“Service, service, service!
The focus of this review will be about the quality of the service that I'm always met with. Exceptional!
The staff is courteous and friendly. Everyone works in unison to get the orders out on time and accurately. The cashiers and managers really go out of their way to help you save money by being knowledgeable about the deals and specials on their menu.
We visit this store routinely and we remain satisfied customers!
⭐️⭐️⭐️⭐️“
“Sade was very awesome, she made my pizza just the way I like it, I really appreciate Sade and Carlee for the way they always go out of there way to make me a very happy customer. Thank You both for making this location my very Favorite of all the locations in Hampton Roads.“
“I came in today for a DoorDash pick up for a customer and Alex truly went above and beyond to not only make the pick up smooth, but also extremely helpful. He offered me a DoorDash pizza bag which I am very appreciative of his attitude and demeanor are kind and very polite. I 100% will be more than happy to come back here anytime and look forward to ordering from this location in the future myself Alex keep the good work truly, you are a one in 1 million manager I would be honored to work under someone like you.“
“hello there, I just wanted to make it known to the world (well to this Pizza Hut location and its buyers) that Jaxson Addington is the BEST employee that there is to be in this location. I have heard no bad comments about this boy and he should get a praise and a raise. (See what I did there?)😜 And I just wanted to say that Aiden is a GREAT manager!“
“I placed and order for Western Branch location and didn't realize my call when to there call center. The call center rep was very rude while speaking to me however, I continued being polite with her. She had to transfer me to the store because I needed to make a request for my order I placed online. Once store rep was on the phone, I then received outstanding customer service because I was greeted by a very polite employee. I put in my request and while advising her of the precious call center rep rudeness, the call center rep was still on the phone and tried stating she wasn't rude. I advise her to listen to her call if monitored and/or recorded so she would hear how rude she was. I advised I wish I had her name so I could add it to this review, but it wasn't given. I got a call back from the store regarding the review, and I advised her she provided outstanding service and would make sure there would be nothing negative about my communication to the store employee. Thanks Pizza Hut on Western Branch for providing professional customer service!!“
“Now I’m a pizza lover. I’ve gone to so many pizza huts and other pizza establishments and they have not been great. However on my very first visit to this location I was instantly greated by the staff here and it was so welcoming. They made me feel like I was at the right place. I ordered my food and had the most wonderful conversation with the general manager Aaron. He was very pleasant and even convinced me to get a dessert. After receiving my order I couldn’t even make it back to work I sat in the parking lot and ate my food. It was hot and delicious. All my toppings taste so fresh as if they picked them from the garden themselves. It was the perfect amount of sauce to crust ratio and the crust had the most beautiful golden crispy crust. I will most definitely be returning to this location. Thank you Aaron and your wonderful staff for providing me with excellence.“