Freddy's Frozen Custard & Steakburgers

$ • Burgers, Hot Dogs, Ice Cream, Frozen Desserts

6208 19th St, Lubbock
(806) 701-5349


Take-Out/Delivery Options


Reviews for Freddy's

This place had terrible customer service. The girl in the front was rude. All the condiments were in the back so you had to stand there to get any of them. Meanwhile, all the workers look over and stare at you and never come help you. I spent about 50 dollars here on mine and my kids food. I won't be going back either. I waited for napkins while icecream dripped all over my kids and their clothes. Not one worker asked what I needed as I stood there.

I went to the Freddy's on 19th today, and have to say. If some orders a large concrete, wait until they are the vehicle at the window before you make it! There was one car in front of me that ordered what must have been food for 8, causing them to be there fo awhile. So, by the time, I got to the window, my custard (that was obviously made the same time the cars food in front of me.) was milk, and no I didn't complain or send it back, cause I know better.

Since the pandemic has started Freddy's customer service, specifically at this location, has declined greatly. The last time i visited they forgot to give me my fries. When i called no one apologized just asked me to come back to retrieve my forgotten fries. Upon returning they had closed at that point and the boy working the window rudely pointed to the temporary hour sign and waved me off. I finally got someone to open the window to explain why I was there and they made my full review

More Reviews(81)


Monday 10:30AM - 10PM
Tuesday 10:30AM - 10PM
Wednesday 10:30AM - 10PM
Thursday 10:30AM - 10PM
Friday 10:30AM - 11PM
Saturday 10:30AM - 11PM
Sunday 10:30AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.