3.0
Average
22 Reviews
30 Sand Creek Road, Brentwood
“I had a very disappointing experience at Wendy’s. I witnessed the manager, Adrian, treating a new employee very rudely and disrespectfully. The way he spoke to that young employee was completely out of line and unprofessional. No one deserves to be treated that way, especially someone who is new and trying to learn the job. Managers should be patient, respectful, and willing to help their employees, not make them feel uncomfortable or embarrassed. On top of that, my hamburger was missing the bacon, even though I clearly ordered a burger with bacon. I will say that the restaurant itself was very nice and clean, but the management needs improvement. I want to make it clear that I am not talking about the entire management team, only this particular manager, Adrian. His behavior was unacceptable, and I believe he needs retraining on how to treat both employees and customers with respect. Good customer service starts with good leadership, and unfortunately, that was not what I witnessed during my visit. I hope management takes this feedback seriously and addresses the situation.”
Chicken · $
