4.1
Good
299 Reviews
2711 8th Street South, Wisconsin Rapids
Customers’ favorites
- Chicken Tenders
- Fish Sandwich
- Vegetable Burger and Cheese Curds
- Strawberry Frozen Custard
“We moved to Wisconsin Rapids about a year ago and have been disappointed with the quality of the Culvers. We came from a city with 3 different Culvers, all of which offered consistently good food and service. Wisconsin Rapids...not so much. But, since options are limited in WR, we've patronized the restaurant despite the somewhat substandard experience. Tonight's experience was by far the worst, though. We pulled in to the drive-thru just after 9 pm and my partner placed an order for a cod sandwich basket, a grilled cheese, and soup. The cashier read our order back to us, we agreed that everything was correct, and we pulled up to the window. It took a REALLY LONG TIME for her to ring us up. Weird, but she didn't ask any questions or say anything, so we didn't think too much about it. (In retrospect, we realized she never told us the total or offered a receipt.) She put a number on our window and we pulled ahead. After a fairly long wait, considering that there were no cars ahead of us or behind us, someone brought our food out. Normally, they say, "Did you have the pot roast and the cheeseburger?" But this person said, "Number 60?" We looked at the number stuck to our mirror, which was, in fact, #60, so we said "Yes." The person handed us 2 bags of food, plus a tray with a shake and ice cream. I thought it was weird, but I had been on my phone when my partner ordered, so I couldn't remember/didn't know what he ordered. When we were about halfway home, he said, "Wait. Did you order a shake and ice cream? I can't remember." Realization dawned on us. I looked at the ticket on the bag, and it was in fact #60 - the number that had been stuck to our car - but the ticket had no resemblance to our order. Not one thing was the same. It was for three double cheeseburgers, plus ice cream, plus cheese curds, plus a shake. But, it was late and we were almost home, so we just decided to deal with it. Unfortunately, we can't check my partner's debit card to see if he was charged for the wrong order (which would be way more expensive than what we actually ordered). He changed phone numbers ages ago and can't get into his bank account since he can't get texted a code to log in. (Grrrrrrr.) But, I'm guessing that since we were handed that number by the cashier, we also paid for that order. What I really can't figure out is where that order came from since there was literally nobody ahead of us OR behind us. What the hell? Disappointing experience all around. Despite the lack of options in Rapids, we won't be going back.”
Family · $
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