McDonald's in Plano

“We pass through this area every once in a while, and this location is always our pick. Today Alex and Emily went out of their way to help us with our order, and it made the visit. Friendly, patient, and genuinely helpful.

It also looks like the restaurant recently had some interior updates, and the dining room has been upgraded. It's clean, fresh, and a nice place to sit down.

People say fast food is just fast food, but this location is the exception. Every time we've ordered, whether for pickup or through the drive-thru, the fries and beef patties have tasted fresh, and it's been consistent, not a one-time fluke. We even choose this spot for our pickup orders when there are closer options along our route.

It's easy to leave a bad review after one off experience, so we wanted to take the time to recognize a location doing things right. Thank you to the whole team, and a special shout-out to Alex and Emily!“

“I recent moved to Plano & this was my 1st time coming to McDonald this morning. This morning crew is AMAZING…. They are friendly, fast, upbeat, all positive vibes. I told them before I leave out of the parking lot I would SHOUT THEM OUT because they deserve their flowers.“

“I came to this location after running errands around the area. My app promo code didn’t take at the kiosk at first, but when I moved to a different one, it also gave me the same issue with the way it wouldn’t refresh the screen.

The team member behind the counter was able to help me. She was very friendly and understanding. I placed my order and the food was ready within a matter of minutes. The location had a good amount of customers dining in. The place is clean and service is great.“

“I had the best drive-thru experience with Tequila and Maria... They were both so pleasant and so kind. I appreciate them for making sure that my food was fresh and hot as I requested. I appreciate them even more for offering me kindness and great customer service. I hope that upper management recognizes the gems that they have on their team. Thank you I will return.“

“I always come here for the breakfast and the service is amazing. the morning employees, specifically ms. Maribelle is the best!! every time I see her in the mornings she makes my day. she is so kind, and everyone else is too. always make me come back. they do a really great job. thank you ms. Maribelle, and the lovely other employees!“

“There was a young woman who took our order very well, very and sweet . It was my first time at this McDonald's and I really liked it,her name seemed to be Erik, that's what I saw in her jacket . We need more people like her in all McDonald's. 10/10. I went in the afternoon. If you'd like to come eat here and be served well, come here and ask for Erik, she’ll take care of you!“

“Pulled through the drive thru after a late game because I was starving. Grabbed a Quarter Pounder and fresh fries and they were actually hot this time. My order was right without me having to check every bag. Hit the spot and the wait wasnt even that bad.“

“someone give the jose on the drive thru that convinced me to start using my mcdonald’s app when i was paying a freaking raise. his customer service is impeccable and i wish we had more of him during the other shifts or in other parts of the store because his attitude and service was awesome. but once i got to the window to pick up my food? eh.. keep it up jose!!“

“First time to McDonald's in years. Chicken nuggets were hard and barely warm. Reported it to the young super-busy skinny staff at the counter, who offered to make me a new batch--exemplary service. The new fresh batch was almost the best in town--quality. To err is human, but to be willing and accountable to correct for our errors is commendable.

We also witnessed this staff having to patiently deal with an unnecessary amount of immature attitudes from some young arrogant customers. She deserves a huge raise!“

“I was in the area with my son getting his hair done, and I visited the McDonald's nearby with my grands. Amazing service and food as well...plus my grands recvd a free meal from one of the guests who only wanted the toy to collect 😜. God is good all the time ...thank you for the experience. 💞“

“I’ve been coming to this location for years and it has always been a great experience.
The restaurant is consistently clean, the staff is friendly and my orders are always accurate and served quickly.
the manager ROSA does an amazing job! She is always professional, welcoming and works hard to make sure everything runs smoothly.
You can really tell she cares about her customers and her team!!
It’s rare to find a location that stays this consistent over the years.
Thank you for excellent service.
This is definitely my favorite McDonald’s! ❤🍟“

“I’m not sure why this McDonald’s has so many bad reviews. We ate inside in the play place area. It was extremely clean even the kid area and we ordered with the QR code at the table. Super easy. The food was extremely hot and fresh. Employees were kind. Would definitely come back and bring my kiddos to play and eat.“

“Robert went above and beyond to make sure I could get the best deal on my order. I appreciate how he made the adjustment and explained to me the current offer available. He was quick and helpful. He didn’t have to do any of that and he didn’t hold up the drive through even for a second. He is the example of a good customer service experience. That really made my night. Thanks Robert.“