Starbucks in Pacific Palisades

“Update: Good experience here today - Memorial Day weekend! Very chill and relaxing 😌. Thanks 👍

Extremely disappointed with the management at the Highlands location. I came in briefly yesterday to handle a time-sensitive emergency regarding my dog. While I was unaware of the recent 2025 purchase-to-sit policy, the staff’s refusal to grant a one-time, five-minute exception in an empty store was unnecessarily harsh.
Management at each Starbucks has the autonomy to decide how to enforce corporate rules, and choosing to kick out a local resident in distress—especially in a community still healing from the wildfires—is a poor look. If you’re looking for a 'third place' with actual community spirit, go to the Montana Ave location or the library instead. This manager clearly prioritizes rigid gatekeeping over customer service!“

“This has the best view! Customer service award goes to Andrea! She’s the only one who has a smile on her face everyday even when it’s crazy busy. I come here everyday. The others either have no idea what they are doing or are on their cell phone and get the order wrong. Thanks Andrea!“