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“Ms. Julie truly saved the day! I placed a breakfast order, but when I arrived at the restaurant, it wasn’t ready because they were experiencing technical difficulties and my order had never gone through. Ms. Julie immediately issued me a refund and generously gave me a complimentary breakfast sandwich so I wouldn’t leave hungry.
I truly appreciate her kindness, professionalism, and willingness to make things right. Thank you, Ms. Julie, for turning a frustrating situation into a positive experience. Your outstanding customer service is greatly appreciated!“
“I love Panera. But any time we get take out we have to pull everything out and check and see if they put everything in. It is very frustrating to get home without your order. And it seems that when I modify my order (like switch out my bread) they aren't consistent when that change happens and it tastes different sometimes.“