Tim Hortons in Nanaimo

“This was my first time visiting the Tim Hortons on Northfield in Nanaimo, and I had a great experience. I actually only stopped in because I urgently needed to use the restroom, but I was impressed by how clean the restaurant and bathrooms were. Since everything looked so well kept, I decided to grab a coffee and a donut too. The coffee was excellent, the donut tasted fresh, and my order came out quickly.

The next day I came back and used the drive-thru. I was honestly in and out in less than two minutes, which was impressive. Everyone I interacted with was friendly, and even though I noticed there were quite a few new trainees, everything ran smoothly. It really shows that the location is being managed well by the team managers. Great job to everyone!“

“I went in yesterday and Jae was absolutely amazing. Every time I go in she is just such a delight to serve anyone, she’s always quick, friendly, and thoughtful. The only downside of my time there was watching the other young lady there, Rayne, not helping either the front or the drive thru as she was being asked to. She walked past me before dancing around the lobby several times before Jae came out from the back and immediately served me with a big smile which is the only reason my review is actually good.“

“I am going to Tim’s for about last 17 years, in few years there food quality and service quality gone downhill, but I recently moved to Nanaimo BC, and this Tim Hortons remind me back old days, very good food quality and great customer service, what a fantastic staff they have, I have tried there drive through and dine in, both got my 5 Stars.

Hey Tim’s corporate have this Tim Hortons as your mentor restaurant to improve your other restaurants.

Still same multicultural staff and great customer service, great work.

Keep it up like this.“

“While the service was efficient, it was a bit uncomfortable to see a group of employees speaking in their native east-indian language probably Punjabi amongst themselves, which left the only white girl in the team at that time feeling excluded. Promoting an inclusive environment where everyone feels part of the team would make the experience much better.“

“Excellent customer service and food.
Around 12:17 a white boy took my order and he made it exact same ice latte which i was expecting and the egg wrap was fantastic perfectly grilled and also the girl who made the wrap was amazing.
Thanks to Both of you guys
Appreciate your hard work😇
You just made my day“

“I’ve been to plenty of Tim Hortons locations, and this is the only one I’ll consistently go out of my way to visit. The difference is noticeable the moment you walk in. The food is always fresh, well prepared, and served the way it should be, whether it’s breakfast, coffee, or lunch. I’ve never had a disappointing meal here.

What really sets this location apart is the staff. Everyone is friendly, welcoming, and genuinely seems to care about providing good service. Orders are prepared quickly and accurately, even during busy times, and the restaurant is always clean and well organized. It’s clear that the team takes pride in maintaining high standards.

Consistency is what keeps me coming back. Every visit has been a positive experience, which is something that’s becoming increasingly rare. If every Tim Hortons operated like this one, the brand would have a much stronger reputation. I highly recommend this location to anyone looking for great food, excellent service, and a team that truly goes the extra mile.“

“I was waiting for my “ boyfriend “ while he was seeing his other girlfriend and I had to charge my phone as that was my only way to communicate and I was pretty sure my mom hired my “ boyfriend “ to kill me but the staff turned the outlets off somehow . I convinced one of the staff to please let me charge my phone and they did finally thank God 🙏downtown can be scary“

“Stopped by Tim Hortons recently and had a great experience. The staff were friendly and efficient, and my order was fresh and exactly how I like it. It’s always a reliable spot for a quick coffee and snack. Definitely a go-to when I need something fast and satisfying!“

“Kudos to the lady on the phone at the Drive through. Couldn't get her name. Friendly, warm, upbeat. She upsold a pack of 6 donuts when I ordered 4 🍩, never happened before. She deserves a huge applause for her personality. 3.45pm. Sunday. 9-20-2026 ..“

“I come here almost daily, and without fail the consistency and quality of food has been nothing short of wonderful. The way this Tim Hortons prepares and serves food should be used as a model for the rest of the stores. Once they were out of slow cooked chicken, so the server prepared it fresh for me. Even if I get my food at 8:00 p.m., the wraps are very very fresh. A huge shout-out to SHEENIE who (without being asked) went out of her way to provide stellar customer service with a smile. Thank you, will be returning daily.“