“it is my sincere hope that someone in corporate HQ (who probably thinks they know it all), sets sight in this location as their is a level of professional service and sincere customer response that is inherent to the employees and something that is not drawn up in some generic customer response plan.These employees, hustle, deal with heavy traffic and simply persevere through hug-customer demand when obviously understaffed. Most of this occurs when off-site are likely sleeping, and will still be for the next couple of hours. I sure hope those of you in upper management realize they are doing the work which leads to your salaries being paid.Thanks for your time.Respectfully,M. Klingler“
“I mobile ordered and simply picked up my coffee.I usually get a Blonde Vanilla Latte. ALWAYS delicious. Very consistent. Staff is hard working and never behind. They seem to work well together and have a good time also. It's nice to see employees getting along...and smiling as they greetcustomers. Not easy being happy thru an 8 hour shift...I live in San Bruno but work brings me to Menlo Park...I could go to the San Bruno location, but to be honest, I do prefer THIS location because of the staff.☺️??“
“This Starbucks is located in the lower level food court area. The Asian guy that rang me up was super friendly and courteous, and the female barista was really nice too (to another customer) I was watching as I waited for my coffee. Seems like there's a lot of regulars here. Refills are 50 cents if you purchased it here. So get your coffee, shop, and come back after.“
“Seemed understaffed with only one employee when we walked in. She was super friendly and took the time to address me by name. She was quickly overwhelmed with other customers coming in and still managed to make our drinks quickly. Bakery item shelves were empty and had the feeling that maybe they had a problem with homeless wandering in or something as the place seemed like an inner city stripped down starbucks. Still was a good experience but I wouldn't hang out there.“