McDonald's in Tucson

“The dinosaur in the front will always be a big childhood memory, it's so nice to see it's still there. Even though it was a long line at the drive thru they got us through super fast and they were nice. This place will hold a special place in my heart.“

“The consistently best location in midtown! We’re here about once a month and they’ve never gotten an order wrong and are always nice. Tonight we got a bunch of value meals and they got every special request our kids asked for correct and the food was crazy hot and fresh! They never even forget the napkins or sauce. Thanks for making it feel worth it to occasionally eat out and feel like we’re actually getting a treat. Ya’ll are fabulous!“

“While l aggressively avoid what they jokingly call "food" here, I'm firmly convinced that McDonald's consistently sells the best iced tea in town.

Dietary restrictions: IMHO: if you remotely value your health you should avoid McDonald's food and it's mysterious list of wacky unhealthy ingredients.

Parking: Ample and abundant on-site parking is available.

Kid-friendliness: Indoor playground.

Wheelchair accessibility: Modern building appears to be in full ADA compliance.“

“The consistency is really good at night and the food is pretty much always hot and fresh but Pleaseeeee stop putting rotten pickles on the sandwiches though it completely ruins the burger. I’m a pickle person and I just had to through a burger away cause the pickles on it were so absolutely diabolically disgusting. Completely ruined the burger. Not the first time this has happened either“

“This Walmart McDonald's was busy with no clear place for customers to line up for ordering, so we ended up blocking people wanting to go into the Walmart. Half the tables had undividual Walmart employees taking their lunch break! This is a Walmart problem and should be addressed. The food was good, and the service was great.“

“I stopped here for sodas, and sometimes a frappe.I don't eat the food I don't trust it.I don't need any fast food anymore, no joke. I've gotten to know the people here.They're really great services, usually spectacular, and pretty quick, even if there's a long line.So for what it's worth?If you're thirsty, or if you actually like whatever they serve you, this is a good one too, go to.“

“Haven’t had a good bacon egg and cheese biscuit in a long time. My normal McDonald’s up in the 9000 block of tanque verde serves very doughy sad biscuits. This McDonalds was great tho. Bit of crunch but still soft inside. They won me over. McDonald’s corporate could definitely add a lil more bacon tho.“

“By far one of the best McDonald's I have visited here in Tucson Arizona with a very very spacious dining area they don't have a play area but they do have tablets installed for our kids to play on while we eat the staff is always incredibly welcoming and the food is always on point the only complaint I have is that there isn't a drink dispenser or fountain station in the lobby for guests so you end up having to wait until the staff has an opportunity to get you your drink“

“It's close to my job, always fast at the drive thru, I have never had to pull up after the windows to wait out front or wver seen anyone wait out front. Thanks to the a great crew working so well together. This location is in my Top locations for lunch . Again Thanks for your hard work getting these order out so quick and accurate.“

“very kind, especially that lady with a neck tattoo and reddish hair.(she didn't have a tag on her when I went in this time) very kind and professional, always in a good mood and ready to help. I've been going pretty regularly for lunch and never had an issue with them“

“Roman provides excellent customer service - if I could recruit him for my own company I would. He is kind, personable, and excited about life/his job. If this man does not already hold a management position, he MUST be considered for one. The one and only positive interaction I have ever had at a McDonald’s location.“

“I visited this McDonald’s last April when I was visiting Arizona. My parents and I stopped here when starting our trip home to California. We all were so impressed with the friendly and professional customer service we received from the young men who were working that morning. I don’t remember their names but, the extra effort they put in to serving their customers stood out to us.“

“When we walked in today, I wasn't expecting anything special. Just another average McDonald's meal in the boring new modern building.

But I was very surprised!
The staff were very friendly and welcoming, gave a fantastic vibe.
But the BEST part was THE MASCOT COSTUME! A Birdie mascot was walking around the restaurant, presumably because of the school fundraiser going on? (we did get a couple cookies for that, very pleasant and fun)

It's amazing seeing the mascots still being a part of McDonald's identity, and it easily highlighted this from an average experience to something worth talking about!

The ONLY thing that would've made this experience better is if the new renovated building wasn't so corporate and lifeless. Fun colours and architecture make older locations so much more welcoming! Not to mention the nostalgia. That's worth capitalizing on! (as long as isn't done artificially and carelessly. Fans can tell)“

“I go out of my way to come to this location. Food is consistently better than ANY other location! Nicest employees too. Had a very small issue today (first time) and Kirsten was extremely kind and helped me very quickly and went beyond what I was hoping for. The manager lady with glasses was great too. Thank you! -Feather guy“

“MUCH IMPROVED!!! We had stopped coming to this location. Front counter employees were rude, service was horrible and the dining room was dirty. So was the restroom. Today things were so much better. Counter team friendly and welcoming. Service was fast and delicious. Iced tea was available, fresh and tasty.“

“Some customers were harassing and yelling at the crew, still got service with a smile after the employees were getting berated over the drink machine not working. Customers rude, employees were nice and chill tho. I was treating them kindly, and they were then being kind to me back, even got a free cookie for being nice and patient.

TLDR, don’t be an ass to the employees, don’t make their lives harder than it needs to be. Chances are if you’re nice to them, they’ll be nice to you“

“The wings were really , really good and I am picky on my wings. They had a lot of meat and were cooked properly. The sauces were good as well. The atmosphere was clean and open. The service was fast and very polite. They also do bar trivia, 2 nights a week, so I will be going back for that!!!“

“It's McDonald's.
You drive through the drive through just to get. Told to pull over and park to the side of the building, because yeah, they have to get the next car. I know their service is timed, but to me every time they park a car, they're cheating the system just because yea, they can clear it doesn't mean yes, it's customer friendly. And uh, you can't always get ice cream for whatever. Reason I think ice cream should be available. It's from there noon to close.“

“Every time I visit this store, it’s always an awesome experience, very clean and the employees are always very attentive. I’m not sure if he’s the store manager or shift manager he’s an older gentleman with long hair-he absolutely goes above and beyond every trip I make I usually order over the app which is always convenient Id say!! But my last visit they were out of pies and he didn’t mind giving me a refund! Which was so awesome. Wasn’t expecting considering I ordered over the app. But every time I come his team and his self are always very quick and on their feet hustling orders and helping guest! I know it’s tough working in fast food or just anywhere in general now a days! But I’d like to take the time out of my day to thank them for always giving the experience a hundred and ten percent!!! Yall are so awesome and I’ll remain loyal to your store!! Thanks in advance for future visits! Keep up the great work! 🤗🥳“

“Thus store is my first choice to go to when I want McDonald's they are quick. I have seen them (in the last 2 visits hand me sprites that have been sitting there and the ice is melted at the top, so that's the only issue I have had lately.“

“Nice McDonalds location. It is modern and very clean.

My only gripe is the stupid order kiosks they have. I am a tech junkie, but I still hate using those machines to order vs ordering from a human. I'm not sure why they consider these an upgrade. I would recommend ordering ahead on the app, or trying to order from a staff member if you can catch one, than playing 20 questions with the stupid order kiosks.“

“Normally don’t review for positive reasons, which I suppose says something about me :), but the service here is absolutely amazing! They deserve a shoutout, because it is a noticeable difference from nearly every McDonald’s I’ve ever been to. Always smiling at people and asking if their dining needs have been met, the food is promptly made - those little things make a big difference! Also, cute Latinas. Thank you!“

“The parking lot is clean. When I look at the building, I see the walls, windows, and door are clean. I walk inside and see the floor, tables, counter tops, kiosks, and even the freaking trash can are all clean. I ordered with the kiosk and scanned my app for the reward points, works first try. I ordered a double quarter pounder with cheese with extra ketchup, extra mustard, extra onions, extra pickles, and no bun. They got it right, and it was brought to my table fast and hot. I got a large cup with unsweetened tea, and it was delicious. The bathrooms are coded and so clean. The staff were extremely friendly even though they were busy as heck, which is a huge plus because I've seen staff fall apart and be short with people when busy. Not on this visit to this location at all. Excellent service.“

“This McD's is a college location so it vibes!
Everything was great and clean toilets. I will definitely return... I'm still getting used to using the kiosk to order food, but there is always an employee around to assist. 😀
GREAT JOB EVERYONE!!! I LOVE THE TEAM EFFORT!! 😎“

“Although this area of town is rough and this mcds is in the middle of it. The young man at the window made all the difference this morning his name is Jacob. He didn't get upset when I asked him for extra items even tho there was a huge line. He was courteous prompt and professional! Cheers to Jacob who made my day brighter ☀️“

“Manager Claudia and all her team are very efficient and kind. Yesterday, even though I saw the lobby was full and the drive-thru line was long, I went through the window, and they gave me very fresh food, and everything was very fast. Very good service. Definitely this McDonald's location is the best for me.“

“About my typical expectations for a McDonald's, I've never had a problem with their service or staff. At times there will be an order mix up but its quickly corrected if brought to their attention. There is no longer free access to refilling sodas in the lobby since their last remodel. I think they still give free refills but you have to ask at the counter.
I always HIGHLY RECCOMEND getting the app, to earn rewards and get coupons for food. It saves you ALOT of money!“

“Gary made my drive through experience enjoyable as he quickly processed my order and met me at the waiting area very shortly after my arrival. The double cheeseburger was hot and delicious and the fries crispy with perfect amount of salt. Thanks for a great snack.“

“Joanna hands down some of the best customer service I have ever experienced in fast food since being in Tucson 3 years now. The food wasn’t the best I got soggy fries but Joanna, girl deserves better than this fast food joint. Signed the woman with the boy who wanted coffee at 8pm 🫶“

“The best McDonald’s in town ❤️ There are a few people who have worked there for a while who are always so kind and make my day so much better with their kindness and happiness! Thankful to live so close and know that my order will always be great.“

“Thank you, Susan, for always greeting me with a smile the moment I walk in and for checking on me to make sure I have everything I need. You truly make the dining experience enjoyable, and I really appreciate how clean and sanitary everything always is.“

“I never write a McDonalds review but thought I needed to because I just witnessed a jerk customer treat the employees in such disrespectful manner I needed to call it out. No one is perfect, they didn't get his order exactly right, mistakes happen (he mumbled when he spoke, probablyhis fault). The way he treated the employees was inexcusable. The manager and employees should be applauded for how they handled this man and his abuse with such grace and dignity.“

“This McDonald's was very busy, and the food was pretty good

Parking: This McDonald's has plenty of parking. They're very busy right after school.

Kid-friendliness: Everything on the menu is kid friendly

Wheelchair accessibility: Lots of handicap parking ♿️ and easily accessible for people in wheelchairs“

“I usually would post this place a straight 5.
But this time they messed up the order and totally a falure to pay attention ro detail. When I went back up to inform them no bacon on my burger, which was requested the associate team member just grabed some bacon and put it on a to go plate. No apology and no offer to actually properly correct the order.
I found the dituation callussed and sloppy customer service at best.
They were more concerned about gossip than customer service.
It also was not very busy.
So really no reason for the behavior or failure to properly make the order.“

“B4 this place opened I posted how excited I was! Why the other 2 McDonald's near me are a 2 at best. But this McDonald's always has been the Best, there soda lines are always cleaned, and the Frap machine seems to ALWAYS work... this McDonald's is by far the best I've ever been to. 😊“