Subway in Colorado Springs

“I specifically gave this place 5 stars because the staff member inside. She was so nice. I didn't catch her name but she was super sweet and helpful. She had my order done fast and I saw her working very hard on multiple orders at the same time all while keeping a friendly demeanor. Made my whole day. Food was amazing too!“

“Ever since Halim showed up, customer service, sandwiches and vibes have been 10/10. We appreciate how he is very respectful, communicative and attentive. Great work ethic. For the first time, this Subway wasn't out of ingredients, a nice friendly face when you walk in opposed to being told what they don't have. He is present and courteous. Much needed for this place because former manager always seemed like he was just fed up and the employees felt that.“

“I did not realize they didn't open until 9am and I walked in at 845. There was only 1 employee and he was so friendly and ready to prepare my breakfast sandwich w no complaints. I was very appreciative as I was on my way to work. At 845 he already had everything laid out and fresh. He didn't have to serve me that early but he did and he deserves recognition. Many subways are horrible. Everything tasted fresh. Give that man a raise!“

“I just have to complement this location. A couple of times that I’ve been there. I’ve received great customer service and their condiments have to be the freshest that I’ve ever seen at Subway have. They’re not sloppy when making the sandwiches and the overall experience is just great.! Keep up the good work team!! 👍🏽☺“

“I haven't eaten at Subway for many years because the quality and service were slipping. They have certainly made some improvements. I ordered a club sandwich with turkey, ham, and bacon and had them toast it and ordered the cheese I wanted and toppings I wanted rather than going with the preset menu listing. I had lunch for $10 and it was good. So good that in fact, I've eaten there several times now and plan on continuing to get lunch there. The prices are much higher than pre pandemic, but that is the new norm, and the sandwich was good. They carry Lay's brand chips for the win. Don't expect real bodega/deli sandwiches here, it's still a national chain and still run by a huge corporation which puts profits over product, but they have made some changes for the better and I will come back as long as the quality and prices remain consistent, and the staff is friendly and act like they take pride in their work and care about the product. The last time I was there, the artist, (do they still call them sandwich artists?) anyway, the artist that made my sandwich made a comment on how nice my sandwich looked when she finished adding the sweet onion dressing. She was right, it did look yummy and the fact she even noticed, showed me she cared. Not just about my sandwich, but about her job as a sandwich maker. I will go back just for that. That customer service and little extra touch made a difference in how I view Subway now and why I have been back several times even though I have many other options right in the same neighborhood.“

“tonight I ordered two subway club sandwiches, the place was spotless, I used the bathroom it was totally fine, the kid behind the counter was super nice and capable and even gave me my drink on the house! oh and the bubbles in the dr pepper was just fine. no complaints“

“Dillon deserves a medal, I can't believe management left him to work the shift alone when I came in there for my mobile order It took a while but he had amazing customer service and worked through everybody's order. Thanks again Dilon! Hopefully management schedules better in the future!“

“The GM here is amazing and so friendly she makes our sandwiches with love Everytime no matter how many subs I order that day. The crew is very polite and patient as well this is the only location I go to I'm satisfied everytime I leave!“

“I had an absolutely phenomenal experience at the Subway on 866 N. Union! The moment I walked in, I was blown away by how crystal clean, beautifully organized, and incredibly inviting the entire store was.
Alvin greeted me right away with such professionalism and warmth, asking how he could be of service. Then I was helped by ‘CD’, whose genuine smile and friendly energy made the whole visit even better. She was such a joy to talk to, so welcoming and attentive!!
This was hands down the best experience I’ve ever had at this location, and I’ve been coming here for quite a while. The customer service here truly stands out. If I’m choosing a Subway, it will always be this one!

Highly recommend!“

“You know this is a Subway shop, there is one on almost every corner!. This particular Subway shop was very clean ( including the restroom). The sandwich counter was nicely displayed of the weekly specials. The options of topping for your sandwich were full and very fresh looking. The tomatoes were noticeable red and uniformly cut and stacked, cucumbers beautifully cut uniform. The bread smelling fresh and all kinds were full and ready to go!. It was 11 am and my go to sub is meatball with extra marinara and provolone cheese toasted to perfection on a wheat sub roll, I was very happy to see the meatballs were hot and ready to go. Our second sub was Turkey and provolone cheese on again a wheat sub roll. The veggies chosen were lettuce, tomato, pickles and onions with oil, vinegar,salt and pepper. Again a perfect sandwich!. I glanced at the meat that was cut and everything looked great especially roast beef!. The cookie display was nicely full of every choice they offer. The chip display full and the soda, water cooler was completely full and inviting. The employees very friendly and nice prompting a 25% tip when I processed my payment. Thank you for a real nice lunch experience!! I totally recommend this sandwich shop“

“Not gon lie , I was greeted right away by staff that’s what really makes the experience fr & the person that really stood out not sure if he was management name must be Dallas or Charles not sure but his customer service was 10/10 top tier ! He repeated my order and even improvised when he said he was out of a certain product 😭 like dang makes me wanna be a regular at this spot ! Anyways keep up the momentum , my food was for sure 10s across the subway board !“

“Candace has and always has been a breathe ods fresh air when it comes to customer service. I wish everyone had her work ethic and friendless. I drive past several subways to come see her. Please give her a promotion as she makes my lunch break a little better“

“Good food and friendly staff, but the outside area hurts the experience. The sandwiches were made well - fresh ingredients, properly prepared, and exactly what you expect from Subway. Staff were polite, efficient, and kept things moving even during a busy time. Inside the restaurant was clean and orderly, which I appreciated.

Unfortunately, the area outside was a problem. People hanging around and trash scattered near the entrance made it feel uncomfortable coming in and out. That situation really detracts from what would otherwise be a solid location.

Overall, the food and service were good, but better attention to the outside cleanliness and loitering would greatly improve the experience here.“

“Kevin did an awesome job with my sandwich! It was absolutely delicious! I like it a little bit weird, and he nailed it! I didn't have to ask twice or overexplain what I wanted! When I asked him to load it up he didn't skimp and didn't go overboard! First time I've gotten Subway in over a year and I'm absolutely NOT disappointed!

When I asked him for his name so I could leave the review, though, he thought I was asking him to watch me eat the sandwich because it looked so good. 😆 I promise I'm not that weird Kevin!

Keep up the hard work!“

“Give Jay a raise! Train your staff appropriately. I came to pick my online order. I order frequently. Jay let us know that the staff before him did not do proper turn over and messed up their shift. He appeared to be training 2 people. Someone gave my online order to someone else but they brought them back.... Jay and maybe a girl in the back was the only one keeping this place together. This environment that I walked into was the kind that good staff walk out of because they are hard workers but that means they have to pick up the slack. This location always appears to have a struggle, but today was much harder.“

“Michael deserves a raise! He was working lunch rush by himself and was on top of it! Baking bread as well!! Although he was definitely under stress, he remained pleasant, friendly and focused. It is so rare for an employee in fast food to be able to handle the rush. Give him some appreciation!!“

“I gave it all 5 stars for a measurement between subway locations. This place was clean quick and delicious. Time and again I find subways that are dirty, dimly lit and lacking in customer service. The fountain sodas were crisp and delicious as well, where as in other cases, watered down lacking flavor and just gross. Two thumbs up and five stars for this location!“

“My husband and I stopped in Subway after my daughter’s football game. We were tired but hungry. When we walked in, at 8:00pm, we were greeted by two young men, both named Nick. One Nick immediately walked over and started helping us. 3 subs and 1 salad. This was by far the best experience we’ve had at this Subway in the 6 years we’ve lived here. He was attentive, carried on a small side conversation with us, and was very accommodating. Thank you to both Nicks for providing great service in a timely matter.“

“My wife and I never have a disappointing experience when coming to this location which for being subway is impressive! This latest visit Tanner(bread) and Tia went above and beyond with their service! they truly was a genuine breath of fresh air and we definitely recommend everyone to this location!“

“This location is absolutely amazing! The crew is always so friendly, funny, and welcoming to my family and me, even when there’s a big group of us. They get our order out so quickly, even when there’s only one person working. The store is always super clean, organized, and well taken care of.
The manager, Elizabeth, really seems to care about her staff and her customers. Her team is absolutely amazing! There’s usually an older gentleman working with her during the day, and they make a great team. Whenever we come in at night, Teeana and Taylor are always working, and they’re both wonderful!
This is easily our favorite location in the area. The staff, service, cleanliness, and overall atmosphere are all 10/10. I highly recommend this location over all the others! ❤“

“We had a wonderful experience at Subway today. The employee behind the counter was incredibly friendly, patient, and welcoming. He took the time to help me and my two young daughters one at a time without making us feel rushed, which I really appreciated. The atmosphere was warm and inviting, and his positive attitude made our visit enjoyable. He also recommended the Moana collectible cups, and we ended up getting all three. They are great-quality plastic cups, and my daughters absolutely love them. Excellent customer service and a great experience overall!“