“Today, I walked into the cafe with a heavy heart, burdened by the weight of grief over my recently departed dog and the strains of a difficult day at work. Eager to find solace, I mobile-ordered a Cookie Crumble Frappuccino and a Hot Caramel Macchiato, only to be met with disappointment as the frap had soured, and the macchiato had gone cold by the time I arrived.However, amidst the bleakness, Nevaeh and Katie, two compassionate baristas, emerged as beacons of kindness. Recognizing my distress, they swiftly remade both drinks without hesitation, transforming my dismal experience into one of warmth and care. Despite my initial gruff demeanor, fueled by the hardships of the day, their genuine concern and adept service softened my edges. In the midst of their bustling cafe duties, they became not just skilled baristas but true friends.I must confess, my attitude was far from gracious, and I extend my sincere apologies for any undue frustration I may have conveyed. Nevaeh and Katie's exceptional empathy and professionalism demonstrated a level of understanding that transcended the typical customer service experience. In a world often marked by impatience, they proved that genuine compassion can turn a challenging moment into a shared human connection.This Starbucks has now become my sanctuary, a place where not only coffee but also camaraderie soothes the soul. To Nevaeh and Katie, I am immensely grateful for brightening my day and being the friends I didn't know I needed.Moby“
“I can't thank Nicholas enough!!! My car broke down as I was turning into Starbucks and Nicholas stopped what he was doing and helped pushed my car into the parking lot! Not only did he fix my car while he was still on the clock, he also made my car able to fly! His presence alone would make angels question their existence, give this man a raise!“
“Stopped by today and got my toasted shaken espresso deliciousness. When I first ordered through the drive thru, the guy was super chipper and just sounded happy to be there and be working. Took no time at all to order and I was on my way. The lady working the drive thru window needs to drink whatever the guy was drinking because she could sure use some customer service training. Talked so fast I couldn't understand anything she said, asked if I was using Apple Pay?? Ummm. What? And before I could tell her to use my stars for the order, she had my credit card in the machine. Like Jesus slow the frick down. There wasn't even a big line so I don't know what the rush was. Oh well, I only stop by this location like twice a year, River Road Starbucks is where it's at.“
“Best menu around! I truly enjoy their selection of tea lattes. The little-known London Fog latte is fantastic and not talked about enough. This specific location has a lovely seating area for me to be some work done in a calm and quiet atmosphere.“