“This location has a large lobby. During the lunch rush, there are 5 employees behind the counter. This makes the line move very quickly. When I walked in, there were three people ahead of me, but they were able to make all the sandwiches quickly. I did not have to wait. The store is located in a strip mall in the north West corner. There is plenty of parking.“
“Subway : 3131 Custer Rd Plano, TX, 75075 Employee: Juan I go to the location of 3131 Custer Rd often because the Subway located at 230 W Parker Rd, Suite 180A, Plano, TX 75075 near my home the owner and management mistreats the employees in the presence of customers so, I refuse to support this business. Juan is absolutely amazing he is kind, polite, efficient, and professional each time I visit the location customer service is inviting and wonderful the store is always clean, and the food is always fresh! Thank you everyone who works at this location for being awesome!“
“Nice experience overall. The atmosphere was very pleasant. Newer decor helped boost the locations appeal. The person making our sandwiches was pleasant and made us feel welcomed. There were a few people already there and seated but the location was not busy. The sandwiches were made right and tasted great! The checkout process was quick with no issues. Thanks“
“The manager is incompetent…. I don’t like to leave anything negative so I give started them but left the story.ÁlvaroThis guy is horrible at customer service. They couldn’t figure out how to give the 20% discount. So I tried to apply for it online.Didn’t work. I offered to just pay the diff. He wanted to charge for 2 6” sandwhiches.This is after the sandwhich was not even made correctly. Skimpy toppings. Everything was an upgrade.Look at the picture.Don’t waste your time with these guys.Then I asked him to just forget it and I would pay full price for a 12”. He had already taken the sandwhich out and thrown away my part.“
“Had a great experience at this subway location. Izai was very attentive to customer service and made us feel very comfortable and he did the same with all of the other guests that came in. This young man is a rare breed and it is great to see that customer service is still alive and well.Vegetarian options: All vegies availableDietary restrictions: Gluten Free“
“I always order on the app and today this sub blew me away. Perfectly assembled, it looks like it's straight out of a subway commercial. This is my favorite location and they do a great job!! I got my order quick and I could tell it was very fresh. I like my cold subs cold, the lettuce and spinach had the fresh crunch and the sauce was cold too. As you can see the meats and cheeses are expertly placed and I just wouldn't change a thing. 10/10 for food, service, and ambiance.“
“I give this place a 5 stars not for the atmosphere but for the lady who served us, her name was Jordyn (idk if I spelled that right sorry if I did) she was working all by herself and was taking online order left and right she was great and I knew she was going through alot since she kept on getting online orders but I know she was trying her best so thank you Jordyn for serving me and my family and I hope that next time I can see you there with some help“
“We had the best sandwich and the best service last night. Everything was fresh and the guy working there was nice and professional. I'm surprised this locally doesn't have better ratings because it's the best Subway I've had in years! We both had the Beast, if you need to know that!“
“I often get sandwiches from this Subway. I see some comments about rude behavior from the staff. I think that people often misunderstand the person because of his accent and serious sounding voice. A friendly chat often clears that confusion.“
Sandwich Shop • $
“If other reviewers are that worried about the pandemic that ended a year ago, make your own mfing food or find something else to be mad at. Plenty of socially acceptable causes to be a douche aboutSubway thanks for the food but how you forget to put cheese on a sandwich lmao“
Sandwich Shop • $
“When I saw the other reviews for this place I was surprised they were so low, but I noticed many of them were old. I have been going to this Subway regularly for about two years since it is near my work. During that time most (if not all) of the staff has changed and there is a different manager. I alway go there during the day so I can't speak for the night crew. The staff is always polite - lately it's usually been the same three or four people working there each time I come in and none of them are rude or incompetent. On the contrary, I went there today and it was packed due to their BOGO promotion. At first I was disappointed they did not increase their staff for that day since it was so busy, but zip zip zip and I was through the line with my sandwiches and friendly thank you at the end.“
“Food is great with lots of varieties but the veggie pattie and veggie delight options are always out-of-stock making it hard for vegetarians. This is beside the smoothie king making it a combo grab and go. The most important thing that I don’t like here is that most Subway offers like ‘BOGO50’ aren’t applicable here.“
“Great, friendly service. I know it's a hit-or-miss with service these days, but we received excellent service from the two gentlemen working there this Friday afternoon. The gentleman making our sub greeted us kindly, happily took our order, made the sandwich with care and answered our questions without hesitation. I'll have to get their names next time (a habit I need to learn).“
“This was our very first visit at this location. We had a very pleasant experience. We even went back the next day. Although there was only one person to serve customers and runs the store she did a very good job. She hadn't prepared my sandwiches before I arrived the first day yet, that was okay. She was efficient, organized, sanitary, kind, and welcoming. She was even better the very next day when I arrived my sandwiches were ready. The only thing I would have liked was a to be able to request wheat bread there was none available on the online menu; that's was the only change I would have made. She was superb the next day. We purchased 6 footlong sandwiches total 3 each day and We looking forward to our next visit?.Vegetarian options: There are vegetables so you can purchase a salad. Made at your choice and selection of vegetables and dressing.Kid-friendliness: Kid friendly and they have high chairs.Parking: Front door parking and extremely huge parking lot shared with other businesses.Wheelchair accessibility: I don't think they have front door wheelchair accessible parking yet there are some on this parking lot.“
“Wow, I haven't noticed that my go-to Subway didn't have any recent reviews. Well I have to give this location five stars because I absolutely love this Subway because it is not only super close to my workplace but the people here never fail to provide a friendly and positive customer service. The employees are always polite and are always on their feet regardless of the lack of customers who come in or eat here. The tables and floor are always clean and I really admire all the employees' dedication to maintaining and providing excellent customer service with good and fresh food.“
“Minor mistake made on an online order and they went above and beyond to take care of us. Very helpful and very apologetic for the minor mishap. We frequent here often and will continue to do so after this interaction. Francisco in particular was very helpful and more than accommodating.“