Chipotle Mexican Grill

$ • Mexican, Fast Food

Hours:
8955 Staples Mill Rd, Richmond
(804) 200-4725

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Reviews for Chipotle Mexican Grill

I had a wonderful experience at this particular branch. My last experience was horrible in January at the one on Broad st where I found the staff to be rude. This place is so good, everyone is so nice and they listen to what you say before dumping it in your bowl( the last place did and it was quite unfair). Just finished my carnitas bowl! Yum!

Went to the staples mill location. Talk about not understanding you when you are giving the order. They do not listen to you or make sure they got your order right . They just ploppped down what they want. My wife wanted steak she was quite clear. She got chicken instead. I wanted plain brown rice. Twice, they tried to put the cilantro brown rice in my bowl before the manager from the waiting area told them plain brown rice. I finally had to take over ordering for my wife cau

The staff were coughing on each other and a customer two weeks ago, near the food, during the pandemic. They thought it was a funny joke. I have left complaints with higher ups but only got a generic reply back. I’m not the type of person to complain or leave a bad review but this was insane.

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Hours

Monday 10:45AM - 10PM
Tuesday 10:45AM - 10PM
Wednesday 10:45AM - 10PM
Thursday 10:45AM - 10PM
Friday 10:45AM - 10PM
Saturday 10:45AM - 10PM
Sunday 10:45AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.

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