Customers` Favorites
Customers` Favorites
“Between the inconsistent food and sitting in the small drive-thru line for 30 minutes this morning I'm just gonna drive to the highway location and save myself time and a headache. Complaint #2 - I get you have to train workers that's everywhere. But when you ignore people at the counter inside till the line backs up to the door that's unacceptable. I ordered a Sausage Biscuit and Grits. It took them well over 5 minutes just to get me my food after I waited the same amount of time just to place my order. The drive through line was faster. Get some workers that actually care about the food and customers cause right now I don't think anyone at the place does.“
Customers` Favorites
“I don't know who that new black manager is but he means business. I don't normally do McDonald's orders when I door dash but if I do is only when I know he's there. Because he right up there waiting on his door dashers to come in and that lets me know that they should have someone dedicated on the front just for those orders cause alot of times the reason I don't take those orders is because there's not always someone up there in the front and the wait time is crazy. But I like this guy.“
Customers` Favorites
“I ordered online…. If the food is that amazing, I definitely cheated myself out of the full experience by not coming in! I will try to do that next time, because the food was so amazing that I definitely want to try everything else! Plus, you get generous portions. Excellent quality and service!!“
Customers` Favorites
“The food is just ABSOLUTELY DELICIOUS!! I love all of the weekly specials they come up with! We’re really lucky to have Shoals Shack.“
Customers` Favorites
“Always Excellent Food, Delicious 🥰“
Customers` Favorites
“I. love. work. at. my. job“
Customers` Favorites
“The food is great the service is wonderful we love coming here we tell all of our guests about this!“
Customers` Favorites
“just ate here for the first time and I highly recommend! Not only was the staff so sweet the food was amazing! It was cooked fresh as we ordered and everything was correct and tasted delicious!“
Customers` Favorites
“I’ve asked 2 people nicely for my cup and they just stared at me blankly. I understand the profession is hard, but you need a little bit of personality. Food is decent. I’ll consider this location again.“
“I went in for the first time today and absolutely love the store!!! I definitely would definitely recommend this store! Everyone was very nice and helpful!“
Customers` Favorites
“Absolutely amazing burgers“
Customers` Favorites
“The owner is very personable, atmosphere fun and the quiche and burger delicious.“
Customers` Favorites
“The mozzarella sticks were amazing. My son got the Bourbon Street chicken and shrimp and loved it. I got the fiesta lime chicken, which is my favorite, and I was disappointed they put way to much fiesta lime sauce on it so i got extra mexi-ranch“
Customers` Favorites
“I had to take a moment to leave a review because of what a phenomenal experience I had at this location late last night after a big event in downtown Florence (Shoalsfest).
There were people everywhere, and the drive-thru line was wrapped completely around the building. It was clearly a very high-stress and overwhelming atmosphere, but the team handled it incredibly well.
The gentleman working, Josh, along with another young gentleman whose name I unfortunately didn’t get, both displayed incredible customer service. Despite how busy and chaotic it was, they remained patient, polite, friendly, and genuinely kind to everyone. They worked together so well and never seemed to let the pressure of the situation affect the way they treated customers.
It’s easy to overlook employees when things are running smoothly, but I think it’s especially important to recognize people who continue to provide excellent service when things are hectic. These two deserve recognition for the way they handled such a crazy night. Their teamwork, patience, and attitude really stood out to me.
On top of all of that, our food was hot, fresh, and every order was fulfilled accurately. With the sheer number of people they were serving and how hectic the night was, I was genuinely impressed that everything was still prepared correctly and with such great quality.
Thank you, Josh and team, for making what could have been a stressful experience such a pleasant one. You’re doing a great job, and it definitely didn’t go unnoticed!“
Customers` Favorites
“I love jacks please send me gift cards in my email for free food. I really love jacks and all they do. They taste exquisite. Food and all. I can not wait to dine here again. Best experience with any fast food place EVERRRR. Mr. Jack I will do anything for free food. Just hit me up yk. Toodles gang“
Customers` Favorites
“Petersville location - I went in to order carry out, and Amanda took my order and got my food and drinks ready. I noticed that she has a disability but that didn't stop her from first even working but doing her job great! Give this girl a raise! God bless her and our food was delicious! Thank you Jack's and Amanda“
Customers` Favorites
“The staff at this restaurant are just amazing and so kind. I really appreciate the hospitality and effort they put into providing top notch customer service!“
“Tuesday August 23 We order from you guys every week, sometimes more often. Our food arrived 1 hour and 45 minutes later. The food was stone cold. Incorrect salad dressing, didn't bring the Sweet Tea we ordered and paid for. Folks we love your restaurant, but you have to do better than this“
Customers` Favorites
“Shout out to Nyles that was working the window tonight! He has very nice and polite! I appreciate this because you don’t see that a lot anymore😊“
Customers` Favorites
“I really like Hardee's since they made changes to their menu. It can be a little pricey but they have deals all the time. Their breakfast is what I like best. The omelette biscuit is good and they brought back the cinnamon raisin biscuits which is delicious“
Customers` Favorites
“The food is fresh, authentic, and delicious! You also can’t beat the service or having Jack himself check on you to be sure you are enjoying your meal. Highly recommend!“
Customers` Favorites
“I just want to give a shout out to Taylor at the Florence Blvd location in Florence Al. She took great care of me, corrected a mistake and went above and beyond. I’m an old woman but I can really appreciate exemplary customer service skills in any age. Thank you Taylor for making my Sunday. You are a doll.“
Customers` Favorites
“they have good food but their employees have bad attitudes“
Customers` Favorites
“The quality of the food is really inconsistent. Depending on time of day, and I guess who's working, the food can be incredible (hot, fresh, accurate, plentiful, and delicious), or you can get stuck with a giant waste of money (food's cold, stale, poorly fulfilled (fries only half-filled, no toppings on Whopper, etc), no napkins, no sauces, inaccurate or missing items).
You never know what you're going to get, but the real problem is it costs the same either way.“
Customers` Favorites
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“This place never disappoints!! If you haven’t tried it out yet, you need too!!“