Firehouse Subs in Jacksonville

“This was my first time going to this location. The first thing I noticed was how spacious it was. They had more than enough seating. The cashier was very helpful and the sandwich maker was polite. The food came out quickly and had no issues. Will definitely be going back again!“

“Absolutely the best experience ever at a Firehouse Subs location today. Went in with the 2 for $20 combo in mind. Kelly, the manager, said it was an online purchase only. No worries though. She takes my phone and firehouse app, goes through and places our order for us. I pay with my credit card in the app. The order spits out and she is standing at the counter when my order prints out. 5-7mins later we are waiting in the restaurant ! Kelly and her staff were absolutely amazing. Would recommend this location 10/10“

“The food, service, quality is excellent the several times I’ve stopped off here on the way to Freshfield Farms. The gentlemen saw my hands were full with my kids so they put everything in a box to make things easier on me. Small gestures like that really make a business great, and I appreciate it. Few places left that are courteous and consistent. Thank you.“

“I like ordering at kiosks. I can be much quicker that way. Attendant was very attentive and noticed I grabbed too small a cup. Appreciated it more when I didn't have to get up for a refill. And of course the food came out promptly and tasted perfect.“

“Whoever made my sandwich this morning knocked it out of the park. One of, if not the, best firehouse subs I’ve ever had. Ordered delivery from Kingsley a couple weeks ago and it absolutely sucked, will exclusively use Oakleaf going forward because it was that good. Thank you to whoever made my New York steamer today around 11:20! I tried to call so I could tell you this but I know yall are busy with the lunch rush so please just know I appreciate you and you’re awesome!!“

“Anthony and his crew are awesome. I've never experienced a problem at this location. The staff are always professional, the location is neat and clean, and it seems they really care about their customers. In addition, it seems the staff has a number of repeat customers that will utilize this location above others, I sure do. Please let Anthony know his efforts are not in vain.“

“This location of Firehouse Subs is my favorite! (NAS on Roosevelt). The crew is always welcoming, happy, and our orders are always perfect! I also trust the cleanliness. I love that there is a gluten free bread option for my mom!

The Southside Jacksonville location could take notes.“

“Today was beautiful as i watched two first responders purchase a woman a much needed meal and drink and even a dessert and it made me so happy to see such kindness that is so rare these days .Firehouse subs and the selections they have are a great option for a tasty as well as filling meal with multiple chip options and a variety of choices for mix your own drink from the Cocacola brand as well as sweet and unsweet tea made fresh daily. In addition the fudge brownie was fantastic fudge deliciousness today. The umyounf ladies and gentlemen who work here are so nice and ready to make your taste buds jump for joy.“

“This is my favorite firehouse subs location. Not the most accessible parking lot, but the food, service, and atmosphere more than make up for it. The wait is never too long, the workers are always very friendly and seem to be in good spirits, and the food it as good as it can get for firehouse subs.Thanks firehouse crew!“

“I came into the restaurant at 6:30pm on Monday June 16th and was greeted by a young lady name Jalasha. She was super kind and respectful and made me a delicious Hero sub. The service was fast restaurant was clean & the food was top- notch. Shoutout to Jalasha!“

“Firehouse Subs offers a cool spot to grab a hearty sandwich. The subs are packed with tasty meats and cheeses, and they steam them to really bring out the flavors. The place has a firefighter theme, which adds a fun touch, and they even support local fire departments, which is pretty cool. Good food! Great value!

Parking: The church next door provides free parking.“

“Would be a 5/5 because firehouse has the best subs EVER and I will die on this hill. HOWEVER this is my hometown location and just came back and disappointed in the bathroom, looks like it hasn’t been cleaned it days, black lines in the toilet and not a single piece of toilet paper.“

“The manager came to our rescue when my Firehouse Subs App froze when I was placing the order and using the Fieldgoals for Firehouse BOGO deal. He took the order from my app, entered it manually and honored the promotion. Great subs and even greater customer service. Thank you.“

“If I could leave 10 stars, that is what I would give to this establishment! They went above and beyond what any restaurant I have been to in a long time. I have a severe (epi pen) gluten allergy due to Celiac. Eating out is an extremely hard and often disappointing endeavor. I took the risk and off chance, after hearing Firehouse had a gluten free roll. Immediately I was greeted by the gracious, friendly and helpful staff. I explained my situation. Within seconds, it was spread across the staff and I was treated to the most amazing care. They insured that not only would my food be prepared with safety and attention to gluten-free, but presented to me personally. In these days, with customer service taking a backseat to rudeness and profit, I take a bow and tip my hat in respect to the Firehouse Sub staff at Baptist Medical Center Downtown. You deserve kudos from all you serve. Thank you.
Stephanie“

“We had an overall good experience here. There was a slightly long wait for the food, but nothing crazy. The sandwiches were delicious, but the pickle that came with my husband's sandwich was discolored and soggy, and the fries were under salted. I was going to give three stars, but my husband was so happy with his sandwich, I am giving it four. This location was also fairly clean.“

“Frank and his team are amazing! My daughter and I have been to 2 other close by locations and it’s just not the same. It’s the little things that separate great service. Frank & team always make the food correctly for my picky eater, remember us when we come & welcome us in.“

“My experience was great here. Right when I entered I was greeted with a loud welcome to firehouse. The customer service was great and the food was good too. Tyler and Kyle helped me pick out my subs since this was my first time being here. They were very nice and respectful. Definitely well raised boys. My food came quick and hot aswell! Would definitely recommend this place!“

“Our orders are usually carry out through the app, so I don’t have an opinion re atmosphere. Service is quick and on point. Our food has been fresh and hot. The mac’n cheese was not impressive but the soups are good. We’ve tried most of the sandwiches and they’re good when the meat is not rolled up down middle of bread. That’s only happened once so far and won’t keep us away. My fave is the Italian. My husband really likes their French fries and chili. Thankful store is near the house!“

“The manager Nathan took care of me and my sons when the app was not working properly. They did not receive my order on their computer even though I had the receipt of it on my phone. He quickly had his staff make the sandwiches and had us on our way. Thanks Nathan“

“Great subs, but overpriced imo. If I didn't have a coupon I probably wouldn't have came here. Service was slow & there was a verbal outburst / confrontation between employees with a store full of people. Decided to take my food to go. Likely won't be back. May be best to order online.“

“It took 10 minutes to get my sub. Glad the manager was just staring at his employees and wouldn’t get his own hands dirty. Terrible leadership. I felt so bad for those employees giving their blood, sweat, and tears for the customer while the manager was “too good” to help them take care of the customers.

Food was very good and the team working was very friendly. You could tell they were struggling to keep up. Too bad they don’t teach servant leadership at this restaurant.“