McDonald's in Plano

“Amazing McDonald’s, amazing employees, the only reason why I’m rating 4 stars is because there was some REALLY loud kids who were screaming and cussing on the playground, and it hurt my ears a lot. But overall it’s one of my favorite McDonald’s locations.“

“I'm leaving this review because there was a misunderstanding about my order, but they were prompt to fix it. They went above and beyond, not just to make sure the order was correct, but they gave me a bonus sandwich for my trouble. That wasn't necessary or expected, but it was appreciated!“

“I can only speak from personal experience, but I’ve liked this location for a while. I come here to draw constantly and the employees here have been rather nice. I honestly hate the way most McDonald’s looks now a days and I don’t like the idea of the kiosks replacing the cashiers most of the time.

However, their biggest improvement as of late are the delicious McCrispy Tenders which are a massive improvement. And not only am I happy to finally see them return, and that they’ve been consistently good, but that they’ve announced it being a permanent part of their menu. Major plus on my part. And unlike some people’s opinions, I still think their fries are awesome.

What make their new tenders so good is that it tastes like a vastly improved version of the Chicken Selects. It has the same breading as the Selects with that nice peppery coat to it, but it has the improved meat that’s better than the Buttermilk Tenders that they had 5 years ago. Classic breading, better meat, and you’ve got gold. And as a Chicken Tender Connoisseur, I’m very impressed with the McCrispy Tenders.

If they can find a way to bring back the chocolate ice cream and restore their establishment to looking more old school/classic/retro instead of blocky, dull, & grey, then it will be an even bigger improvement.

Still, finally giving the customers what they want, bringing back the chicken tenders which finally places like Wendy’s are following up on, and delivering on it in a big way while also starting a new food wars with their wraps, is a step in the right direction and a huge improvement.

As long as they continue to keep the tenders on the menu, offer new deals and rewards including adding the tenders to the rewards program, and making more consistent improvements, I’ll gladly keep coming back.“

“I always love the food from McDonald's. This one, in particular, always gets my food hot and ready when I go. It's not healthy by any means, but it's what you expect for what you pay. I love getting two double cheese burgers for a great price on the deals menu.“

“Made a delivery through there app to be delivered by DoorDash to my house after waiting about 1hr and 30min for my order to be delivered by DoorDash I decided to go pick it up my self every worker was very understanding about the situation and happy to remake my delivery. Would highly recommend if you want great customer service. Great environment for the whole family. Would definitely comeback for the customers service and great food. (The Mc Chicken) 🔥👍“

“Has McDonald's goes, the kids that work? There have been working there for quite a while, and are very on top of their jobs. Sometimes you got some kids that clearly do not care, but what do you expect from fast food. Really good environment, and a great play place.“

“I love when I'm in this part of town on the East side of Plano! This McDonald's is well run, fast, efficient, and the employees seem to really love their jobs. I will say that their one ordering board is messed up, but it didn't matter because my order was via the McD's application. Anyway, I would recommend fixing that drive up board. Other than that, this team gets five stars from me!“

“Really nice interior. Employees are nice. Has lobby fountain drink machine for refills and play area for children. Obviously it's still a McDonalds so it has all the baggage that comes with that, but it's pretty good for a McDonalds. Kitchen equipment is noisy, but all McDonald's are like that. (interior glass wall in lobby helps a little) No WiFi, but usually Maccas WiFi is too slow to use anyways“

“Not very often you find a McDonald’s that is clean, good food (that’s also correct), and friendly and professional staff. The Manager went out of his way to fulfill my request as we were just passing through and I would not be able to come back the next day for the new items to come in.“

“There should be a requirement where managers must speak English reasonably well. This was the case for me, thankfully. The Dr Pepper at the self serve drink station was connected to DIET DR PEPPER!! The person who made this VERY STUPID MISTAKE SHOULD BE WRITTEN UP!! LEARN HOW TO READ THE LABELS, AND PAY ATTENTION WHEN CONNECTING A NEW BOX OF SYRUP TO THE LINES OF THE SODA FOUNTAIN SYSTEM!! HAVE SOMEONE ELSE DO THIS IF YOU DON'T KNOW WHAT YOU ARE DOING!!!“

“First time to McDonald's in years. Chicken nuggets were hard and barely warm. Reported it to the young super-busy skinny staff at the counter, who offered to make me a new batch--exemplary service. The new fresh batch was almost the best in town--quality. To err is human, but to be willing and accountable to correct for our errors is commendable.

We also witnessed this staff having to patiently deal with an unnecessary amount of immature attitudes from some young arrogant customers. She deserves a huge raise!“

“I witnessed a manager assisting an elderly couple both in wheelchairs. He was so kind and patient and helped them from the time they arrived until they left. He brought them anything they asked for. There is too little of that in the world today. What a great soul. Every now and then McDonald's gets real quality people“

“I just went through the drive through for breakfast after a rough shift… Both of the ladies at the windows were SOOOO sweet! So friendly! I go to this location a lot when I get off work. Their food is always consistent and their staff are seriously amazing!“