Baskin Robbins in San Antonio

“Great ice cream and nice atmosphere inside. It was really cool to see the Nitrogen in action. Unfortunately, it was a busy evening and there was only one employee (who was phenomenal!), so there was a bit of a wait. Kind of sad that the different bases cost more. I'm lactose intolerant, so having to pay more for a dairy-free base was a bit of a bummer, but I guess understandable.“

“Absolutely love this Baskin-Robbins on De Zavala! The staff is always friendly and welcoming, and the store is super clean and inviting. I had Mint Chocolate Chip and Gold Medal Ribbon in a fresh waffle cone — both were creamy, flavorful, and perfect. They’ve got a great variety of flavors, cakes, and seasonal treats. It’s my go-to spot for a sweet treat. Highly recommend this location!“

“We stopped by Baskin-Robbins a few weeks ago and were greeted by a lovely young lady who must be new I haven’t been at the store for months so she was a new face she had glasses and dark skin, and from the moment we walked in, she was so welcoming and kind. My kids can be a handful (especially when it comes to choosing ice cream!), but she handled everything with such patience and a genuine smile.

They were indecisive, and full of energy asking for samples, running around, and firing off question after question. But not once did she seem annoyed or rushed. In fact, she reassured me it was totally okay and even seemed to enjoy chatting with them. She gave them some great recommendations that they ended up loving!

It was such a breath of fresh air to see someone so cooperative, interactive, and kindhearted. It really brought a smile to my face and made our visit extra special. The service was absolutely beautiful. 💕“

“Let it be known, the two female employees who were working on evening shift Feb 5, were outstanding. I haven’t had ice cream in years, and they were extremely helpful and patient when attending to my curiosities with the massive flavor selections. I took my ice cream home and realized how awesome of a choice I made.“

“Baskin-Robbins is a classic go-to for ice cream lovers, with a huge variety of flavors that range from timeless favorites to unique, seasonal options. The “31 flavors” concept means there’s always something new to try, and options like sundaes, shakes, and cakes add to the fun. The quality is consistently good, with rich, creamy textures and bold flavors. It’s a great spot for a quick treat or a family outing, and the prices are reasonable for the quality. Whether you’re in the mood for a scoop or a specialty dessert, Baskin-Robbins offers something to satisfy every sweet tooth.“

“Great place!! Goto in the neighbourhood for some amazing ice-creams!! Recently had a great experience with the polite, helpful and very efficient Nolan who really helped me getting multiple gift cards and ice creams ready in a jiffy!! Great to see young folks working hard and so focussed on their tasks!! Keep up the great work!!“

“Came in, meeting friends. Workers were busy helping others. We sat at the table, but it was quite dirty. After they were done helping other customers, I asked for something to clean the table. The worker I asked quickly came over to clean the table. He was very nice about it. Great customer service!“

“I was help by Alexia there was other workers working very busy to the other worker started cleaning the lobby and wiping down counters as Alexia how she helped me. She asked if I would like to try any samples I said no thank you I would like a triple scoop bowl so we proceeded to the cash register. She asked me if I have points. I didn’t use them. But thank you for letting me know about the app. Also, I sound of the lobby and observed the workers. They all seem to work efficiently. There’s a woman there I guess was the manager they had like a team meeting. It was very nice to see that so as I sit back and watched, they all work together, cleaned organized, and stocked up the building. Awesome job guys. Thank you so much for your service I do recommend this place 100% your hard work goes unnoticed thank you all for what you do and keep up the good work“

“It is a Sunday night, the place is packed with customers. You have two staff members working their hearts out to serve the drive thru and the inside customers. They never stop they just keep working so hard to serve. We watched many people wait in line and leave due to the fact that they are clearly understaffed. They had great attitudes and hard working spirit, but come on management you need to get these staff members some help. You have no idea how many customers walked out because how long the lines were. These staff members could not have worked any harder than they were already working. Sunday July 9, 2023.“

“Stopped by for a last minute birthday cake. There was a good selection of ice cream cakes in the freezer of small and large sizes. There were also prepacked quarts of their more popular flavors.I saw some cakes with happy birthday signs on them, but the one I liked didn't have one. I asked the young lady working if they had any and she politely went to the back to give one to me. She was very nice and helpful. Paid for the cake and was on my way.Took the cake out 10 mins before it was time and it was thawed out perfectly. Cake was good with a good ratio of cake to ice cream. Would get a cake here again in the future.“

“THIS LOCATION IS NOT OPEN 24 HOURS <3
They close at 10!! Workers are super respectful and still served us with a smile even though we came in 10 minutes before close😭 I hope this gets fixed on Google! Apologies for coming in so late <3“

“Only rating 5 stars because the young lady and young man tried really hard to assist me.However I was picking up an Uber eats order and most of the items weren't available. Then for the shakes/smoothies, the machine broke.2 young kids working late at night and out of products? This is an example of poor management, has nothing to do with the employees other than the management.I've worked at restaurants before and the management is in charge of restocking and keeping up with inventory. They don't have enough employees for the mass amounts of customers and definitely not enough product.“

“We just left. There was a young man with glasses who helped us. I wish we had gotten his name but he was extremely tall! Well he deserves a raise! Super patient and polite with my children, husband and I. Thankyou mijo for being such a good person and nice with my special needs son. He doesnt speak much but he was able to tell you that you are a wonderful person and you were so humble and kind about it. Thankyou so much! Sometimes I get nervous about taking my son out in public because ppl tend to not understand, but you were just so kind! Thankyou! I hope Baskin Robbins recognizes you and I hope youre able to get alot more tips for college 😊“

“Best Baskin Robbins location in all San Antonio Texas best customer service everyone very kind happy & professional. They make our day happier always and cake ladies always busy doing a great job we love there is always many choices of cakes to choose from Holiday, Birthday & Oreos Cakes for any celebration ?Thanks Baskin Robbins team for always making my family happy & smile ??????“

“Maliyah is the key reason I will come back each and every time to this Baskin-Robbins! Maliyah is not only a customer service pro, but someone who would make any owner or business proud. She runs this location like she is the owner with incredible care and support for her store and customers. She is amazing! Thank you!“