Dairy Queen in Calgary

“Best fast food experience I've had. The lady taking orders was very funny and had some funny jokes. As well the burger and fries were super hot temperature wise.
Was very pleased with the service I got at this DQ and will go out of my way to go back there!“

“Absolutely amazing experience with Dairy Queen! 🎂

We ordered a custom cake for my dad’s 78th birthday, featuring a **Star Trek: The Next Generation communicator badge**, and it turned out even better than the photo we provided\! The artistry was incredible, and the cake looked absolutely fantastic\.

The customer service was wonderful, and we really appreciate the hard work and the rush to get his cake ready in time for his birthday\. And, of course, it tasted SO delicious ! 😋

Thank you so much for making his birthday extra special! ⭐“

“Stopped by around 3 PM today and placed an order — and I’m usually pretty slow at deciding what I want 😂

The girl helping me was super patient and waited with a smile the whole time while I figured things out. She answered my questions one by one and was just genuinely really kind.

This location is usually clean and friendly overall, but today’s service really stood out. I honestly don’t get this kind of customer service at most fast food places.

It’s such a small thing, but she was really nice and genuinely made my day a little better, so I wanted to leave a review. Kinda wish I asked for her name.

Also, she made my sundae perfectly too haha 🍦

Thank you!!“

“I’m updating my previous review to 5 stars after a fantastic recent experience!

I came here looking for a birthday cake for my daughter after another location wasn’t able to provide a themed cake without several days’ advance notice.

This location completely saved the day — they actually had multiple Minions-themed cakes available, which was exactly what I needed. Another employee added the birthday writing to the cake and did a great job with it.

The highlight of the visit, though, was the customer service. The young employee helping me was brand new — I believe it was only her first or second day — and although she was understandably a little nervous, she had such a wonderful personality and genuinely wanted to do the best job she could. I absolutely adored her. My own first job as a teenager was in fast food, so it was really nice getting to encourage her and tell her that everyone has to start somewhere. ❤

I also grabbed a cheeseburger meal while I was there and had absolutely no complaints about the food.
The restaurant was extremely busy, with lots of people dining in, and the employees were handling a lot. If I could award a bonus sixth star, I’d give it to the staff simply for putting up with some of the customers. 😂 Seriously, people — be nice to service workers!

Between finding the perfect birthday cake at the last minute, the great job decorating it, good food, and genuinely lovely customer service, this visit absolutely earned 5 stars from me.“

“The food is what you would expect from DQ. But the service. The customer service here is amazing. Very friendly staff. Will make sure you get your food fast and fresh, if you get a blizzard with a combo, they will offer to make it later so it stays cold once you're done your meal. Most DQ spots in the city are filled with empty, soulless husks of employees, not that I blame them. But the lads here are very friendly. I recommend coming to this location for your snacks and treats.“

“All DQs are the same but i do appreciate the enthusiasm of the young employees were working in this location.

Excellent customer service, even at late night—almost at closing time, they still greet with smiles and elevated energy!!“

“This is my favourite DQ Calgary! The interior is classic & cozy, and a great place to relax with friends. I love that they don't blast music which makes it a great place for conversations, and a nice atmosphere to unwind. The classic sunroom is the best place to sit. The food is always excellent, and they make top notch Blizzards! They are always super friendly, with great service, even when they are busy, and they are obviously a popular spot. I highly recommend a visit to this location, it is a gem!!!“

“I ordered a Dairy Queen Blizzard and it was a really enjoyable treat. The ice cream was creamy and smooth, and the mix-ins were blended well so that every bite had a good balance of flavor and texture. It was served cold and thick, just the way a Blizzard should be, and the portion size was generous for the price. Service was quick and friendly, which made the experience even better. Overall, it was a satisfying dessert that I’d definitely order again.“

“5/5 Stars – Amazing Customer Service!

I cannot say enough good things about the customer service I received from Dairy Queen! I had ordered a cake, and unfortunately, an important part of my order was missed. When I brought it to their attention, they went above and beyond to make things right.

Not only did they correct the mistake, but they actually delivered a whole new cake to me! I was genuinely impressed by how much they cared about making sure I was happy with my order.

Mistakes happen, but it’s how a business handles them that truly matters. Dairy Queen exceeded my expectations, and I am so grateful for their kindness, professionalism, and outstanding customer service. Thank you for turning a disappointing situation into such a positive experience! I will definitely be returning and highly recommend this location! ❤“

“We ordered 2 large blizzards in the drive thru.
First, the drive thru is very spacious. When I received these blizzards, I felt like I won the lottery. I have been ordering the pumpkin pie blizzard the whole season and I haven’t seen blizzards done this beautifully! The customer service was outstanding. This is my favorite branch from now on.“

“I love thiz DQ location, itz my fav one cuz itz in a place that looks sooo much like LA, gives LA vibes. The staff r pretty nice, prob know me by now jeje.
Love juzt chillin inside and outside the location, such a amazing place with LA views vibes.“

“I’m a regular at this location and there’s a guy who works there named Shawn/Sean who is always so friendly and kind and helpful. And even though I can’t understand why Dairy Queen still makes their people flip the blizzards upside down he always does it with a smile. It’s great to see young people give such outstanding customer service these days.“

“Last night my mom and I came in to oder blizzards, I have a weird allergy to pumkin and the lovely blond girl working behind the till hand mixed my blizzard for me so I could enjoy a blizzard. I am so greatful for her going to extra step so I can enjoy the new blizzard. It also looked like she was training and it was busy when we got in, the customer service she gave was amazing!“

“Updated Review
Still tasty, but what happened to the dome lids and the tops of our Blizzards?
This was our go-to place.

Five Years Earlier
Over the years we've ordered many cakes from this location. I've brought in photos for the artwork (yoshi, beenie boo's, a Tesla to name a few) & every cake ends up looking even better than the picture I brought!“

“Absolutely loved the experience! The service was excellent—friendly, attentive, and welcoming from start to finish. Everything was served beautifully and the overall atmosphere was wonderful. Highly recommend this place to anyone looking for great food and exceptional service. We’ll definitely be coming back!

Thank you Nisha ❤“

“You can never go wrong with Dairy Queen! Stopped by for a classic Oreo Blizzard and it was mixed perfectly right to the bottom. The staff was super friendly, and the service was incredibly fast. Clean location and great vibes. Will definitely be back for my next sweet tooth craving!“

“Kim had very good customer service and I felt very welcomed into the shop. The order and delivery process was very quick and efficient. The food was top notch and I would definitely come here again. This is for sure a Dairy Queen I would recommend. Thank you to Kim for the exceptional service“

“This small location is run by a lovely husband and wife team. They are always friendly and cheerful, even when business is slow because school is out. They remember my kids and ask how they are doing.The ice cream is well made - I loved the old Turtle blizzard recipe and when I come here to order it, they get it exactly right. Thank you for still making my favorites even if they're not on the menu!In response to those complaining about no free blizzards, please remember that each DQ location is a franchise and that the owners can decide what promotions to participate in. Rent at Mac Hall is expensive. It would be tough to give away free blizzards to every university student who downloads an app...“

“Had a good conversation with the manager after a recent review that I placed about the business. Jenny and I discussed some of my concerns, she was open to the feedback and her and I came to an understanding about quality, and consistency. I can greatly appreciate that she took the time to call me and have a conversation and can now forward the feedback to her staff to deliver great and exceptional customer service and quality product.

Thank you Jenni for your time and consideration during our phone conversation.“

“I came by for a chili dog and an ice cream, and I must say how impressed I was with the fellow behind the counter. When I walked up he immediately dropped whwt he was doing to take my order. He was quick witted like a classy bar tender, and despite being out of chili he suggested bacon bits on the dog that were just about as good. He got to work right away after the order and went right back to the cleaning he was doing before I got there.I didn't catch his name but you could tell this guy seriously take pride in his work and he's hot a generous nature.It was a unique and personable experience, definitely not what I'd expect from a large franchise restauraunt like DQ. 10/10“

“I cannot praise Dairy Queen enough! Every visit feels like coming home, and the incredible lady behind the counter makes it extra special. Despite it being five years since my last visit, she remembered me instantly. Her warm smile and friendly demeanor are unmatched, making each trip a memorable experience. The ice cream is always delicious, but the exceptional service keeps me coming back. Dairy Queen is a gem, thanks to its fantastic staff and delightful treats!“

“We had a great experience at this DQ! The staff were very friendly, kind, and welcoming. The service was quick, and everything was fresh and delicious. The store was clean and well organized, and the staff made us feel very comfortable.
We really appreciate the excellent service and positive atmosphere. We’ll definitely be coming back again! 😊🍦“

“It’s Dairy Queen… not sure what people are expecting.

The drive through is easy, employees speak English with no trying to wade through a heavy accent. Drive through food is hot and fresh. Super polite when you get to the window.“

“I was very last minute with buying my daughter's birthday cake, so I walked into DQ to buy a pre-made cake. The staff in this dairy queen was very kind and they took the time to ask me what I was looking for. They arranged to have a customized cake done for me super quick! I waited less than 10 minutes. I was impressed!“

“This dq doesn’t accept dq‘s mobile app’s points, cause they don’t have anything to scan the barcode on your phone with. But apart from that, had great service and they were very nice and gave us caps and a carrying tray for our blizzards.“

“For years we’ve had ice cream here and the staff have always been so friendly! Lately, we’ve been having a DQ treat with our grand-daughters at this mall location. Everything from a simple cone to their sundaes are so good and delicious!“

“I ordered a cake for my son's only a day in advance and was told I needed 2 days for one of those print out designs, the cashier told me they could do a hand drawn design instead. I was extremely impressed with how beautiful this cake was. Everytime I have gone to this store, I have had a great experience. I’m really surprised it has such a low rating on Google. Thank you to the staff for doing a great job on this cake!“

“Considering there seemed to be only 3 people working and a line up out the door these 3 people handled themselves well under that pressure. We were in and out of there in a decent amount of time considering how crazy it was. Only thing I have to complain about is the ding of the door… it was insanely loud and should be turned off.“

“Twerkie is an amazing young Lady! She’s helpful, understanding & friendly. We ordered 2 Blizzards a few weeks ago, and they were not pleasant tasting. She invited us to return & she’d permit a taste test prior to creating the Blizzards herself. The Skor & Strawberry Cheesecake restored not only our faith in DQ, but also our taste buds, and loyalty. Ella was also present on the initial purchase date, and again today. Both were polite and cordial, true treasures for the DQ Team! Thanks very much ⭐️“

“I was waiting for my wife in the mall this afternoon to get her hair done. I decided to grab a quick drink while I waited. I want to give a big shout out for the young man serving us. As I lined up, I noticed that he was the only one working. Even though there was a line, he never got rushed or flustered. When it was my turn to order, he calmly asked how he could help me. I gave him my order for a Julius and he proceeded to make the drink correctly and quickly. I asked him if he was all alone there and he replied yes but that is fine. Never a complaint or a negative word. He had a right to be as some customers were less than polite to him. Great employee and deserves to be recognized ?“

“This is hands down the best DQ in Calgary!!! They load the blizzards to the max, the food comes out fresh and hot and the staff are very lovely. Side Note: This DQ hires local youth from the community and I think that is so crucial especially now when kiddos are struggling to find jobs.“

“Very clean some girl cleaned my table before I sat down got some pretty big chicken strip which is hard to find in Calgary my blizzard was fire worker flipped it upside down for like a minute didn’t even move the young girl who was I think the shift lead greatly me kindly over all i was satisfied with the workers and environment“

“So good. I go here a lot, the value items and it tastes really great - plus the service is always friendly and understanding.l and eager to help out with a coupon. Just a little light on the Ketchup would be good but other than that everything is perfect. I just had an original cheeseburger and I'm gonna go back for another one. Don't understand the low stars, maybe the quality has upgraded!“

“I love how carefree and joyful the workers are. They still possess whimsy and have not yet let evil corporate steal their happiness. They even put peanut butter in my friends cookie dough blizzard, she didn’t even ask for it, she was so surprised when she tasted it! You can tell the workers there like each other because you can hear clapping from the back, such a supportive workplace! 10/10 would go again!“

“A young Muslim girl took my order she was very sweet and kind. I had special instructions and she listened to all of them carefully as I am a slow talker and she didnt seem bothered. Decently fast service here. She was new but she’s pretty experienced given how long she’s been working and honestly was a great person to talk to. Will come back for sure.“

“I came in to pick up a cake, and Rajveer made the whole experience amazing. She wrote on the cake beautifully exactly how I wanted and made it look so nice. She was very polite, friendly, and professional throughout. Her behavior was excellent, and she made sure everything was perfect before handing it over. Really appreciated her effort and great customer service!“

“Out of Biscoff, the flavor I wanted. Also 3 men came in with no shirts on. I thought it was no shirts, no shoes , no service. They were served. I guess it's anything for a sale. The staff was young but they could be trained to say it's policy and ask the men to put shirts on . They had them tied around their neck or waist. It made us upset. My husband said he won't be back. If the health board was notified DQ could be in violation of the health code. Something to think about.“