McDonald's in Tucson

“This Walmart McDonald's was busy with no clear place for customers to line up for ordering, so we ended up blocking people wanting to go into the Walmart. Half the tables had undividual Walmart employees taking their lunch break! This is a Walmart problem and should be addressed. The food was good, and the service was great.“

“Placed an online order for curve side pickup and it was easy.
**new revision for October and November 2024.
Still the same McDonald's food, kids still love it. However if going to this location (Dinosaur McDonald's) make sure you check your order for all items. We didn't get all of the ordered food. They have forgotten food for the past 5 or 6 orders.“

“While l aggressively avoid what they jokingly call "food" here, I'm firmly convinced that McDonald's consistently sells the best iced tea in town.

Dietary restrictions: IMHO: if you remotely value your health you should avoid McDonald's food and it's mysterious list of wacky unhealthy ingredients.

Parking: Ample and abundant on-site parking is available.

Kid-friendliness: Indoor playground.

Wheelchair accessibility: Modern building appears to be in full ADA compliance.“

“I went to 3 McDonald’s because my granddaughter discovered the Lil McDonald’s toys!

The food is not very good but we went on a treasure hunt in this blazing heat.

The Valencia/12th location were so nice. The location was clean & employees were so nice. They were willing to allow me to buy additional toy with my meal. There was a playground.

The Rita Ranch location was clean & employees were super friendly & willing to allow me to buy additional toy with my meal as well. They checked the bottom of the boxes for the toy number to make sure I didn’t buy a duplicate & told me how the toys were numbered from the poster. There was no playground & it was hot.

The Valencia/Cardinal was so not friendly & super hot inside. The girl at the counter was not nice & acted like I was bothering her. She said that she didn’t know anything it was her 1st day & she walked away! I walked away also & didn’t buy anything that was such an unpleasant encounter my grandchild had to witness.“

“The consistently best location in midtown! We’re here about once a month and they’ve never gotten an order wrong and are always nice. Tonight we got a bunch of value meals and they got every special request our kids asked for correct and the food was crazy hot and fresh! They never even forget the napkins or sauce. Thanks for making it feel worth it to occasionally eat out and feel like we’re actually getting a treat. Ya’ll are fabulous!“

“I would like to commend Alex for his honesty and great customer service. After I paid for my order, $10 accidentally fell from my pocket. Alex promptly noticed and returned it to me. I truly appreciate this act of integrity, and it reflects very well on your team and the values of your restaurant.“

“I have to edit my review in a negative way. Why did it take a full 25 minutes on a Monday afternoon to get two little cheeseburgers, with cars in front waiting 15 or more too. Must be an off day. But if had known I would have gone home and cooked. (3:55 PM Dec 23)“

“It's a classic, always has been, always will be. I feel like their food has lost its quality over the years but then again, it all depends on the crew because I swear to you, the McDonald's in Yuma, you guys are amazing. Best McDonald's I've ever had in my life.“

“Roman provides excellent customer service - if I could recruit him for my own company I would. He is kind, personable, and excited about life/his job. If this man does not already hold a management position, he MUST be considered for one. The one and only positive interaction I have ever had at a McDonald’s location.“

“Some customers were harassing and yelling at the crew, still got service with a smile after the employees were getting berated over the drink machine not working. Customers rude, employees were nice and chill tho. I was treating them kindly, and they were then being kind to me back, even got a free cookie for being nice and patient.

TLDR, don’t be an ass to the employees, don’t make their lives harder than it needs to be. Chances are if you’re nice to them, they’ll be nice to you“

“Haven’t had a good bacon egg and cheese biscuit in a long time. My normal McDonald’s up in the 9000 block of tanque verde serves very doughy sad biscuits. This McDonalds was great tho. Bit of crunch but still soft inside. They won me over. McDonald’s corporate could definitely add a lil more bacon tho.“

“By far one of the best McDonald's I have visited here in Tucson Arizona with a very very spacious dining area they don't have a play area but they do have tablets installed for our kids to play on while we eat the staff is always incredibly welcoming and the food is always on point the only complaint I have is that there isn't a drink dispenser or fountain station in the lobby for guests so you end up having to wait until the staff has an opportunity to get you your drink“

“I go out of my way to come to this location. Food is consistently better than ANY other location! Nicest employees too. Had a very small issue today (first time) and Kirsten was extremely kind and helped me very quickly and went beyond what I was hoping for. The manager lady with glasses was great too. Thank you! -Feather guy“

“This McDonalds is always better to just go inside then your order will get to you the way you ordered it. It's much easier to order online or even at the touch screen kiosk inside. The closer to the closing time you go the worse the drive thru is. Of course you'll most likely have to repeat your order more than once or twice when going thru their drive thru whatever time u go through.

Parking: Parking lot directly across randolph/Reid park(pond near the zoo) and theres a pedestrian crosswalk with light.

Kid-friendliness: There is a play area at this mcdonalds which is inside. This is tucson and 10 minutes of feeding the ducks across at the park will have anyone happy to play in mcdonalds indoor play place.“

“It's McDonald's.
You drive through the drive through just to get. Told to pull over and park to the side of the building, because yeah, they have to get the next car. I know their service is timed, but to me every time they park a car, they're cheating the system just because yea, they can clear it doesn't mean yes, it's customer friendly. And uh, you can't always get ice cream for whatever. Reason I think ice cream should be available. It's from there noon to close.“

“Amy is the reason we keep coming back to this location every Saturday. Passing other McD's to hear Amy's warm, welcoming, courteous voice. She calms the mood and has just the right touch to send us off with comforting food. She deserves a raise!“

“We had lunch here today, and we're very satisfied with the food and the customer service, this particular staff were helpful and attentive to our special requests. The restaurant seemed clean, as we're the restrooms, at least this visit. So. I'LL give them a four-star rating. Past visits have not been very good, there's a lot of inconsistencies in service.“

“Thus store is my first choice to go to when I want McDonald's they are quick. I have seen them (in the last 2 visits hand me sprites that have been sitting there and the ice is melted at the top, so that's the only issue I have had lately.“

“I go here 3 times a week here for breakfast for myself and my son and one morning I ordered the wrong breakfast and the manager was so quick and gracious to accommodate my mistake by adding my missing item with no hesitation. I'm usually in a rush to get to the meeting on time as well so for her to do that was extremely amazing of her and the crew they're always so fast and on point with everything the food is always so fresh this is by far the best McDonald's in town that we have!!!!!“

“Nice McDonalds location. It is modern and very clean.

My only gripe is the stupid order kiosks they have. I am a tech junkie, but I still hate using those machines to order vs ordering from a human. I'm not sure why they consider these an upgrade. I would recommend ordering ahead on the app, or trying to order from a staff member if you can catch one, than playing 20 questions with the stupid order kiosks.“

“The parking lot is clean. When I look at the building, I see the walls, windows, and door are clean. I walk inside and see the floor, tables, counter tops, kiosks, and even the freaking trash can are all clean. I ordered with the kiosk and scanned my app for the reward points, works first try. I ordered a double quarter pounder with cheese with extra ketchup, extra mustard, extra onions, extra pickles, and no bun. They got it right, and it was brought to my table fast and hot. I got a large cup with unsweetened tea, and it was delicious. The bathrooms are coded and so clean. The staff were extremely friendly even though they were busy as heck, which is a huge plus because I've seen staff fall apart and be short with people when busy. Not on this visit to this location at all. Excellent service.“

“I rarely leave reviews, however if I am going to order at McDonald’s, I try to only go to this McDonald’s as the staff is extremely friendly drive-through is actually pretty fast, every time we come here, we have a very pleasant experience. This is not only for the establishment. This review is primarily for the staff working at this location. They are doing an amazing job.“

“Shout out to Destiny for always knowing how to make the perfect vanilla iced coffee!!! I’m not sure why people make the iced coffees with more creamer than they do coffee but not everybody likes it that way, and all that creamer hurts my stomach. But Destiny knows exactly how to make it with a little amount of creamer and a tad of extra vanilla do your thing girl you rock!!! Destiny gets 10 stars!!!!“

“Kudos to Lilia at McDonald's (9130 E Valencia, Tucson)!
A big shout-out to Lilia at the McDonald's on E Valencia in Tucson (Rita Ranch, #31443)! While I don't have specific details of a single visit, employees like Lilia who offer efficient, friendly service and a positive attitude make all the difference. If you've experienced Lilia's great service, you know she's an asset to the team. Keep up the fantastic work, Lilia!“

“Thank you Christian for walking me thru the Kiosk and being so patient. As soon as I walked in you offered your service. Amazing customer service! Made me feel at home. Keep being you! Ayyyeee!!!! 👌🏽🤩🥳🤠🎊🙌🏽😎🎄🎁“

“I like to eat here it is close to work. Food is good and service is also good. The only down is the homeless people who come in just to sit in the lobby. A few times I have had to listen to them scream at thing and people that are not there.“

“It was clean and good the service was fast ash. They a nice little calm music i liked it

Vegetarian options: They had lots of options

Dietary restrictions: Nothing else

Parking: It was great it was clean too

Kid-friendliness: They were very kind to my son

Wheelchair accessibility: They had several tables and chairs for that“

“The best McDonald’s in town ❤️ There are a few people who have worked there for a while who are always so kind and make my day so much better with their kindness and happiness! Thankful to live so close and know that my order will always be great.“

“On this recent trip to Mickey D's I was here for some breakfast sandwiches before work. Ordering through the APP made it more convenient and I just waited in the designated space for curbside. My order was accurate and appeared freshly made. The staff were friendly and professional. No complaints or issues on this trip.“

“I never write a McDonalds review but thought I needed to because I just witnessed a jerk customer treat the employees in such disrespectful manner I needed to call it out. No one is perfect, they didn't get his order exactly right, mistakes happen (he mumbled when he spoke, probablyhis fault). The way he treated the employees was inexcusable. The manager and employees should be applauded for how they handled this man and his abuse with such grace and dignity.“

“Gary made my drive through experience enjoyable as he quickly processed my order and met me at the waiting area very shortly after my arrival. The double cheeseburger was hot and delicious and the fries crispy with perfect amount of salt. Thanks for a great snack.“

“I usually would post this place a straight 5.
But this time they messed up the order and totally a falure to pay attention ro detail. When I went back up to inform them no bacon on my burger, which was requested the associate team member just grabed some bacon and put it on a to go plate. No apology and no offer to actually properly correct the order.
I found the dituation callussed and sloppy customer service at best.
They were more concerned about gossip than customer service.
It also was not very busy.
So really no reason for the behavior or failure to properly make the order.“

“This McDonald's was very busy, and the food was pretty good

Parking: This McDonald's has plenty of parking. They're very busy right after school.

Kid-friendliness: Everything on the menu is kid friendly

Wheelchair accessibility: Lots of handicap parking ♿️ and easily accessible for people in wheelchairs“

“It’s not a 5 star, but the employees (especially the afternoon manager w/ the dreads) does a phenomenal job in customer service. Food quality has hardly ever been subpar during anytime me and my husband went. And when it was, we’d get a replacement asap. The employees aren’t stingy with the free water cups either which is a plus. Overall, they do a good job despite being incessantly stressed & overworked with a constant influx of customers and deserve some slack.“