Customers` Favorites
Customers` Favorites
“I came in lost. Unsure of what I wanted. Starving and clueless, Eldana(I hope I spelt right) kindly guided me to crafting the perfect meal. The manager, Andrea, and her sidekick Siem, created the most welcoming environment. The service was exceptional right when I walked in the door. The food was amazing. Definitely coming back 1000%!!!!!“
Customers` Favorites
“It is so refreshing to experience amazing customer service that goes above and beyond. I made my pick up order to the completely wrong location and the gentleman helping me out did not even hesitate to make the meal I ordered. He also saw it was my friend’s birthday and wrote happy birthday on the box. I wish I got his name but I genuinely appreciate him going above and beyond!“
Customers` Favorites
“Clean, bright, and good vibes all around. A great spot to chill and enjoy some spicy food. Laid-back atmosphere with good music and a welcoming feel. The chicken was perfectly crispy and juicy—easily some of the best Nashville-style hot chicken I’ve had!“
Customers` Favorites
“Fabulous food ! Friendly staff! Kid friendly ! Everyone was happy !“
Customers` Favorites
“I’ve been eating at this place for the last 20 years and I love Pollo Rico especially all the locations in the DMV. They’re all pretty consistent but today on Friday it was somehow very long line which is unexpected but luckily the line later moved by yeah the place is a little dainty could be updated.“
Customers` Favorites
“We always get drive thru because my husgband has Parkinsons, and we can't eat in easily, so I can't speak to atmosphere. The young people taking our order at the curb are very nice, and it's one-touch paying, which is great. The food (he likes the reguar chicken sandwich cmbo with leminade), which is usually just for him, is ready right away, and hand-delivered to you. I occasionally get a milk shake (strawberry is my favorite), but today I did try the breakfast chicken and waffle sandwich. So good! I will get it again. IN fact, I should have gotten a milkshake AND the chicken and waffle sandwich. One last thing, can you please, please bring back the chicken salad sandich? I loved that.“
Customers` Favorites
“I placed an order for pick up on 8/19/26 around 8pm and arrived to pick up my order around 8:15pm. This location gets steady traffic and always has a great, hard working staff that does their best to provide excellent service. Last night, there was a hiccup with my order-half of it was missing and was possibly given to someone else (mistakes happen, and when it’s super busy, it’s understandable) and the manager on site, Diana provided the best service I’ve received in a long while. She remade my whole order and apologized sincerely for the wait, even giving me a complimentary drink for having to wait. I’ve worked in the restaurant/fast casual dining industry and I understand how rough it can be sometimes, so I wasn’t upset at all. She confirmed every item on my order when it was ready to ensure the best possible service. She’s a wonderful example of what this industry needs and why I appreciate leaders like her in this position. She was helpful even alongside with her staff and she should be recognized for the exemplary leadership she upholds. Give her a raise!!! :)“
Customers` Favorites
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“We have worked with Charity, at the Fair Lakes Chick-fil-A, many times for our Waples Mill Elementary PTA and can’t be more complementary! They have supported countless events, we’ve made purchases from this store for our families, and today they donated 2boxed of coffee with all of the accoutrements for our PTA Board meeting. We are just incredibly thankful for their community, outreach and generosity! Thank you so much, you are a wonderful!! Sincerely, The Waples Mill PTA Family“