“The sandwiches were good and I was able to use my coupons. Had 4 1/2 sandwiches which included 4 meals for$43.00. Unfortunately, they were out of cucumber and the lettuce was starting to get a little brownish but it was still delicious. There wasn't a long wait at all and the staff was friendly. We always love our subway sammies.“
“I would love to leave a review, For Zay for being a chill and awesome crew member very fun to talk to after a long day of work, Brendan was a awesome employee 4/1/23 10:42AM I walked in was greeted with the best customer service always a enjoyable place to visit in mandarin/san jose area.“
“When I came in Stephanie was in here alone .. with a line about 5 ppl … when I say a beast !!!! Literally knocking her line done like it wasn’t nothing.. I have also came in numerous of times and she is also on point!!! And definitely needs a raise !!!!“
“The amount of bad experiences I've had at this specific location is absurd but today was totally different all because of Tessa!! She immediately greeted us when we walked in the door, was kind and talkative and truly has a "customer first" mindset. I hope she's working every time we go!“
“I didn't eat here on this day but when a typical Florida thundershower hit suddenly and I was caught in it on foot, the 2 very nice employees let me wait it out inside. I also saw the young man employed there escort an older lady out to her car with an umbrella. You don't see that level of customer service much these days. This Subway has model employees.“
“I had the pleasure of being served by a wonderful young lady today, and I couldn't be more impressed. From her warm greeting to the meticulous preparation of my sandwich, she demonstrated exceptional customer service. Her genuine kindness, attention to detail, and enthusiasm for her work made my experience truly delightful. Kudos to her for making my lunch memorable.“
“My hubby and I went in around 9am on 4/15/2023. Had some coupons in mail so we decided to try. Was greeted before and after. Place was clean. Nice gentlemen there and a nice lady help us. The lady was very helpful with suggesting on my husband's sandwhich. They do use sub coupons. They do have a breakfast menu near bottom right on there menus. Bought a 6 inch wheat bread with 2 eggs and veggies toasted. Now the eggs might not be for everyone but for me it hit the spot. Husband got a steak, egg and cheese with veggies on wheat bread toasted. Deliciously made & satisfied. Now the tea though could of been better, it tasted a bit off.They have a men's & women's 1 stall each restrooms in back.“
“I like this subway they always have my food ready on time when I order online and always nice to me. Only things I don’t like is how many ingredients they put on the sandwiches and they don’t accept any of the coupons. I hope they will not be as stingy and learn to give deals like other subways.“
“I don't even know how to begin to describe you guys you're totally totally incredible your kindness Your Atmosphere to welcome everyone that has walked through that door you are so amazing thank you so much for your kindness respect and to know that you appreciate our business thank you so much koodles you thank you so much and have a blessed blessed service“
“Today I taught my kids a lesson on good customer service and how a business should treat their customers... We went to my favorite Subway on Normandy Blvd and Lenox Ave ....we were treated with respect even Drake said he felt appreciated here. The bathrooms were available for customers and the ladies in there were great the boys got their sandwich with no problem and no accusations or prejudice evaluations. Thank you subway my boys left relieved, full and happy. After being treated so badly at Subway facility on Wilson and Lane it was great to show my kids what real customer service is likeKid-friendliness: The workers in this facility were so patient with my kids listening to what they wanted and encouraging them while I was teaching them about transactions and how to pay with a meal with a card also teaching them about tips. They treated my children like customers and showed them what real customer service is no matter your age after them being treated so badly at the Subway on Wilson and Lane my boys left Subway at Normandy and Lenox relieved,happy and with a positive outlook on basic respect customers deserve.Thank you so much“
“Wow! Was not expecting this location to look like this! Big beautiful BRAND NEW store! Check it out for sure! They have a drive-thru too!Vegetarian options: Many veggies!Wheelchair accessibility: Many seating options and there’s a drive thru!!Dietary restrictions: You pick everything you’d like!“
“This Subway restaurant is under new management and doing a great job. The staff greetings make you feel welcome from the time you step inside. The restaurant is clean and smells goodThe food is fresh with sanitation procedures followed. Nice.“
“Food is good. Some of the staff leave much to be desired. One worker especially acts like everything is an imposition, I.e xtra mayo or adding points to your card. If I wasn't with my 80 yo mother who wanted a sub I would have walked out after the second huff from this employee.“
“I place an online order for pickup an #18Ultimate B.M.T. Combo and upon picking up my meal, I noticed the store looked amazingly clean inside and the employees inside were very pleasant. I picked up my meal wish them a great night and went home…. Once I bit into my sandwich the crunch the flavor everything was just right as if I was standing instructing then on how I like my sandwich…. Thank you Ladies - your collective work in the appearance/Atmosphere of the store, the representation of yourselves and the quality of the product - I don’t know which one to thank more so I’m thanking you both!!“
“This was absolutely the best made sub I've ever gotten from subway at any location. Shout out to the girl who opened on 11/18/2023. She was friendly, passionate, and absolutely an amazing sandwich artist. She was able to read me amd portioned every ingredient absolutely perfect. Highly recommend this location to everyone. Best taste and service I've ever gotten. She deserves a raise.“
“So my wonderful son had a great experience at this Monument location as he was determined to get my subway after the awful last subway place kept my sandwich when they couldn't take a $20 cash payment. It was fresh and tasty and no employee attitudes except helpful!Vegetarian options: Plant based choices“
“I love this store it's always clean the one black lady always get me in and out she always makes it right I don't like to much sauce she does the perfect amount she's my favourite I always ask about her wen she not there but it's not the same service with the other workers but thank God for “
“I gave it a 5 ⭐ because this subway is the one I love going to but, on the outher hand there is always that one employee and I'm understanding of that. The lil girl that works night shift needs to be at school because she definitely don't want to be there at work. I went in last night to get dinner for me and she tells me that subway is closed because she blacked her eye. Little girl go find you a desk job baby.“
“Honestly one of the best Subways I’ve been to since moving to Florida, and definitely the best in Jacksonville. The store was incredibly clean, and even though they were busy and only had one employee he was incredibly efficient and friendly, and these were easily the most well-made sandwiches I’ve had. We will be back often.“
“Today is April 19, 2023 and I just wanted to say that the two young men that are working the shift right now are absolutely great customer service their sandwiches cleanliness I just wanted to apply the two young men that have served me for the last two days and I have decided to make this place a place that I come to eat Subway from now on out❤️?Great service to the 2 young men working fright now !04/19/23 at 7;32pm ?“
“I really like this Subway ,they are clean,friendly and takes the coupons I receive by mail. I live off 103rd St. In the Westside and have one 5 minutes away from me but they are not friendly and do not take coupons. I will travel to the this oneParking: They have parking but shared with a gas station“
“I live right next to this store and the manager I met was Super Kind and Humorous as well as THE FOOD was amazing! I hadn’t been to Subway in three years. I actually want to work here!!! lol I’m going to see if they have any positions available tomorrow lol ?? “
“They serve a great vegetables sub sandwichGood management. Clean floors a must. You can get mostly any kind of subs for you and the kids. Or work buddies it's is worth the money. I also has handicap parking spot. For anyone needing it. Again you can't go wrong with the prices.“
“I apologize for not remembering the employee who took care of us. You were excellent. Fast, efficient, and very courteous. Food was prepared exactly how we wanted. My husband and I appreciate you.To the owner, this gentleman is a gem. Hope you're taking care of him as he does your customers and store. While being by himself, he still managed to have a great attitude and to keep the store clean. Thank you.We were in your establishment Sunday 12/18/2022 around 130 pm. Please go according to your schedule/payroll hours and give the accolades that employee deserves.Vegetarian options: It's a Subway you don't have to get meat“
“Love this Subway. It is always so clean. The young man, SHELDON, that works there IS the BEST. He is always so polite and friendly (even when he is slammed with lots of customers). He does a great job everytime I come in and he is working. He deserves a raise and promotion. Definitely a hard worker.“
“Jamari did an excellent job in light of his ONE coworker being taken in an ambulance and a lobby FULL of customers. Not to mention the online orders. This man deserves a raise and a medal. As a veteran food service manager, I applaud him on his determination, kindness, and quality. MUCH DESERVED.“
“I come in there often they have a new person I believe her name is Mariah she is so nice quick to take my order yes Ma'am super sweet manners always willing to accommodate she asked me if I would like to try a sidekick she was so sweet I could not pass the offer up i will return and this young lady made my day and psa the foot long cookie is amazing and Ms mariah served it with a fork and napkins“
“I was totally not pumped about putting Subway in my gps to find that the closest location to me was inside an Orthopedics office, BUT WAS IT WORTH getting over the funkiness of my brain’s finickiness of what I want to do and don’t want to do. SUPER clean(even down to the food bar they pull from to make your sandwich; Everything was fresh (no stale bread, super gooey cookies and even my tomatoes were pretty. My favorite was the smile on the gentleman’s face that started my sandwich and his willingness to just make sure I left a happy customer. Thank you!“
“I’m a truck driver and I go to this circle K often Nicole happened to be working that Saturday. I was with my wife and I wanted her to see where I ate when I was on the route Nicole was the best with hospitality and I can’t wait to go and eat at this subway again all of the women that work there have always been good to me but it’s just nice to show my wife what us truckers eat and the wonderful people we meet thank you Nicole“
“Ms.Lauren @this location is a breath of fresh air. Unfortunately in these times we are living, people are selfish and no longer "love thy neighbors " ?is almost has become the norm to get get little to no customer service and no attention to detail, having the wrong attitudes.I ordered from this store thru grubhub and had some problems and without a second thought. Lauren apologized and offered immediate correction and went above and beyond. Definitely should be a valuable employee.Thank for a great experience.I ordered today again and she remembered my name and made sure my grubhub order was perfect Thank you“
“Its safe to say every Subway is different.Of course they sell the same sandwiches and the service that goes into the sandwiches but the real element is the people.I'm at five stars for this Subway location. Very quality product, not just slapped together and this small place just/does run well. Definitely a recommend. ?“
“Slow service due to new employee as well as no acknowledgement to any of the customers as they were waiting in line. Apparently on this day the DM or owner of this franchise showed up unannounced and let the staff know that they were not up to par.“
“Out of all the subways we have been to over the years... This location had outstanding customer service! I myself have been in customer service my whole life! These folks take the cake! Keep up the amazing energy and great customer service!“
“I just want to tell the young lady thank you!!!! I wished I had gotten her name but she was the only worker in the store. We came in with about 20 young football players and about 8 adults. She stood in the paint. Her attitude was absolutely professional even when the people was coming in for online orders that she had not made yet. She didn’t get mad she didn’t get an attitude she just apologized and told them she would get to it as soon as she could and smiled. Yes, I tipped her good because she could have had a nasty attitude but she didn’t. Thank you again for your hospitality and patience.“
“The guy in the cowboy hat (my boyfriend and putting that respectfully aside and rating him as an employee and as if i was a complete stranger) does a wonderful job at being patient with each customer. He makes you feel like you known him as a friend even though he is a stranger. Hope he gets a raise one day ❤️“
“My daughter and I went to Subway today for dinner and the service from Jean was absolutely amazing he was there all by himself and still delivered amazing service! He had three customers in front of us and two behind us even while handling two of the three customers ahead of us he managed to take the time to apologize for the wait and acknowledge there were others in the store! I didn’t get what I wanted because there was no prep work done by the previous shift’s crew. The sandwich I did get was still great!“
“Such great customer service and so clean! We ordered ahead and then wanted something else when we arrived. The manager was happy to recommend a drink and the 3 for $2.49 cookies without being pushy. The tuna sandwiches and veggies were fresh and the bread perfectly made.“
“On any typical day coming in this establishment has been a headache and a nuisance sometimes when you trying to just get a simple sandwich inappropriate time frame.. But today that all changed, Ms Regina, with the praise the welcoming and their polite demeanor set the tone soon as I walk through the door all the way to cashing out at the end. The team she had with her did a great job, and I was in and out of there as how it always should be.. most of the subways in the area only staff with one maybe two people. This location always has three people but it's the slowest one in Jacksonville's... But today show it can be done and I appreciate the urgency and the teamwork they put in to get us in and out on a beautiful day.. Thank you Mrs Regina You help remind me why I will come back to eat here .“
“Ordered online. 2 footlongs, and a churro. Went to pick up, and it was just 2 footlongs. They forgot the churro. Luckily I checked before leaving. Employee said he forgot his glasses. Something we don't want to hear is that a cook forgot their glasses. ?. Luckily food came out alright. While we were waiting in the store, some of the signs in the store were not mounted properly. The decor needed to be cleaned. I havebt been in a subway in over 7 years. But it doesn't seem like they got better.“
“Stopped in for a turkey Italian sub and was disappointed since this store does it differently than any subway I go to anywhere. But Wonyetta had great customer service and did her best to make my experience here a good one, she needs a raise. But there should still be Italian dressing for this sub or salad. There was another employee there but wasn't really helping but arguing with a Walmart employee in front of customers so there was a lil wait but it was worth it.“
“I have no complaints about the staff or the food at this Subway. Everyone is very nice and they seem to like to connect with the customer. Every time I go there, the staff is engaging with the customer at the appropriate time during the order. Everyone there are very pleasant and attentive.Vegetarian options: The have a lot of veggies and veggie patties.“
“the staff is awesome, best subway ever. i ordered online and asked for extra chipotle, most subways don’t do anything different when i order online like this. i’m so glad i just moved down the street and they loaded me up on chipotle sauce. i love them.“
“I have never felt like I needed to comment about any subway nationwide until I left this one.These women have a system with 3 operators upfront that's nearly flawless! I have no clue who, if anyone at all was in the back! But these ladies deserve more than Subway's respect!Quality Sandwich, beautifully made and customized to my liking. I was the 9th customer in a matter of probably 15-20 minutes (wait). Which is very fast for any truck stop subway!I'm sure they have their flaws, but I'm definitely impressed with their attitude and effectiveness!“
“I had an excellent visit here. The best I've ever had at a Subway I think.2pm, Thurs Aug 31.There were 5! staff members working together like a well rehearsed team.1 was getting the bread and meat,Next was; cheese & rotating subs in and out of the 2 ovens.Next was; veggiesNext; Sauce and quality checkFinally the register (and up-seller).Not a single person was standing still.There were about 12 customers in line when I walked in, but I was only in line for less than 3 minutes. -No joke.- 3 minutes. From walking in, to sub in my hand.Everyone (staff) was pleasant, the store clean, and the food good.I'm very impressed. All subways could learn from this group of individuals here today! (I think even NASCAR pit-crews would be impressed heh)“
“Been dining at this location on and off for a couple of months and have gotten consistently great service and EXCELLENT sandwiches from all of the staff working here.I wonder about the metal covering that blocks view of the meats. It would be nice if the company included some kind of posted signage that explains why it was installed. *However,* the quality of the meats does not seem to have changed for the worse, and I guess if it helps to preserve the freshness of the product for longer, so the company doesn't have to throw out as much, I could be okay with that.I'm all for anything that helps reduce food waste.In any case, I'm satisfied.“
“Every time I go to this location on Timaquana Road I have the best service. I’m not sure if the guy that works. There is the manager, but I believe so and he is amazing.( black guy with the the beard) Honestly, because of him, and how friendly he is in the service he provides he makes me want to come back every day. Thank you sir, Your smile and hospitality Is wonderful!!!!“