Dunkin' Donuts in San Antonio

“The only thing sweeter than the donuts there are the employees!! They are the best!! I went inside for my order and found that they all help each other out!! It's nice to see!! No loafers there for sure, first thing during the morning pace!!“

“They are always so kind and punctual. Love the staff, they know me as a regular and always know what I want before I even have to order. I appreciate that attentiveness and anytime there has been a mix up, they always get it right. Will always come here!“

“The guy helping us was so personable and nice! For being there since 4AM he was so social and friendly with us and made our experience a million times better with his energy. He told us about his concert experience and his kids and I could've honestly talked to him forever.

He gave us an extra 6 donuts and mistakenly made another cold brew that he let us keep. I'm sure throwing it away would've been inconvenient but it was sweet of him anyhow.“

“Visited on a rainy afternoon and the service (one of the managers) was fantastic. She was patient with our group’s orders and helpful when it came to recommending options for best pricing (I was going to get 2-pints to go but the 2 qts were definitely a better deal!) Nephew gave it two thumbs up!“

“I originally called and spoke with Carla, she made a mistake and said that they were out of Maple doughnuts. I then placed a mobile order and also noticed they were out as well online. When I arrived I noticed there were some behind the glass she apologized, and gave me a complimentary Maple donut 🍩. I told her she made my day. She thanked me and gave me a smile. Her kindness truly shines in a situation like this. She was extremely friendly and welcoming. This is the type of customer service all these other stores around should strive to achieve. I will definitely be back making this my chosen store!“

“Not sure about the dine-in experience. Four months ago I was visiting family and stopped here to get a coffee and breakfast sandwich, til this day I still remember the great service. I swear the guy that was there was a manager or assistant manager named Sunny. Anyways, he was so kind!“

“This has been my main Dunkin’ stop for the past 6 years, and the service is always great! I can always tell when Tammie is working because everything runs like clockwork. She is absolutely amazing—friendly, consistent, and always makes the experience a great one! Dunkin’ is lucky to have her! ❤“

“I love this Dunkin out of all the ones I’ve been to even out of other states this one is my favorite. The coffee is always for the most part very consistent and taste great when I get Dunkalattes The donuts themselves are always fresh every time we get them and the service is really good. The girls that I’ve met working in there and a few of the guys are always really great and I never have any issues they go above and beyond I wish compared to some of the other locations I’ve been to from my original state that the inside was bigger otherwise I think for management down they’re doing a great job I go every weekend because of how good they are before I tried this location, I used to never go to Dunkin every weekend but now I do“

“I needed a coffee fix pre-flight, and the Dunkin' kiosk set up in the "food court" area right by the main security checkpoint hit the spot. I only needed coffee, and it was served hot, and was exactly as I expected from Dunkin' (good coffee). There is general seating for the food court here, so I was able to do some work while enjoying my coffee. All in all, this did what it needed to do to feed my caffeine addiction!“

“The restroom here are ideal for a quick moment with your girl and there’s paper towels for her to clean off with afterward. However there’s a gloryhole in the men’s restroom and it connects to where the dudes make the pastries apparently because I stuck it in there every night for weeks and the same dude ‘s mouth was the SAME each night LOL“

“When we walked in they were completely out of donuts. We were leaving when the manager notified us more, but a limited selection, coming out. We got donuts but not what we were looking for. They were also out of several drink flavorings. Pretty disappointing.“

“I really like Dunkin coffee. I appreciate that many of the specialty coffee drinks can be made with decaf unlike most other fast food restaurants like McDonald's as an example. I go to this location frequently and I have never had my order messed up. I am deducting two stars for the food because a certain percentage of the food items are way overpriced for what you get and some are literally a scam like the hash browns with melted cheese and bacon bits. It cost $3.99 vs. plain hash browns at $1.25....so that is a $2.74 difference. You don't get anymore hash browns and only the smallest sprinkle of cheese and bacon imaginable. A total scam. Although I didn't take a pic until after eating the couple hash browns on top, you can at least see that the hash browns on the bottom had no cheese on them. Unacceptable at that price. I also think the bagel sandwiches at almost $5 are also not worth the price since they're dry and there isn't a way to modify and add butter to improve them. Also, the hash browns are frequently in my bag broken into pieces making them hard to eat. I also think the add-on charge for whipped cream or caramel or cold foam at over $.55 for the miniscule amount you get is too high especially for an already overpriced drink as it is. Also, there should be a gluten free food offering in this day and age.“

“Amazing Customer Service & Fresh Food!

We had an outstanding experience at Dunkin’! The food was fresh, the service was excellent, and the entire team made us feel genuinely welcomed.

A special thank you to Crystal and the entire team for your kindness, professionalism, and amazing support of the community. It means so much when a business goes beyond great service and truly shows that it cares about the people it serves.

Keep up the incredible work! We appreciate you, Crystal and team! 🍩☕❤“

“Chloe(I hope that's how it's spelled) is fantabulous! The coffee came out so beautifully! Fully mixed, I'm absolutely astonished with them! The flavor is spot on! We would have gotten NOTHING like this in Illinois! Her character is wonderful and she is just so bubbly!! Her personality made me want to stay longer just to talk!! Our daughter (2) in the back was so excited to say hi and Chloe said hi back and interacted with her! You would be suprised the amount of places that completely ignore her so it made a huge difference! We will 100% be back and maybe make this our regular Dunkin! Ahhh! Seriously Chloe is wonderful! 🥺❤ it truly made our day! Thank you so much Chloe! We can't wait to see you again! ❤“

“This is the absolute best Dunkies is the city. I truly love this place. The manager and his entire staff really go above and beyond to get to know their clientele and make them feel welcome every time. Plus they keep the place very clean and never get orders wrong. At least none of mine have ever been. I recently moved away from this neighborhood and the one thing I miss the most is this Dunkies!“

“The Manager zeenath, she’s amazing!! Greeted us right away! Made sure my friend and I got everything on our order correct and helped with future orders. One of the best Dunkin managers I’ve encountered and overall store front.“

“Addy was super helpful, welcoming and fast. My daughter got me hooked on Dunkin over starbucks!Starbucks! Addy was also super amazing and offered us the last Halloween/witches pot donut that was available.

Thank you again“

“I did my online order and accidentally stopped at the wrong location, however the manager was super helpful on still getting my order ready and letting the other location know i picked it up here. All employees were very nice and calm about the situation, plus the coffees were very extra yummy today as well as the wraps 🫶🏼“

“The only reason this location was not a full 5 stars was the waffle cones which were not fresh or had became a bit soft, possibly because they were placed so close to the ice cream freezers. everything else was good. the atmosphere was fantastic, very relaxed, laid back and clean. they had normal chairs and tables but also several very comfy faux leather chairs with a smaller coffee table. a most loungable experience“

“Pleasant interaction, had placed mobile order. On arrival, order was ready to go.
Daughter stated she loved the Matcha drink.
It was great to be able to find this Dunkin Donuts open past 10:00p.m. and be able to enjoy the drink and donuts.“

“This Duncan is doing okay. It's very clean the staff stay on top of the floors the windows the counters and the bathrooms. They don't wear name tags and I wish they did so I don't know how this Cindy that left a review didn't know anybody's name except by the receipt that was in her bag but that doesn't mean that's who took her order I've been going to this place for years and I know this for a fact. The only thing I can say about this place is they need to get cabinet doors on their donuts. Keep up the good work Duncan“

“I enjoy the coffee rolls ! I just have to go early cause they run out , they are that good 😋 ! They are not to sweet they just melt in my mouth ! I put them in the microwave for like 15 seconds and get my coffee OMG delicious 😋. I have gotten some else where and when I chew them I have to keep on chewing there like gum they won't resolve ! Service is fast even through the drive thru ! Thank you Oh I also like the Apple fritters! The price is fair for me everybody is rasing the prices !“

“At a fast food chain like this I don’t expect anything crazy I just hope for quick service and good tasting food. I stopped by here for an afternoon pick me up and the cashier was kind and quickly got my order together. The brown sugar shaken espresso is sooo yummy and I love their seasonal pumpkin muchkins. I’ll be back!“

“Marisa provided exceptional customer service during my visit to Dunkin’. She was incredibly friendly and went above and beyond with my order and made the experience enjoyable. Her positive attitude and kindness truly stood out. Employees like Marisa are a great asset to Dunkin’.“

“This staff is the absolute best. Kind and friendly staff. My man Derek makes the absolute best bagels and is one of the nicest people there. Then you have the girl with the bandaids who makes the best coffee by far. I wasn’t a fan at first but this staff has made me do a 180. Absolute best dunkin I’ve been to, hope the full staff is given the proper kudos!

Update as of Nov 17, BIG SHOUTOUT TO ELIJAH AND BRIAN! Amazing customer service!!! Need more great employees like these. I had a long order and they never lost patience once….i know I would have 😂 hope management appreciates them!“