Panda Express in San Antonio

“I usually go through the drive thru, but every time I go the employees are genuinely nice at the window! And the food is fresh & good 95% of the time. I can tell when I get the bottom of the barrel orange chicken lol. But it’s still good. Anyways I hope the great service stays the same here. Thank you!!“

“I did not go to Panda Express because the toilets were staging a full rebellion. Nothing says authentic dining adventure like plumbing drama before the orange chicken.

From what I saw through the window, the food looked ready for greatness while the restroom looked ready for a plumber with battle experience. The smell outside was doing its own interpretation of “Kung Pao.”

Five stars for honesty, effort, and the unforgettable experience of deciding to eat somewhere else.“

“If you are looking for a fast in and out food to take home, I would stop here. I stop here in the evenings and there's usually no waiting to order. Just expect some items not being available or you could wait a few minutes for what you want.“

“This location is very clean and well run. The staff is very attentive and fast. The shift lead when we ate there was great. For fast food Chinese, Panda is very good. This was my second visit with my 90 year old dad and he loves it. Even their iced tea is very good.“

“If there is someone out there that doesn't like Panda Express, I do not want to know them.

Panda Express is the McDonald's of Chinese food. Their American Chinese cuisine taste much better than they charge for it.

They seem to do much of their business as take out rather than dine in. You can eat here, but I usually just take it home with me. That explains the three stars.

Go there with a friend or take some of Panda Express home with you...it's not expensive and it's a lot better than a burger!“

“Always fresh, always a smile on the CO workers faces. The new manager is a gem and good leader. Is your mad it takes long it's because like 20 people in line and it's being made fresh. There's a Popeyes across the street, I'm sure they'll give you a premade sitting under the warmer within a minute“

“I go to Panda Express and they serve in a stirelphon. . Box what is that ?is Chinese!!! for I want the full perfill of china they. Are stinch I pay extra for the Chinese box. . Is like goin to cmdonals and ask for cheacken nuggets and they home just the breast meat with salsa lol. Wt h k“

“For the past 25 days, I’ve had dinner at this Panda Express location during training—and I’ll continue to do so for the remainder of my time here. The reason is simple: Ms. Rena.

As a Service Team Member, she consistently sets the standard for what customer service should look like. She is attentive, professional, and genuinely kind in every interaction. No matter how long the line is or how busy the shift gets, she maintains a positive attitude and ensures every customer feels acknowledged and taken care of.

What stands out most is her consistency. It’s easy for service to slip over time, especially in high-tempo environments, but Ms. Rena delivers the same level of care and attention every single evening. Her welcoming demeanor and attention to detail have made this location my go-to, even though I could easily choose any other Panda Express nearby.

In an environment where customers have countless options—and where budgets are tightening—customer service is what ultimately drives loyalty. Ms. Rena embodies that principle. She is the reason I keep coming back night after night.

I highly recommend this location, especially when Ms. Rena is working.“

“I love this location! The staff are always top notch and the food is always fresh. Today I had a bit of a wait for fresh food ( not complaining at all) and they cared so much about getting it out on time and communication on my wait. Ally, Derek and Tyra were absolutely amazing! 🫰🏽😍“

“I go during my lunch hour (which is early) bc it is close, but it depends on who is working. I have had a younger hispanic male help me twice and he was not very professional. I understand if they are not having a good day, but the two interactions I have had with him were enough to not make me come back. I know stores don’t always keep the same staff so I went back a month or two later and an older gentleman helped me. He was kind, energetic, and didn’t make me feel like i had to buy anything else. Food was great(for panda), and I left feeling welcome and not like a bother. Which the other worker definitely made me feel like I should not come back. I do not create a fuss or make faces bc I know yall are just as tired or more than all of us. Food has always been consistent, but certain staff make you wait 10 mins before ordering because I assume they are doing online orders. None of that was ever communicated with me if that was the reason. I would like communication going forward if there is a customer at your ordering line that they are doing mobile orders, instead of just ignoring us. To be clear, only the male hispanic maybe five five? has done that each time. He never says hi, never says i’m working on an order, just eye contact, and clear panic while working on orders. Panic meaning, not caring abt the person in front of you and getting orders done. I understand if you are understaffed or overworked on orders, but just say you’ll be a few mins. I wasted 10 mins when I could have gone to subway and have my order made.“

“I mean how can you go wrong with panda express. It’s your average Chinese food meal. I really enjoy the noodles and the fried rice in the orange chicken and everything in between. Most people go here and usually just get a bowl but I like getting the to go orders so if you’re just here for a quick meal then the bowl is perfect but I recommend the shrimp or the teriyaki and I usually change between those two with also orange again because it’s just perfect.“

“We came in almost closing one of the employees said they were closed but the manager came to the door and said for us to come in I understand I work in the industry but my wife is 8 months pregnant and this made our day she treated us so nice and everything was made fresh she deserves props cause she gots ours we will be back sry I didn't catch your name“

“I must say, I have visited this location before and it’s been average, sometimes a little less pleasant than I’d like. But in the last few months, their customer service has changed for the better. Possibly new staff, maybe a new working environment for their team members. I had a bit of an issue when I found a foreign object in my plate (gasp, it happens, we’re human). I spoke to Bekah, and she made it easy for me to get a remake with the copy of my receipt. May have to make this my main Panda since I eat a lot of it. Kudos to their staff.“

“Fast drive thru lunch specials with patient cashiers. The chicken with mushrooms and noddles is delicious with cheese rangoons. Chow mein with chicken mushroom is one of my favorites. Ruben did a great job serving plates and cooking delicious foods. The fruit drinks are a must. Friendly & fast service. Great lunch & dinner specials, highly recommended.“

“I would like to recognize Michelle at Panda Express #1041 for her exceptional customer service. As someone who travels extensively across the United States for work and frequently chooses Panda Express for its great taste, consistency, and fitness-friendly meal options, I visit many locations throughout the year. Over the past month, I have been a regular lunch customer at Panda Express #1041, and Michelle has consistently delivered an outstanding customer experience.

What sets Michelle apart is that her service extends far beyond her assigned duties. Whether she is helping customers, cleaning tables, sweeping, or maintaining the dining area, she is always professional, positive, and attentive. I have repeatedly observed her going out of her way to make customers feel welcomed and valued. Michelle truly represents the best of the Panda Express brand and is a tremendous asset to Panda Express as a USA MVP embodiment to the franchise. Thanks!“

“The reason I am mainly giving this Panda Express location a 5-star review is because of the friendly service. I don't think I ever had terrible food quality at any Panda Express. I arrived at this location maybe a quarter before 8pm through the drive thru. As I was giving my order, I was completely shocked how friendly the gentleman was in the intercom that I had to just tell him at the window. I received terrible customer service at a panda express multiple times at a different location that I continued to go to. But in general, the gentleman at this location, Michael was so friendly, positive, patient, and excellent at multi-tasking with the intercom and cashiering at the window. Thanks for being amazing Michael and I will definitely start ordering at this location.“

“I visit this location often, and this Sunday around 9 a.m. I had a great experience thanks to Megan. She made my visit truly pleasant. She was very professional, organized, and clearly committed to her work. She handled orders quickly and efficiently while still providing excellent customer service. That level of dedication really stood out. She deserves to be recognized by the managers at this location for her outstanding work.“

“I had a great experience and felt so good to walk into a cool environment from this 🥵 heat. Eric, the supervisor was super professional and friendly. I would recommend coming to this Panda in particular. The place was very clean especially the restrooms and the staff were hard at work. I love getting my fortune cookie 🥠 and I don't mind waiting on a fresh batch of the Kung Pao chicken, bomb bay, by the way I like when it's spicy“

“Did the driver thru, she couldn't hear us so said to place order at the window. The lady was nice but very rushed kept trying to stop my order. I ordered 2 kids plates and 3 regular plates, no extras and no special orders. She told me I should place orders for more than 1 inside for now on because they only have 5 minutes total to get someone order to them. I explained i have disabled children and a baby in the truck and I needed the drive thru, she repeatedly let me know that I shouldn't use a drive thru because it takes too much time for them to take and order at the drive thru for more than 1 person. I have never had a driver thru treat me in this manor If this is company policy something should be changed. Why have a drive thru if you aren't supposed to use it for help and convenience?“

“I may not be able to speak for the other employees there. But Mr. Coco was a gem. He helped us decide on our choices (I’m a new customer to panda) he talked with respect and had smiles. No one else of the staff did. But he was just a joy. Please give him credit where credit is due. That’s how you keep employees like this lovely young gentleman“

“NIYAH & ARACELY are people whom keep customers come back, just the fact that those ladies did an outstanding job by getting me in & out with amazing service. Those ladies really deserve a raise employees like them hardly exist anymore thank you ladies for today’s service.“

“Just left and it was so packed and workers are hustling and trying to make it all happen especially Paola while customers are getting frustrated while waiting for entres to be ready she still kept a positive attitude. Good job girl (I made sure to see her name tag before I left)“