4.3
Superb
262 Reviews
9370 Warren Parkway Ste 140, Frisco · 5.64 miles
Customers’ favorites
- Butterfly Pea Mixed Lemon Drink
- Pad See EW and Fried Tofu
- Chicken Cashew Stir Fry
- Vegetable Spring Rolls
“Absolutely terrible manager! Please avoid this restaurant at all costs if you value good customer service. I'm still in disbelief! We ordered around $170 worth of food. Our only mistake was sharing a few sips from my refillable cup with my friend. That's it! The manager overreacted, making a huge scene, even though I apologized and offered to pay for the additional drinks. We ended up paying for three extra drinks. I have the receipt to prove it. ** Yet, he still called the police on us! ** The police officer was literally laughing when we explained why the manager called him. Let me elaborate to make it clear that I'm not just biased against him. We were a group of six. Initially, we had a friendly guy at the counter who offered suggestions and helped us navigate the menu since we're not familiar with Thai food. However, the manager suddenly took over, removed the friendly staff member, and behaved erratically, as if he was drunk (though I'm not saying he was drunk). He refused to offer suggestions. When we asked like what manu is popular here, or what should we order, he said every time that thats our own choice. The waiter served our food quickly and then disappeared for the rest of our meal. He went out of the restaurant. The manager literally reminded us three times that the waiter was gone and that we should leave a tip on the counter for him if we wanted to. OMG!! It was as if it was a crime to start eating without giving a tip! When the manager noticed us sharing drinks from the refillable cup, he became rude and confrontational, saying it was against their store policy. I apologized and offered to pay for it, but one of my friends protested slightly, feeling humiliated by the manager's behavior.Then he got furious. He started shouting at us. We paid for the additional drink, didn't finish our food, and were ready to leave. However, I wanted to report his behavior, so I asked for his name. He refused to provide any information about himself or his superiors, repeatedly stating that he was the manager and the only one we could talk to. Then I tried to take a photo of him for our reference. He immediately called 911. He showed no respect or value for customers. This is not the kind of manager any restaurant would want! Absolutely the worst!”
Thai · $$
