McDonald's in Dallas

“It was very busy at the airport today, probably because the World Cup games. Around 11am the team was working extremely hard to push out orders, the synergy was second to none. I have never seen a fast food kitchen operate this efficiently. GREAT Job to that team and its leadership.“

“Food was hot, fresh, and prepared well. The breakfast sandwich was tasty, and all ingredients appeared fresh. The staff was friendly and provided good customer service during my visit. The restaurant was clean, and my order was accurate. The only reason for 4 stars instead of 5 is that there is still some room for improvement in the overall atmosphere and dining experience. Overall, I had a positive visit and would return.

The breakfast sandwich in the photo looks fresh, with a fluffy folded egg, melted cheese, and a well-cooked chicken filet on a biscuit. It presents well and supports your comments about food quality and freshness.“

“This McDonald’s is hands down the best fast food establishment I’ve ever experienced. The staff is efficient, friendly, and consistently go above and beyond. The food is always fresh, the restaurant is spotless, and the service is unbelievably fast — even during the busiest times.

It’s clear the management here runs a tight ship. Whoever is in charge deserves a raise tenfold. I’ve never been so impressed by a McDonald’s (or any fast food place, for that matter) in my life. They set the gold standard for what every McDonald’s should strive to be. We've even started coming here and dining inside, its really that great!

If I could give more than five stars, I would.“

“We come here every time we go to the airport, which is usually around 3am. The food is always hot, fresh, and good.
The drive-thru is a little slow during the overnight shift, but i don't mind waiting, knowing that I'll be getting a hot and fresh meal.“

“Just a normal McDonald's. Sometimes they make mistakes but have always made the correction when asked. As with any major fast food chain sometimes they do miss the mark. This location on has always prepared my food just fine. Thank you.“

“They took my mobile order at 6:15. Got up there it was closed, took my money, my order told me it would be ready when I got nearby. Nothing. What an inconvenience. Then when I sent in a complaint so I could receive my money. They needed more info. Wasted another day of my time because they never specified WHAT INFO.
IVE LEARNED ONE THING ABOUT FOOD PLACES. THEY MAY LOOK ALIKE AND EVEN HAVE THE SAME NAME. BUT, SOME ARE NIGHT AND DAY FROM OTHERS!! I 100% LOVE THE ONE AT REDBIRD LN AND 67.
BUT THIS LOCATION NEEDS SERIOUS RETRAINING!!!!“

“I know everyone is going to think I am nuts for giving a McDonald's five stars. I just could not find anything to complain about. The burgers were exactly as ordered. I requested extra pickle, extra onions and extra mayo and they got all three right without charging any junk fees. The dining room was clean. The restrooms were clean and not locked. Imagine that, clean restrooms at McDonald's. I do not like McDonald's, but if you are going to eat at one, this location is the best McDonald's in Dallas.“

“*Update November 2025*

I've been twice since my last review due to just being in Walmart and needing to grab some food. Smiling workers and prompt service. Seems better. I'll update rating.
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Place has been going downhill lately. Maybe they're having trouble keeping employees. Current employees seem young and new to the workforce in their defense, so I understand why they would not know how to give customer service or understand working, but at the same time, that leaves customers without customer service.
Today an employee forgot my drink for my mobile to go order which was not a big deal. I asked, and he just handed me a cup instead of filling it. No problem. I went to the machine for dine in orders and it was out of ice, the area was very messy, and the straws needed to be restocked. I and other customers had to go ask for ice and a straw but the employees didn't seem to piece it together that they needed to restock. There was another little issue, but the app could have been to blame for that. Things change, so i'm just hoping management trains better and things turn around. If I see service getting better, I will definitely give a better review.“

“Excellent service and efficiency Mr. Hairo and Nuri at the drive-thru! They're always super friendly, and our food is consistently well made and served hot. The fries are always fresh and delicious_______ a great experience every time!“

“FINALLY! You guys did it. I went through the drive in for a Mocha frappe and a fries. The young man (he was wearing a black sweater with designs, glasses, hair pulled back, almost a sandy color) was sooooo polite when he took my order. Well spoken and professional.

Drove to the next window and the next young lady handed me my mocha frappe and said; "hello my friend!!" Y'all, I almost lost it. That was the sweetest thing I have ever heard! Young lady you made my day. I just stared at her for a few seconds. I'm not use to the level of politness.

This isn't a bad location and every time I come I never have a problem...food is always on point for me, but to call me a friend, baby she almost made me cry. Thank you, thank you, thank you for making my food fresh and showing such exemplary customer service. Sorry, guys I wished I had gotten their names. I like to give people their flowers when they're here⚘️🌷🌷Please don't change guys.“

“This McDonald's is fantastic! They allowed us to have my son's birthday celebration there at the last minute because it was raining. Despite having a surprise inspection and being one employee short, the management was incredibly helpful. I have nothing but positive things to say about the service we got here!“

“I have to give a shout out; as busy as a location as this can be, I just had the freshest- the hottest McDonald’s Double Cheeseburger….ever! And I’m in my 50’s 😆

I am a very satisfied customer!“

“What I liked about this McDonald’s is that they never charge me for anything extra when I get their food, they have some good breakfast and good coffee and I love their breakfast all day with the chicken strips too if they ever bring it back.“

“Always had bad experiences with McDonald’s so it’s been awhile. Came in for my little brother, needed some help ordering and using a in app free double cheeseburger promo deal, didn’t catch the guys name but man you were awesome! Even offered to help take my order from the beginning but I thought I could handle it, earned a 5 star from that offer of help alone.
Service was fast, maybe a 5 minute wait, clean, simply a nice location.
Thanks dude, stay awesome 🤙🏻“

“The food was delish! Took dinner to eat with friends for football viewing. No McDonalds does not help the blow when your team sucks.

Three stars on atmosphere because it was so busy, two lanes full, then they request you move and wait. Almost three cars crashed into me due to the traffic jam. They need an officer to direct traffic. Seriously.“

“I came here before 7am on a weekday with my young son for dine-in. I wish I had the workers name, but the gentlemen who rung us up was incredibly professional and sweet and had a great attitude for someone who had been at work since probably 5am. He even brought our food to the table so I didn't have to juggle my toddler and the food tray without me asking.“

“If I wanna visit this location and get a nice coffee to start my day its because of the employee who work at that location always treat people with a good attitude and a smile on his face all the time his name REEDER..all respect for this awesome person who doing his work above and beyond.“

“The restaurant was supposed to open at 6:00 a.m., but when I arrived at 7:18 a.m. the dining room was still not open. I ended up going through the drive-thru to place and pick up my order. An employee explained that there was no morning manager available, which is why the lobby had not been opened yet. While I was able to get my food through the drive-thru, it was disappointing that the dining room was not open more than an hour after the posted opening time.“

“Ordered inside, this location is usually very busy so I don't mind having to wait extra. I just felt bad for the young lady at the front register... She had so many people waiting and the other staff seemed only to care about the drive through orders, leaving her to take orders and go to kitchen and build all the orders. I worked in service industry most of my adult life.. I just feel like the 8 other ppl in the kitchen could have at least helped her get the orders together when they saw how long they were ready before she was able to go and put them together.“

“This is by far the best McDonald's I have been to in the Dallas/Downtown area! I came in, employees greeted me while working hard, keeping the tables clean, I walked around the restaurant and it's very clean! As I waited for my meal I was able to unwind and relax! Tiffany (employee) brought me my food with a warm smile and made me feel welcomed. I support this Franchise and location. Couldn't have done better! Food was fantastic! 10 out of 10. ❤️‍🔥🙏🤝“

“Order the 5.00 deal, and I didn't expect much, BUT!!!!!! THAT DELICIOUS DOUBLE CHEESEBURGER WAS THE BEST I'VE HAD AT THAT LOCATION!!

MARIA, I am Ricardo who is speaking, this is how a hamburger should have flavor!! Perfect!!

Thank you very much“

“They where overwhelmed the manager and shift leader were working together double time. Although they were busy, the manager noticed that I was handicapped and she helped me out to my vehicle which I really appreciated. I was filling a very large lunch order to the school. She was very polite and I can tell no matter the challenge that her team works hard to get the job done and for that I'm appreciative ⭐.

The store was very clean and the children were very happy at the school to have their order this afternoon.

Thank you again.“

“Stopped by McDonald’s and honestly had a pretty solid experience. I grabbed a Big Mac with fries and a drink, and everything came out hot and fresh. The fries were crispy, salty, and honestly disappeared way too fast lol. The Big Mac was made right, the lettuce was fresh, and the sauce had that classic flavor that always hits. The employees were friendly and got my order out pretty quick, even though there were a few people ahead of me. I also liked that everything was clean and organized, which isn’t always the case at busy fast-food spots. The prices were reasonable, and I was able to get a full meal without spending a ton. It’s nothing fancy, but sometimes you just want something familiar, quick, and filling. Overall, this was a good experience and I’d definitely pull up again when I’m craving some fries and a burger.“

“I want to take a moment to give a huge shoutout to Sharon for going above and beyond with her customer service today. I ordered a 10-piece meal with fries and a sweet tea, and everything was absolutely fresh and delicious!

Not only was the food great, but Sharon provided outstanding service. She was friendly, efficient, and made my experience wonderful from start to finish. The service was incredibly quick, and her positive attitude truly stood out.

Thank you, Sharon, for making my visit such a great one. Because of the excellent service I received, I will definitely be recommending this specific McDonald's location to others. Keep up the amazing work!“

“this is like the fourth time in a row where me and my daughter get two sandwiches and two large fries and the large fries are like half-filled. it's so so frustrating. The large fries are laying in the bag kind of sideways so you can't really tell until you get home and take them out and set them upright. We go about twice a month and love the food but the portion size is just ridiculous lately. It's such a waste of money. We've been going to Wendy's after that last time on July 1st.“

“I was able to cope with the disappointment of the big arch burger that they recently released, but I will not be returning to McDonald's for breakfast now that they have removed the McGriddle sandwiches from the menu. I guess I will have to start giving my business to Jack in The box!!!“

“I wanted to leave a review mainly to to highlight a single person who does a wonderful job I am not sure what his name is I have not asked but the young man who works first window takes orders and gives receipts works usually day shift, I work around the area and come here often and he is always very Nice and patient.“

“Got free order of fries today.
Thanks I guess it makes up for prior missing items🤣 but came in clutch!
I'm a daily if not weekly customer and they always on it. If anything they will fix this issue like this small surprise have a bless day and support your neighborhood businesses 🇨🇱“

“I was surprised to see this place. It’s a small McDonald’s with a drive thru and walk up windows. I don’t think I saw indoor seating but they do have a small patio area with several seating tables that are Gated in. Food was very good and came out quickly. I’m surprised that there aren’t more of these places. Some people just want to walk up and order or just pick up their order instead of waiting in a long drive thru line. Parking is a somewhat problem to me. If drive thru is long it does block some cars in.“

“This is a great McDonald's. I've stopped by a few times because they have the new spicy breakfast McMuffin and that's not currently available at a lot of McDonald's. The spicy is okay. It still needs some Cholula hot sauce IMHO. The drive-thru's a little goofy, you basically have to make a lap around the building to get in. I only give Five Stars to Mom and Pop shops so my Four Star here- this is a top end Mickey D's 🤠“

“Wanted to just give Daisy a shout out! She was amazing and just so purposeful with everything,making sure we had our needs met! Offering us sauces and just such a great experience. Will definitely come for a second time! (Worthy of a raise)“

“I’ve visited this McDonald’s at all hours—breakfast, lunch, dinner, and even late night—and the staff is always really great to me. There have been a couple of times where small items were forgotten, but only when they’re super busy, and it’s never a big deal. The food is always fresh, and I seriously appreciate that the cheese is actually melted on the items I order—thank you for that! Definitely recommend this location.“

“I’ve never eaten inside the restaurant itself, but this is the ONLY McDonalds that ALWAYS has a working ice cream machine. There’s a McDonalds closer to my house, but I always drive to this one because I know they won’t disappoint me with the, “Oh, OuR iCe CrEaM mAcHiNe Is BrOkEn” lie; I know yall just don’t wanna clean it but don’t want to. This is the GOAT McDonalds just for that; my frappe is always here when I need it. Thank you“

“this is like the fourth time in a row where me and my daughter get two sandwiches and two large fries and the large fries are like half-filled. it's so so frustrating. The large fries are laying in the bag kind of sideways so you can't really tell until you get home and take them out and set them upright. We go about twice a month and love the food but the portion size is just ridiculous lately. It's such a waste of money. We've been going to Wendy's after that last time on July 1st.“

“***Update: upper management reached out which i appreciated but it should have never gotten to this point. I changed my score to a 2 to 4, for the worker trying and upper management reaching out.***

My curbside was left on the counter and I had to go inside. I tried to talk to the manager and worker, manager walked away. Worker was confused in what to do, looked at me and said there it is. She explained why I called to the manager and he turned his back and went to the drive thru window. He never acknowledged me. My breakfast sandwich was cold by the time I got it.“

“Best experience of my life today! I think her name was Nancy the other guy at the window said it might be Nancy but she gave me the sweetest compliment today and told me I was beautiful absolutely made my whole day and week!!! So sweet and kind. I will definitely be back because of her!“

“07/21/2026 11:11am

Christina has been the most helpful, knowledgeable, and supportive service worker I’ve ever had the pleasure to speak to! Genuinely a sweet human being! Made time out of her busy schedule to help me find something that made my day even better! Deserves all the great karma!! Love ya!! #ArmyLove 💜💜“

“This location demonstrates remarkable consistency in service quality. Whether I visit for breakfast, lunch, dinner, or late at night, I receive the same high standard of service each time. My order is invariably accurate, my meals arrive hot and fresh, and the staff members are consistently courteous, attentive, and professional. This is my preferred McDonald's branch because I can always expect reliable service and a positive dining experience.“

“This place is similar to another McDonald's that you might attend. You have a friendly staff that mostly speaks Spanish. The seating is really well crafted. When you order a fountain drink it will be behind the counter with the rest of the staff instead of it being outside.
The playground for the kids is extraordinary!
The kids will have plenty of fun and will not likely decide to leave and might even throw a fit if you decide to finish your meal fast or decide that they need to go home. This playground is epic and it will keep them occupied for as long as you're there.
There is plenty of parking and there is plenty of things to do around this area so have some fun and try to get something out of it.“

“I usually drive through on my way to work. The drive thru experience is always positive. Friendly employees know me by name.

Only reason for 4 star in food is i lime my hash brown crispier, but that's a personal preference.“

“typical McDonald's, looked fairly clean and updated. the food was good and everything came out great except my burger patty was all wonky. i also noticed that the limit refills which i thought was very peculiar. i did not pay this any mind and got several refills as id do any other McDonald's.“

“I live relatively close to this McDonald’s and have been here quite a few times. My rating is based off this being a McD’s, and not a high end service sit down restaurant or anything it’s not designed to be. The staff here has always been friendly when I’ve come, food has been hot and well made (for a McD), and I’ve generally gotten what I expected.

A couple of times my order has been wrong (as with many fast food restaurants), but they’ve kindly fixed it when asked and shown the receipt. The drive thru line can get long during busy hours, but not insanely long, and inside almost never gets crazy. Plenty of surface parking is available onsite if you prefer to go in, or if you get an incorrect order through the drive thru. I would say ask for condiments, napkins, etc, as I’ve seen this be an issue with more fast food places lately.

Generally I’ve found this to be a completely reasonable McD’s relative to any other after multiple experiences with them. I’d recommend them as much as any McD’s, and more than many others I’ve been to that have offered a less desirable experience.“

“It's McDonald's, nothing more to say except for one thing in perticular..... they took out all the recepticles to inforce limited lounging time. It was a popular place, with excellent Wi-Fi, to charge your phone, use their wi-fi and eat cheaply. But, it was more than that, it was hang-out, a place to see friends and family. Hearing children playing on higher levels are a thing of the past. You can still hear them, but only on lower levels. The interactive table top games are gone along with the neighborhood hang-out feel. Wth controlling some numbers of homelessness, in need of resourses, who have over extended their visit.“

“Drive through was quick for a late night

Parking: About 15 joint parking spaces

Kid-friendliness: I saw kids playing around at that time surprisingly

Wheelchair accessibility: I didn't go inside but I recall seeing the wheel chair accessible path“

“Love McDonald's and it's food but it's always crowded inside and outside. But enough space to move so it's enjoyable. Every time I come here theres a lot of cleaning going on but not like right beside when ur eating. But I like it because it means that they aren't very dirty but they might be some expectations. 9/10“

“A hidden gem amongst the trees and other things that surround it. Very nice people working hard and maintaining their store and product with pride and excellence. At the corner of a nice shopping center featuring a large Kroger grocery store. Check them out!!“

“I ordered quarter pounder combo,
everything’s comes hot , fresh and yummy.
The cleaning staffs (old lady) is very nice and friendly, the dining area is very well maintained,
I stay there for 4 hours because my flight got rebooked causing me to wait for another 6 hours of layovers.“

“Morning crew was understaffed and seemed under-enthused about it but everything was great despite ownership’s failure to adequately staff the place

Dietary restrictions: Their mobile app will impose severe dietary restrictions on you. If the dining room is open you can go inside and place multiple orders with coupons in one visit though.“

“Overall, reliable McDonald’s quality not the absolute best I’ve had in Dallas, but consistently good food and quick service when you’re in a hurry. I’ll definitely swing by again next time I’m in Lake Highlands. Highly recommend the classic combos here. World Cup time it might be packed I would think.“

“Been using the buy one get 1 free at same price or cheaper this has allowed me to get things I wouldn't normally get with that being said got the crispy chicken sandwich and it was so good the chicken was totally different then the chicken and it taste almost just like chick fil a i would totally recommend it and be sure to do them surveys on the recipes great easy was to get free food!

Parking: Right behide it there is a pretty good size parking lot.“