Customers` Favorites
Customers` Favorites
“The new management at this Dunkin’ has definitely turned some heads! I’ve been coming here for about two years, and in the past, I’ve dealt with so many problems—bad attitudes, issues with orders, and even inconsistent opening times. But lately, things feel different! For the past week, my wife and I have been stopping here every morning before work, and the improvement is clear. The biggest plus? It’s actually open on time! That was never a guarantee before, but now, it’s a reliable stop to start the day. This morning, we were greeted by a friendly and welcoming man who even made conversation about the weather while we waited for my wife to locate her card. It was such a nice change from the usual experience—and definitely better than having the window slammed in our faces! It’s refreshing to see the effort being put in, and I hope this positive change continues. Thank you for some hope Robert! Keep it up!“
Customers` Favorites
“Tried the frozen Mac n cheese and it was absolutely delish! My son who is very picky had three helpings. Probably the best we’ve had. We miss the seafood newburg. We were told it was not a good seller. It is a must try if they put it out again. You don’t know what you are missing. The flavors are unbelievable!“
Customers` Favorites
“I went to Waterbury, CT to try Brooklyn Baking Company for the first time. They have some delicious glazed donuts and cornbread! I am looking forward to try their other desserts.“
Customers` Favorites
“Been coming here since they opened and Carlos and Mel have created such a special place. They are always smiling, happy, and welcoming. They put their all into their store and go out of their way to get to know you. They remember your order, and treat everyone like family. My 8 year old loves this place as well and even though she doesn’t drink the teas or the protein shakes, Carlos makes her a special water that she loves. The whole family is amazing. 10/10 recommend. Love them.“
Customers` Favorites
“We love Harvest Bakery so much. They are so welcoming and sweet to our kids whenever we bring them in and their baked goods are incredible. Just make sure that if you like traditional Boston Cream donuts, you order the custard donut! Thanks Harvest!“
Customers` Favorites
“Mary and Alby great staff! They go above and beyond every time! Excellent service! My son is in love with the ham and cheese roll ups and without fail they always make them unlike the other location headed towards Goshen! Love South Main Dunkin they have the dream team. You get Mary and Alby during the day and then you get Amber and Luis at night! Love them guys!“
Customers` Favorites
“I can’t say enough great things about this location. Every member of the staff is phenomenal, they always have a positive attitude even when slammed with customers. I work right across the street so coming here is extremely convenient but even if it wasn’t I would take the extra drive to come to this location“
Customers` Favorites
“Thursday, May 14th was my first time at this location.
I was very impressed with how large and immaculate the dining area is.
There are more than enough parking spots available and a very spacious, convenient drive-thru.
My latte was made perfectly and EVERY staff member smiled and acknowledged me,
EVERY SINGLE ONE!
That's extremely rare in this day and age. You're lucky if you get ONE person in retail or restaurant to smile OR acknowledge you.
I wish I lived in Waterbury so I could go to this Dunkin more often.
I look forward to returning to this Dunkin' the next time I come to Waterbury for a doctor's visit.
Sincerely,
Gina F.
Wallingford“
Customers` Favorites
“Mary and Alby great staff! They go above and beyond every time! Excellent service! My son is in love with the ham and cheese roll ups and without fail they always make them unlike the other location headed towards Goshen! Love South Main Dunkin they have the dream team. You get Mary and Alby during the day and then you get Amber and Luis at night! Love them guys!“
Customers` Favorites
“Great service! They were fast and got my order right!!“
Customers` Favorites
“This is the only DD when i can get my coffee.
I have a DD about 2mns from my house but i rather drive all the way to exit 25 (i am by Naugatuck Valley Community College) to get it from this place. I work in Meriden and used to buy it over there however idk what happened 😐 that they started to make my coffee nasty. Mess up on my oders all the time. Asked for hazelnut shot and would give me a coffee tasting like pumkin spice 😫. Tried an other DD in Meriden and they never ever put sugar in the coffee even though i always ask for 6 sugars. Out of like 20times i went there ild say 2 maybe 3 times they put sugar 🙄🙄🤦🏻♀️ so i tried this location on Kukas ln and hasn't failed me yet. They're quick, polite and make my coffee perfect 👌🏼 🥰. Keep up the good work 💪🏼“
Customers` Favorites
“The Best Coffee On Earth 🌎😋“
Customers` Favorites
“I love going to this dunkin donut the girls that work there make you feel welcome and very professional and they always have everything that you want to order and the sevice is very fast I love going here cause is a place we're I could come and relax and have my coffee in peace and read my newspaper.“
Customers` Favorites
“There are 2 dunkins closer to my home and I go to this one whenever I'm getting dunkin because their service is always great, friendly and fast and they always make my drinks perfectly! (Even if I order them a little weird) Also the food is always hot and crispy. Can not say enough good things about this dunkin!“
Customers` Favorites
“Love it here! The workers are awesome!“
Customers` Favorites
“Great service. Only one near me that does blueberry and apple filled crumb topping.“
Customers` Favorites
“best everything and great service“
Customers` Favorites
“The bathroom was clean that's what I look for ...friendly people, great family reunion ����“
Customers` Favorites
“I tried the Oreo Matcha beverage this morning and it could definitely use more flavor. Instead of 2 shots of vanilla, 2 matcha, whole milk, marshmallow cold foam and Oreo cookie crumbles. Overall, it was super watered down and did not really taste the Oreo. Next time I will add extra vanilla, matcha powder, and cookie crumbles.“
Customers` Favorites
“good place.“
Customers` Favorites
“I just got a coffee today here, order #6777. I had the most beautiful angel answer the prompter to ask for my order. Kim blew my mind with her gentleness towards me. She’s also super kind and beautiful. Yall are lucky to have her. And I’ll def stop by more at this location.“
Customers` Favorites
“Was visiting here Friday morning relaxing in the chairs with my coffee when I unexpectedly had a very intense seizure. The staff jumped into action & took care of me until paramedics arrived. I felt embarrassed to return because I'd caused a scene, but when I came back and apologized the staff here warmly welcomed me back and were so kind to me that it nearly brought me to tears. These are amazing, wonderful, beautiful people, and EXACTLY the type of employees that every business should pray for. This is my new spot for as long as I live in Connecticut and I would literally go out of my way if I were you to go to this Dunkin (especially if you plan to have a medical emergency bc these ladies are cool af under pressure lol). The girls do everything they can to accommodate you and make sure that you're satisfied with your order and they do it in such a genuinely kind way that it starts your day off beautifully. Thank you ladies, you have my love and my gratitude.“
Customers` Favorites
“The bathroom was clean that's what I look for ...friendly people, great family reunion ����“
Customers` Favorites
“Love this early morning crew! Kyle and Shannon know my drink when I pull up to order, and it's never screwed up. Any other time of day it's always made wrong. Too little ice, extra milk. Sugar cakes to the bottom. I may sound picky but it's not that hard and we all deserve to have our coffee made the way we like.
I always ask to melt the sugar and every other place gives me attitude but not these guys!! and they are always so kind to me at the window. Please give tips when you can it's what they live off of!“
Customers` Favorites
“Very nice, very clean! I love going to Watertown and I always stop at that dunkin donuts!“
Customers` Favorites
“Their service is incredible I strongly recommend them!“
“Ran into a really nice girl working Friday , October 30,20 . @ alittle before 2 pm . She had great customer service I wanted her to get the recognition she deserves ! Thank you this is probably the best Dunkin location. On top of that the place is always clean . Keep it up ninoshka ! You are doing an awesome job !“
Customers` Favorites
“I absolutely love this Dunkin. I go here most mornings on my way to work. The morning crew (especially the women) that are there on the week days are so personable and so sweet every day. Even though it's early in the am they give 100% to every order they take. It really makes my morning to see them. I will continue to go here to get my Dunkin. This is the best Dunkin Donuts in Southington (and there are quite a few)!“
Customers` Favorites
“Shout out to Liam, working the window today (5-24-26).
His greeting was super friendly and clever, giving us a nice laugh and made us feel happy we stopped at this Dunkin. Too often at many Dunkins the greetings are harsh and unfriendly, so Liam was an excellent example of someone who enjoys bringing joy to the customers and being friendly and kind. That makes a huge difference to the customer experience! Thank you Liam!!“
Customers` Favorites
“I love this Dunkin Donuts. I havent had a bad order yet. But mostly the order taker in the morning (older woman I am so sorry I dont know your name). But her catch phrase is “enjoy your day”. Besides the great service she is the reason i stop here as opposed to the 5 other dunkins on the way and around my job! And check out the picture… its little touches like that. That turn this from a run of the mill fast food spot to a fine breakfast establishment.“
Customers` Favorites
“This is a GREAT DD store!!! The MORNING Staff is Incredible!!! I go every day from work and they never disappoint me!!! I appreciate my morning crew and want to say THANK YOU for helping to make the work day go by!!! Specially my Boo!!! Thank you Morning Crew you guys Rock!!!!“
Customers` Favorites
“Service at this location (Farmington) was professional and friendly“
Customers` Favorites
“I would like to take this moment to give a special shout out to Andrew aka “Drew” , Eli, Ray, and Cameron . These guys treat you like family! Great costumer service and very attentive to how you’d like your coffee or any other beverage to be served . Always cracking a smile and very respectful . Drew , thank you for your positive energy and show great team work with your colleagues which I’ve personally witnessed . Guys , please visit this store . You will not regret the service that they provide . Drew for shift manager !“
Customers` Favorites
“Great service. Only one near me that does blueberry and apple filled crumb topping.“
Customers` Favorites
“I go every day @ 5 am. They staff is always nice, even when being overwhelmed by the typical CT Karen's that would complain even it was delivered to them in the bed. The AM crew, hustle, usually with just 2. Sometimes mistakes happen. That's life. My problem is with the behavior of the other customers. If you think being a huge Karen to them is going to make them treat you like Queen Elizabeth, you either don't live in 2025-26, have possess the reasoning traits of a 13 yr, or are just a KAREN.“
Customers` Favorites
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“Best Dunkin’ coffee in the area!“