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Cafe • $
“Ordered lunch to go and absolutely loved it. I ordered the bacon, turkey Bravo 1/2 sandwich with a cup of their seasonal Autumn Squash soup, both were delicious! They have a new Asiago Twist at the counter for an upgrade of $1 and it’s worth every penny. Great customer service at the counter with Manuel. We will definitely be coming back.“
“I have been coming here for about 6 to 7 years, just as well I am also not the easiest customer. But some of the key members here had made it really special for me, especially Kevin, and Colleen. And the store manager, Evan.
Kevin really made my day special today, and I feel that it will impact the rest of my weekend and this will always be my Panera“
“I had a wonderful first experience at Panera Bread! From the moment I walked in, the staff was friendly, welcoming, and ready to help. Sarah was especially kind and professional, and she made sure my order was handled efficiently while keeping a positive attitude. I really appreciated the great service and friendly atmosphere, especially for an early-morning visit. I’ll definitely be coming back to this location!“
“We placed a to go order today for the first time at Panera and I'm really surprised by the quality and service I received. I'm not typically a fan of sandwich shops, but we were gifted a gift card for a few meals by a friend.
I ordered the pick two combo and got the half toated Italiano with the half green goddess chicken cobb. My husband ordered the chicken bacon rancher. We also ordered an iced vanilla latte plus a kitchen sink cookie.
The portion sizes were perfect. The bread tasted pretty good. Everything was cooked well. The flavor of the italiano was excellent and exactly what I was hoping to get. I was happy with the green goddess dressing and salad as well. The cookie is MASSIVE and delicious. It's so worth the price!
We also ran into an issue during our visit which was handled quickly by management. I placed the order on my credit card instead of on the gift card. All I had to do was call the store, told the manager what happened and she canceled my order so that I could re order using my gift card.
I'm really impressed and will be back again even after the gift card runs out.“
“I like Panera Bread because the sandwiches, soups, and salads are good, and I like that you can choose between a half or whole portion. Unfortunately, this Medical Drive location is very inconsistent, and I've learned to check my order before I even leave the parking lot.
My biggest complaint is the soup. More than once I've received a bowl that was only about half full, and today's chicken noodle soup was almost all broth with few strings of chicken in the broth… not a noodle one was in my chicken noodle soup.
If they're running low on ingredients an hour or two before closing, they should consider removing those soups from the menu instead of serving bowls that are missing the main ingredients.
This isn't the first issue I've had. On another visit I didn't realize until I got home that I had been given the wrong soup. These kinds of mistakes happen too often. The last time I ordered the chicken and wild rice soup and they gave me chicken noodle soup. I didn’t complain, but I feel like when I order something either they should tell me that they’re out or ask me if I want to change it up or refund my money for it..
On the positive side, the half Chicken Bacon Ranch sandwich I ordered today was very good, and I also picked up a salad for tomorrow's lunch that looked fresh.
The ordering process could also use improvement. I placed my order online, but when I arrived at the drive-thru and gave them my name, the employees seemed confused and repeatedly asked me what I had ordered. It wasn't busy, there was only one car ahead of me, so I was surprised by how disorganized the process was.
I've honestly debated whether to keep coming to this location. I enjoy Panera's food, but the inconsistent quality and repeated ordering mistakes make it difficult to rely on this restaurant. I hope management addresses these issues because this location has the potential to be much better“
“I had a really great experience at Panera, especially because of Raven! He was very friendly, helpful, and professional. You can tell he genuinely cares about providing good customer service and making sure customers have a positive experience. Raven was welcoming and made my visit that much better. Employees like him really make a difference—thank you, Raven, for the great service!“
“John Perez aka Honey Bear 🐻 gave us an exceptional customer service experience. From his greetings to assistance with the kiosk system, he ensured we were well cared for. I wish all managers were this hands on. Give that man a raise Panera!“
“The sandwich with tomato soup was a great combination. The woman who helped us last night was amazing — such a positive attitude and excellent customer service. I wish I had included her name in this review because she truly deserves the recognition, but unfortunately I don’t recall it.“
“I just went for the first time ever. The food was excellent. Fresh breads, pastries, soups, salads and sandwiches. They had a sparkling water in their soda fountain which was a plus. Flavored teas and Coffee Bar also. The broccoli cheese soup and steak salad was excellent. The Mac and cheese looked and smelled great. My daughter had it and said it was awesome. Overall excellent experience. I will be back.“
“I stopped by around 10 a.m. and had a really great experience! I ordered the broccoli and cheese soup, and everything tasted fresh, warm, and delicious. The salad was crisp, and the Caesar dressing had a great flavor.
The staff was friendly and welcoming, and my order was prepared quickly. I really appreciated the quality and freshness of the food.
Overall, a great visit from start to finish. I’ll definitely be back for another meal!“