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“I always come here almost everyday for breakfast, lunch or dinner. This place is very nice just to hang out. meeting friends or spend time with family. Especially winter time they have fire place. The customer service is very good. Especially michelle i really like her she always come and talk with customers or offer to take the plates. She is very courteous with her smile.i asked her today her name that i want to put in Google reviews. This place is very clean and warm welcome from all the employees.“
“Upon my arrival l was greeted by Christian. He was fantastic, helping me with the menu choices. I didn't have my glasses at the time. My sandwich and salad was delicious and prepared exactly the way l requested leaving out a few things. I will definitely return again.“
“A few weeks ago, I posted that this Panera was tops in service, food, cleanliness, etc., outshining the Panera at Kempsville and Lynnhaven Mall.
They proved it again today. My order was for a few Pick 2s, one of which was missing the sandwich. I asked Quincy about it. He saw the order checklist showed it being prepared but didn't see it. He promptly had another sandwich made, full not half mind you, and I threw in a bag of chips. Way to go, Quincy! I happily told the manager about his service. Thanks, Quincy!“
“We actually have eaten here twice in the past month. The 4.99 (buy 2) deal is great . The first time we had no issues except it took a long time to order. The second time it took a very long time (however they were training the lady, so it wasn't anyone's real fault), however even after repeating the order back and fixing it several times - the order wasn't right. It ended up taking forever and our food was never right.
I will say that all the flies they had swarming all over the cookies and bread area was totally disgusting. I even said no to my son on the cookie because they have flies all over them. Gross....“
“The staff at this location are incredible! I was feeling very sick and trying to get dinner for my kids. After an app mix-up where my order didn't go through, I went inside to re-order and forgot a cookie my daughter wanted. Jayla at the front desk was an absolute angel and paid for my daughter's cookie with her own card to make up for the drive-thru confusion, even though she didn't have to. The rest of the ladies at the front were so sweet and kept checking on me because they could tell I wasn't feeling well. Such amazing customer service!“
“We were on the go and decided on Panera for a custom meal and were delighted to discover that this location had a drive through option! First time for us to use that feature and just what we needed with a rambunctious dog in the car. The new 3 Cheese Lasagna was delicious!!“