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“I came in after not loving a drink I ordered earlier, I was unsure how to ask for a remake and Stephanie was beyond helpful and so kind about replacing it. We even have the same name, which made it extra memorable 😁 She made the whole experience easy and comfortable. Really appreciate the great service!“
“Wow love this location! Such a perfect spot to work or hang out. Really super clean, the baristas are so friendly, comfy chairs, lots of practical tables to work on, and a great music jam. This is the gold star of Starbucks and the way they should all be!“
“I would like to give a HUGE shout out to Paulina, Anthony and Sergio for the incredible service they gave on Saturday. I had ordered a latte in addition to a brownie and both the drink and food items were PERFECT! The drive thru and pickup areas are kept spotless in addition to the inside of the store. The fact that they are able to process so many orders that are above standards, but also do so with GREAT customer service.“
“Update 7/25/24
Claudia from starbucks resolved my issue same day on 7/11 for the breakfast sandwich replacement for next day. This is still my go-to coffee when I'm in the office.
Update 7/11/24
Today, I got the breakfast and coffee pairing deal for $6 but what disappointed me was the bacon was not well cooked. Still white and not crunchy. I hope they can improve their food prep in better and safe way for customer. This is my go to place for coffee during my work day.
This is my go-to Starbucks location if I need coffee because it's close to my workplace. They're right next to MCD, so I can grab a quick breakfast or lunch and pair with my coffee. So far, they've never made a mistake on my drink, and unlike other stores, I always get the trenta vanilla sweet cream cold brew.“
“Perfect morning pit stop! Located right off the 71 FWY on Rio Ranch Rd and Rancho Camino Dr (near WinCo), this spot is super convenient. They have plenty of parking, a clean inside lobby, and a quick drive-thru. I stopped by early for a caffeine boost and the 'hot Sunsera Blend/Blond Roast' was perfectly fresh. Huge shout out to Vanessa at the window...she was so welcoming and efficient!
Overall, I had a great experience at this location and will definitely stop here again.“
“This is a pretty run-of-the-mill Starbucks location it's about what you would expect and it services North Pomona and the Route 66 area here.
In the past they once messed up our order by not adding ANY syrup! 🤣
But besides that past error experience they always have pretty good drinks!
I like coming here to catch up with people or just to get a quick drink.
The baristas are kind and do their jobs well.
My mom got the blackberry sage drink and it's very delicious!
My matcha latte is also very good.
In the past I had the peppermint hot cocoa at this location, and it was also delicious.
Wheelchair accessibility: There is a wheelchair ramp and the door is sufficiently wide to fit a wheelchair“
“Gentleman known as Sunshine and his colleague Ryan truly reminded me of the standard for Starbucks customer service. There isn't enough space to talk about it.FriendlyKnowledgeable about their product and even history of the product (most impressive!!!)Compassionate.Great suggestions.I promise these two can teach a master class on customer service.My wife and I are going back soon enough.“
“Just did a drive-through window purchase. No matter where I find a Star Bucks, I know they have good quality food, for breakfast, lunch, or dinner, or just for a snack. Today, we bought the cake pops - chocolate cake on a stick, after the successful first swim lessons this year for my 2 grandkids.“
“okay so picture this… im day 3 of getting ghosted and im literally going through the trenches. i’m crying .. its rough… i literally am in the saddest mood but i thought ‘let me go get starbucks before i head home.’ i go thru the drive thru and im blasting sad songs and when i pull up to order i see the video camera turned on and the sweetest lady with the sweetest most welcoming smile and was like hellooo how are you. and i instantly smile, it felt like a hug through the drive thru which is what i needed but didn’t expect at all. then i started crying in the drive thru because i just thought how silly it was that that small interaction made my entire mood better. THANK YOU ROXANNE YOU LITERALLY CHANGED THE START OF MY ENTIRE DAY 😭😭❤️“
“Stopped by today and was helped out immediately. Jason took order right away in a very professional manner. Even though it was a online order, Jason still asked if there was anything else I wanted to add to the order. Thank god he did cause I almost forgot my daughter’s chocolate milk, and that could’ve been a disaster. lol Overall service was great and my drinks were made in a timely manner. Thanks!“
“Many of the other reviews simply complain about how busy this location is. Since this is a college Starbucks, it's understandable that it takes time to get your order. However, that’s not the main point of my review. Personally, I enjoy this Starbucks. The staff are friendly, and the store is clean. I do wish the wallpaper on the walls would be repaired, as it is falling apart. Overall, I would rate this Starbucks an 8 out of 10.“
“This is genuinely the best starbucks I've been to. The staff is always so friendly, inside the building is really cozy and there are often plenty of people hanging out there. I've seen some reviews that said modifications aren't allowed, but I've personally never had that experience here. We always ask for modifications and the staff dutifully adds them. They are very patient and efficient --which is surprising considering how busy they get in the morning! The coffee is pretty consistent in quality, sometimes a little eh, but we can't be perfect every day. Overall, awesome.“