Dunkin' Donuts in Newport News

“The Dunkin by the shipyard is a place where you can go to get your morning started right. Sometimes its packed because of the influx of sailors and shipyard workers but its a welcoming place and the staff is legendary for helping out those who are less fortunate.“

“I came in looking for a "fancy" coffee, but unsure what to get. The young gentleman behind the counter made a recommendation after asking a few questions and made me a FANTASTIC iced coffee. If it was Starbucks it would've probably had an eleven word name and they would've forced pumpkin spice on me. This guy kept it simple and when you make great coffee - simple is SO GOOD.“

“Staff are pleasant and agreeable. Drinks are made with confidence, precision and speed, showing a knowledge of the menu that can be lacking at other stores.

The atmosphere is really cute being a small corner store in the middle of a shopping center.

Food is also made well and they are willing to make reasonable accommodations on a food item to adjust for personal preference.“

“I placed an order on the app because I was headed to an appointment but didn't have much time. There was no one else in line. They made the order when I arrived instead of when I ordered. Why place the order in advance if I still have to wait? You cannot place an order if you are too far away, so again what is the point? The donuts were sorteo fresh the drinks were delicious.“

“I come to this Dunkin 2-3 times a week, using the mobile app.
They always greet me well, and they’re the only coffee spot in the area that makes my coffee exactly how I enjoy it.

Today (1/9) I came around 330 with my dog, at the window the individual greeted me by name (I should’ve caught their name but I didn’t, but they had short dark hair), had my coffees ready, and when they saw my dog, they offered me a couple plain munchkins for my pup.

This whole interaction stuck out to me in a really nice way, and as someone who already comes to this Dunkin often, it reaffirmed why I do so!

So, thanks! And great job to yall.“

“I went to this location before I went to work. Tiffany and trudy I believe those were their names. They were so helpful and patient with me and allowed me time to figure out what I wanted. I am thankful to them both they don't know how much they made my morning sos much better than it already was. sometimes all it takes it being nice to someone maybe even smiling at them will turn someone whole morning around.“