5.0
Superb
9 Reviews
13324 Victory Blvd, Van Nuys
“The food is always good, and the staff is super attentive and friendly. That is one of the reasons I have never felt the need to speak with management about anything. However, I’m not sure if it is this restaurant’s policy, or if it is part of a newer way of doing things, but I’ve noticed that before we pay our bill, we are asked to tell our server what we will be tipping. If we are paying by card, it seems like the tip is addressed before we actually complete the payment. I have been here enough times to notice that this seems to be something only one specific server does. I have to admit, I dread getting her as our server because I find the interaction a little uncomfortable and, honestly, somewhat rude. I’ve never experienced this with any of the other servers, which is why I’m not sure if it is an individual practice or an actual restaurant policy. Aside from this particular interaction, I would honestly give this place a 10 out of 10. My family loves it, and I do too, which is why I’ve always just let it go. I’m only mentioning it because it has happened enough times that I felt it was worth bringing up. I really hope this can be addressed because otherwise, we absolutely love coming here.”