McDonald's in South El Monte

“Had to pick up a late dinner before heading to LAX. Fries were fresh when we got it and they remembered to add extra sauce for my fish Filet. Wish it wasn't so expensive for just a meal. We ordered a big Mac meal and fish Filet meal reg size for both n costed us $20. Why McDonald's? You're suppose to be affordable for the middle class but now everything is so expensive. So sad.“

“**Disgusting Food & Terrible Customer Service** ONLY PUT 5 STARS SO PEOPLE CAN SEE MY REVIEW

I ordered McDonald’s for pickup last night, and when I was almost finished eating my food, I found a really nasty hair inside of it. I immediately stopped eating because I was completely disgusted and lost my appetite.

What makes this even more frustrating is that I used to work at McDonald’s myself, so I’m familiar with the proper procedures for preparing, handling, and serving food. I know the importance of following proper food-safety and hygiene procedures, which is why I’m extremely confused about how a hair ended up inside my food. It makes me seriously question what happened during the preparation and handling of my order.

The customer service afterward was just as disappointing. When I brought the issue to their attention, they didn’t seem willing to do anything about it and basically told me that I would have to wait until Monday when their supervisor comes in. I don’t understand why a customer who just found a hair in their food should have to wait days before the situation is taken seriously.

I’m extremely disappointed with this location. Finding a hair in my food is disgusting enough, but the lack of urgency and poor customer service afterward made the experience even worse. I hope the supervisor actually takes the time to address this issue, investigate what happened, and make sure proper food-safety procedures are being followed. This is not the type of experience anyone should have when paying for food.“