time i was by and expained the manager was new and didnt know his full scooe of authority when it comes to compensation for missing items. Can't say it's 100 better but a meaningful apology means alot to me.
After putting my order in 10 minutes prior to arrival. I was told they didn't have baked potatoes and offered a chili (which I already was getting and asked if I could get a Jr bacon instead) not a baconator, a JrBC. They said no and I needed to apply for a refund in the app. Which doesn't have an option for that because the live chat doesn't work. And the hotline is only m-f. Listen, managers out there. Don't earn a free scathing review for being a jerk on tip of being slow. It's really not worth it for such a simple request.“
“It was a long and cold walk when I decided to pop in to this Wendy's to grab a quick bite, hydrate and try out there app. It was late and I was expecting the dining room to be closed....open until midnight!!!! I was able to charge my phone as there were plenty of wall outlets with dual USB chargers included. Crew made me feel at home and even allowed me to try the new limited edition Salted Caramel Frosty:)
Five Star Exceptional Service from Wendy's here on Culebra/1604.
"A company's greatest asset is its people"“
“Didnt have a huge issue with anything but im not sure if i had my order taken by someone new or if she was just really shy. I tried to ask a question about a coupon from the app to get 2$ off my order because i wasn't sure if it would apply to my order. She kinda just went silent and then told me how much my order cost like i hadn't said anything.
I eventually got her to scan it and got my 2 dollars but that was definitely not how you deal with a customers question. Even if you dont know the answer either find soneone who can or make an effort to figure it out yourself.“
“I'm usually in the area for basic goods and services, and grab a quick bite from the drive-thru at this location. The food is always good, the prices are reasonable, its quick, and they never mess up my order! That's why I keep coming back!“
“I don't go to Wendy's because of the Chick Fil A right next door, but I will start to come more often. Pulled up at 1030pm after a long shift at work and the tall gentleman with glasses at the window was extremely professional with exceptional customer service. He had a couple of car in the drive thru already but as soon as I pulled up, I was immediately greeted and asked politely to give him a moment as he helped the other guests. This communication, for me, is vital for any guest interaction. It tells me that my time is valued and they are trying their best to give the best service. I didn't wait more than a minute or two and then was regreeted and he talked me through different options with the selection I had chosen. He wasn't rushing me or seem impatient at all. If he had asked me specifically for ANY item, I would have been upsold immediately just because of his friendly attitude! At the window, he repeated my order and continued the same welcoming demeanor as before. My food took less than a few minutes and he wished me a Happy New Year! As a leader in a business, I make it a habit to notice talent for guest services and make it a point to recognize it. I apologize for not getting your name but, Bravo! My 6year old daughter and I enjoyed our experience with you and I thank you for being kind to her and reaffirming her point of "having good manners to everyone we meet." I will be back.“
“The lady at the front im not aware of her name she might be the shift lead it appears she has face tattoos. She does an amazing job i can tell she had a rough day but she's ontop her work regardless. She needs a raise !! She was so respectful .“