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“I don’t understand the low reviews, because every time I visit this Panera, the experience is consistently excellent. The food is fresh, the restaurant clean, and the staff friendly.
The manager Robert deserves recognition he runs the place with genuine care and professionalism. He’s attentive, kind, and always willing to help, which truly makes a difference. You can tell he takes pride in making sure guests have a great visit.
Honestly, if you’re hesitant because of a few negative reviews, don’t be. My experiences here have been nothing but positive, and I’ll keep coming back“
“I had such a wonderful experience hosting a breakfast meet-up at this Panera. The staff made the entire process incredibly easy and welcoming. Sometimes when you bring a group into a restaurant you worry about feeling like you’re inconveniencing the team, but they were the complete opposite — so accommodating and kind.
A special thank you to Clare, who truly went above and beyond. She greeted everyone warmly, checked in regularly to see if we needed anything, and was such a friendly presence throughout the morning. At the end, she even walked me to my car and helped me carry my bags. That level of thoughtfulness really stood out.
Excellent customer service and a great experience all around. Thank you for making our gathering so enjoyable!“
“Chicken Noodle soup is the best. Spiced just right and Noodles and Chicken were tender and fresh.
Sandwiches are made to order. No, really, you pick and choose exactly what you want on your sandwich. Everything was fresh and delicious.“
“We placed a to go order today for the first time at Panera and I'm really surprised by the quality and service I received. I'm not typically a fan of sandwich shops, but we were gifted a gift card for a few meals by a friend.
I ordered the pick two combo and got the half toated Italiano with the half green goddess chicken cobb. My husband ordered the chicken bacon rancher. We also ordered an iced vanilla latte plus a kitchen sink cookie.
The portion sizes were perfect. The bread tasted pretty good. Everything was cooked well. The flavor of the italiano was excellent and exactly what I was hoping to get. I was happy with the green goddess dressing and salad as well. The cookie is MASSIVE and delicious. It's so worth the price!
We also ran into an issue during our visit which was handled quickly by management. I placed the order on my credit card instead of on the gift card. All I had to do was call the store, told the manager what happened and she canceled my order so that I could re order using my gift card.
I'm really impressed and will be back again even after the gift card runs out.“
“Excellent customer service this Sat morning at 9:30. A young man (Dylan) at the drive through really impressed me with his friendly, professional…excellent customer service. I will go back just to start my day with this kind of happy, upbeat attitude. Great avocado egg white sandwhich too!“
“I have been coming here for about 6 to 7 years, just as well I am also not the easiest customer. But some of the key members here had made it really special for me, especially Kevin, and Colleen. And the store manager, Evan.
Kevin really made my day special today, and I feel that it will impact the rest of my weekend and this will always be my Panera“
“It had been awhile since I had eaten at a Panera Bread and I wasn't disappointed. Had their harvest salad with chicken and broccoli cheese soup and both were delicious. The salad had crisp greens, mandarin oranges, cranberries and much more. I will definitely be back!“
“The sandwich with tomato soup was a great combination. The woman who helped us last night was amazing — such a positive attitude and excellent customer service. I wish I had included her name in this review because she truly deserves the recognition, but unfortunately I don’t recall it.“
“I came into Panera at 8:13 PM with my daughter. They close at 9 PM, but we were still welcomed warmly. We ordered from the self-serve tablets super easy and convenient and picked up our food in less than six minutes.
What stood out the most, though, was the exceptional customer service. At 8:42 PM, a group of five women walked in. I watched as Eden Garcia, who was working at the counter, greeted them with a genuine smile and incredible energy like the store had just opened, not like it was winding down for the night.
Even though it was close to closing time, she patiently walked them through the menu, answered questions about salads, and kept her positive attitude the entire time. All five of them completed their orders by 8:49 PM, and Eden never rushed them once. Her professionalism, grace, and joy in serving others truly stood out.
I actually went up to her to applaud her and thank her for such amazing service. Employees like Eden make the dining experience memorable. She deserves recognition for how beautifully she handled every interaction.“
“We went after church. The air smelled of warm bread. The floors shined. The tables were clean. The girls worked hard. They were short on staff but they kept moving. They smiled. Even the manager worked. The coffee was hot and strong. The bread was soft inside and good. It was simple and honest. That is all you need.“