KFC in Sacramento

“Nice people that work at this location. We had some of the VERY BEST chicken tonight!!! We also tried the new Nashville chicken, and loved that too! Highly recommend trying it if you enjoy SPICY… we will definitely be making this a weekly stop for us.“

“I had a great experience with KFC's customer service. The staff was friendly, welcoming, and handled my order quickly and accurately. They were patient, answered my questions with a smile, and made sure everything was correct before I left. The restaurant was clean, and the overall service made my visit enjoyable. Excellent customer service—I look forward to coming back!“

“Yesterday I stopped by the KFC at 3551 Bradshaw Rd and bought 16 pieces, but they forgot to add a small fries to my order. I called the store today and Antonio's assistant manager answered. He told me to come to the store and he would replace it. When I got to the store, he replaced it and gave me a chocolate cake. I really liked Antonio's service.“

“I recently visited this store, and might I say one person stood out the most. I was waiting in the front to order food and I believe their assistant manager, his name was Gustavo took my order. He had the best smile and customer service I’ve experienced in a long time in fast food. The food was great and came out fast I will definitely be coming back to this store.“

“Mariana and Aliyah always bring me so much joy when I come in even on my hard days I never am turning down a big box meal with honey and bbq I love all the employees and they always treat me with care everyone deserves a $30 raise much love 💞“

“😞 One of the worst KFC experiences in Sacramento. 8/25/2026 9:30pm drive thru asked what is my order , said half and half then got told to wait 25mins , after I went to the window and give my $20 payment handed to the cashier got told by this employee that they are about to close so they cannot make anything for me anymore , this makes me sad and makes me feel like going to Elk Grove location instead . So dissapointed . 10pm is the closing but employees want to go home early I think cuz around 9-9:30 pm they don’t want to cook or served any chicken anymore .

Very disappointed with the customer service at this location. The staff was not welcoming, and the overall experience was frustrating and disappointing. Customer service makes a big difference, and unfortunately, this visit left me feeling like my business was not appreciated.

I hope management takes the time to address these concerns and improve the customer experience. We deserve better service. 🍗“

“KFC delivers a consistent product that aligns well with expectations. The preparation of the chicken demonstrates a stable standard: well-seasoned coating, adequate crispness, and proper internal moisture retention. Service is generally efficient, and the menu remains straightforward. While not positioned as a premium dining option, it fulfills its role effectively. Reliability appears to be the core strength, which is often more valuable than occasional excellence.“

“Some type of app issue. It charged my card but didn't carry order to the merchant. They provided service in line of mishap. I told her if my payment doesn't clear tomorrow I will add i see funds $16.55 taken away f3om my credit card. Not sure why it not showing on their end.“

“Very clean and very fast. However, the chicken tenders were under crispy. And they ran out of straws. What? You ran out of STRAWS? Made it hard for a car ride meal, but we managed. Also super late to the game, but I’m super sad about the absence of the spicy chicken wings.ALSO OMG how prices have gone up. 3 tenders meal was $11.99. 3 tenders a la carte was $8. Lordy, $21 for all this!“

“There’s something deeply comforting about opening a KFC box after a long, exhausting day. The smell alone feels like a warm reset. It’s not just food—it’s a small moment where everything slows down. The crispy coating, the softness inside, the familiar taste—it all comes together in a way that feels reliable when nothing else is. Sometimes you don’t need perfection, just something that feels steady and familiar.“

“Had a great experience at KFC today! Monika and Anita were both very helpful, friendly, and professional. They made us feel welcome and provided excellent customer service with a smile. The food was fresh and delicious too. Thank you for the wonderful service!“