“This is the closest Panda Express to us and we're regulars here ordering once every couple of months. With a family of 4, we like to preorder the family meal with some wantons and go. Never had to wait. They keep lines moving. Food is fresh and hot. They gave us a thousand lbs of sauce packets that were still using. Best, I can feed the fam for $60 and have leftovers the next day. I just wish exercising the weight off was as easy as their grab n go!“
“Everyone is friendly from the time you are greeted to the time that you leave. The line is always clean & everyone behind the counter pitches is to be helpful. I frequent this store often & will continue to do so. Thank You Panda Express!“
“They are disorganized and they wanted me to pay for the order before the order was completed. Some one needs to manage the place better....April showed excellent skills in stepping up and pretty much saving the evening experience. Perhaps a promotion is due“
“I mean how can you go wrong with panda express. It’s your average Chinese food meal. I really enjoy the noodles and the fried rice in the orange chicken and everything in between. Most people go here and usually just get a bowl but I like getting the to go orders so if you’re just here for a quick meal then the bowl is perfect but I recommend the shrimp or the teriyaki and I usually change between those two with also orange again because it’s just perfect.“
“Lol. This is a SERIOUS EATS kind of place. The employees are seriously reading your lips, taking your order, everybody is seriously about the food. Lol. You look around at the people eating and you see no one talking, everyone is just getting their eat on, when finished they get up, throw away the trash and leave.“
“I love panda express, but this one on Austin highway is by far the best service, was perfect! drive-through wait time was magnificent and the service at the window, She was such a sweet woman thank you panda express. We need more SERVICE LIKE THIS.Oh yeah and the food was hot. Everything was so delicious. 10 Star rating“
“On 7/30/2023-Sunday. We decided to enjoy Panda Express delicious fresh tasty food off East Southcross and 37 South. Everything here on their menu is always fresh! I ordered the Chicken and Green beans with the thin noodles and egg roll! My daughter ordered the Sesame chicken 1/2 fried rice 1/2 thin noodles and Spring rolls. The gentleman Tien was extremely polite, friendly, courteous and professional. GM Derrick had at least 10 employees as his crew that day to my amazement every employee were busy, not in each other's way but very cordial and polite helping each other assisting us consumers. The food was so overwhelming delicious! We want to thank GM Derrick for having a great crew here. To Tien, keep up your excellent customer service and as you are a hard working fabulous employee! Thank you so much! To the District Manager, GM Derrick needs recognition bcuz he has excellent professional dependable customer service employees! Sincerely, CGR & SAR“
“First time eating at this location, though we've had Panda Express at many others. We were returning from a trip out of town and needed a quick, relatively healthy meal. The team here did not disappoint. Very good overall, with the restaurant itself being very clean (not all are). Good first impression. Will try it again.“
“The food is of HIGH quality, but when it gets busy between the times of 5 to 8, they neglect the people waiting for service inside the restaurant. Moreover, the food that specifically wanted was out, so l had to wait. Eventually, I just told them I'll come back another time.From my perspective, they tend to focus on the drive-ins and telephone orders at this time (It was FRIDAY night.). They never acknowledge me when l was waiting and had to ask them about the food. Basically, My recommendation is to ALWAYS have a server for the people waiting on the customers inside... Overall, the workers were busy bees and l am not unhappy with them based on the situation meaning I will definitely go to this store when they are not busy.“
“I finally got around to trying the newest addition to my neighborhood list of restaurant options, Panda Express and am glad I did. After reviewing the menu, I decided to try the combo plate with brown rice, chicken/string beans, honey/sesame chicken with veggie spring rolls. I was most pleasantly surprised when I tried the chicken and string beans as the string beans were crunchy and grilled well along with the chicken, very tasty. The Honey Sesame Chicken was crispy and not drenched in honey sauce and with a dash of sriracha it made for a good bite and a contrast to the savory green beans. The brown rice was light and fluffy and made for a good side dish. Unfortunately, the vegetable spring rolls were a bit of a disappointment. Although they were golden brown and crunchy on the outside the vegetables were mushy and almost gelatin like on the inside; I would not recommend them. Overall, the food was solid and at a good price point so I would definitely come back and try more of the menu.“
“When I went on Saturday 8/19, Ashley was the best and excellent staff member, not sure if she is a manager, but she SHOULD BE. She made this old lady 63 yo with disabilities just cry. It reminded me of old times when customer service was actually just that, customer service. She is Top Notch, deserves a raise, a promotion and she should be a TRAINER for all Panda Express employees on "how it's suppose to be done". I am so glad I went that day. She also did not skimp and count every honey walnut shrimp she placed in my bowl and was just as friendly and courteous and welcoming as could be. She made me cry with joy! Please recognize her and her service some way, Panda Express. Thank you.“
“Ordered in drive thru told us there was a wait on sweet fire chicken so we paid and parked waited about 25 min then sent my son in the food was ready but not brought out as promised. Didn't include condiments or utensils which kind of made it not as good but it was still good foodParking: Small for amount of business they had“
“This is your typical fast dining Panda Express. Unfortunately, if you go during any kind of peak. You will experience a wait time for any kind of dish that you are asking for. Just be prepared to wait for any kind of dish or vegetable that you are wanting. It is what it is. It's Panda Express. It's good but... It's fast food.“
“Its been almost a year since I've been to Panda Express #1456 Potranco Rd because of poor quality of food, half cooked small portions until today it was GREAT!! I called spoke to Mgr Amanda to let her know how I appreciate the quality and how it was delicious and hot the food was. Amanda is new to that location, my compliments to her and staff keep up the good work I really enjoyed the meal and I will be back!? Thank you“
“Maybe 3 or 4 months i’m not go here. I miss they food and i miss the people there. They always nice and the food is have a good taste is delicious. My favorite food is Fried rice or Chow Mein, Honey Walnut Shrimp, Broccoli Beef, and Chicken Mushroom. I always respect and appreciate them with more tips. Thank you so much!! ????? ??“
“Best customer service I've ever received?? The register started having trouble accepting card- and they MORE than made up for any "inconvenience" (their word). Literally came out to the parking lot to help us- above and beyond I wish I could thank them by name?? 10/10 also the onions were better than usual here??“
“I had a good experience at this location.Was asked to hold when I first approached the order box(drive thru), waited a few minutes which I understand they were probably busy. The food was hot and seemed fresh.They got a satisfied customer right here!“
“If it weren’t for Dan working the cashier this entire place would crumble as if god were to squish a fortune cookie in his own hands. I watched him do the job of 6 men all on his own, it was like watching a phoenix screech over a dense battlefield, handling a packed Panda Express with ease, not even a drop of sweat, Karen’s screaming and a line out the door, and Dan didn’t miss a beat. It was like watching art in motion and Dan was the artist.“
“This Panda Express was pretty good. The food was as good as any PE I've been to. The service was good and the dining room was mostly clean. It was the lunch rush so it's understandable that some tables aren't cleaned right away.My biggest problem was the parking lot. What a disaster. If you park before the drive up window starts backing cars up, good luck getting out. We sat for about 10 minutes trying to back out of our parking spot. Next time I'll park across the street and walk over.“
“I have gotten food from here so many times that the one time I had an issue with a different location I called this place thinking I had the right location. The person I talked to was sympathetic, understanding and was willing to work with me... unfortunately/fortunately I got the location wrong and it wasnt this location's error to fix. This location is my go to and that is saying alot since I live 40 minutes away. The location (the new Panda Express 7979 Bandera next to chipotle and burger king in Leon Valley) that made the error wasnt as helpful.“
“Decent place to get a quick Chinese food fix. Keep in mind that it is fast food though. Don't come with high expectations for amazing Chinese culinary mastery. The orange chicken is fire though. Also the new spicy shrimp is really good as well.“