3.6
Good
108 Reviews
13792 Colorado Boulevard, Thornton
Customers’ favorites
- Stop in Today and Customize a Rebel Energy Drink with Endless Flavors and Toppings
- Hazelnut Truffle Mocha w Soft Top Caramel Drizzle
- Strawberry Lavender Frost
- Chocolate Crunch Freeze
“I had one of those moments today that completely restores your faith in people and customer service. I placed a pickup order through the drive-thru and, when I pulled up, realized I had accidentally ordered from the wrong Dutch Bros location. I mentioned it at the window, fully expecting to have to cancel, reorder, or pull off to the side since I was already running late for work. Instead, the young man at the window smiled and said, “No worries, we’ll just make the drinks anyway.” I had ordered three drinks, and he made all of them without hesitation and without charging me again, saying I had already paid. No stress. No awkwardness. Just genuine kindness. It honestly made my entire day. I was in a rush, a little flustered, and that simple act of grace meant more than he probably realizes. I work in the service industry myself, so I know what true hospitality looks like, and this was it. This is exactly the kind of service I try to teach my own team: meet people with understanding, flexibility, and a good heart. I don’t know his name, but he was working the window just a few minutes ago today, and I truly hope this review gets back to him. The world needs more moments like that, more people who go out of their way to create unforgettable hospitality. Thank you, Dutch Bros, for hiring people like him. You made a loyal customer feel genuinely cared for today”