“I cannot say enough about the great customer service experience. I was frantically looking for a cake the same day of my daughter's birthday. I called the store and the manager was so helpful and he got my cake order done in less than 2 hours! He saved my daughter's 10th Birthday. Thank you so much! I am a forever customer now.“
“We came here yesterday in the afternoon to redeem our T-Mobile Tuesday BR $2 off coupon. Our kids love their monster and mermaid creations. You get to choose the monster, mermaid or the unicorn. Each creation comes with their theme sprinkles and theme topper. You get to choose your ice cream flavor. A lil paper visor also included (pic shown) The gentleman who helped us is very helpful and cheerful. He let us know that there was strawberry in the back too if we were looking for some strawberry flavor. He made the kid's creation look so good that the kids was so excited with their ice cream and how the way it looked. Just like their poster. I came here a couple times in the past but, I felt there was never enough sprinkles for the kids. But, this time. There was enough where the kids could see the sprinkles. I was glad to see that he went above and beyond to make the kids happy. I got myself a sundae 1 scoop mint chocolate chip with marshmallow and hot fudge. He offer whip cream and cherry. I kindly decline. The ice cream is good. Especially during this warm day. We asked if we could redeem all 3 coupons since we bought 3 ice creams. He said to us that he is not sure and we'll have to see what happens when he tries to scan them. Lucky for us it worked. Saved us $6. The kids left the store happy. Because of the outstanding service the gentleman provided for our family. I place some gratuity into his tip bucket to show our appreciation. I will def return again. Kids friendly and great service.“
“I am so happy with the ice cream cake Kitty made for me. This was a custom request because I got my 2nd degree black belt and wanted a black belt ice cream cake. It turned out exactly how I wanted and will be recommending it to any friends who get black belts. And will use them again for other celebrations as well! Great customer service and they went above and beyond to make sure I was happy!!! Thank you so much for making my party better with this wonderful cake!!!!“
“The food/ice cream is so good here, they also have shakes and cakes. If you've never been here then you should try it but who hasn't. Any way this location is generous with their serving sizes and they let you try whichever flavors you want. Sometimes they get pretty busy but overall they have good service here.“
“We had great customer service here today! My clumsy daughter dropped her ice cream on the floor and the girl behind the counter was very patient and understanding with us and got us a new scoop without making us feel bad about the accident. She was very kind and courteous! We will absolutely return to this location for more ice cream :)“
“So I just got my wisdom teeth pulled out 4 days ago and today i am so swollen to where I can't even open my mouth so I decided to get a milk shake at Baskin Robbins and Omg did they not disappoint the girl was SO sweet offer to make it more thinner so it be easier for me to drink she was very kind had really good customer service she made my day and the milk shake is SO GOOD thank you sm!“
“I don't particularly go to ice cream stores because past experiences at Cold Stone with impatient services. But when I went to this specific Baskin-Robins I had a completely different experience. The employees that I had serve me were both very inviting and acted human; rather as a robotic service machine. Lenny and Neel had not only great service towards me and my family (I have a family of six come in and they did the best they can to entertain and humor us with their services) but they genuinely showed that they cared about their jobs. When I went in another time I was severely disappointed to not see Neel or Lenny but rather I was served by Brandon and Monica. whom of which had a significantly different work ethic. It really proved how good workers Neel and Lenny were. I would never go into that Baskin-Robins without having Neel and Lenny serving me.“
“The gals wanted ice cream after Pho Sacto meal so I suggested this location rather than drive an added 5 miles down Truxel (from our home) cuz we were already 2 miles from here. Good call. Been here a couple times in the past. Usually after Ranch 99, Yum buffet or other. They got double scoops each (listed in the photos). They liked it as usual. I just sampled theirs as I was full from dinner. Nice workers. Easy spot to get that craving handled.“
“I've been to this store twice and both times helped by Kendra! She is so kind and greets you with a gorgeous smile. I went in yesterday with my daughter to celebrate, and Kendra brightened my day even more! Clean facility and delicious ice-cream!“
“I like coming here. It's better than the one I used to work at. Very neat and nice cakes. The sundaes I ordered the past two times were made well. Even though it's expensive, don't come here expecting cheap dollar scoop ice cream. It really is expensive and 1 or 2 items will already cost you near or more 10 bucks. Whatever the case, the sundae left me satisfied and happy.“