Firehouse Subs in Jacksonville

“Food was hot and fresh! But our favorite was the friendliness of the staff. The two young men who served us were very accommodating- they assisted us and made sure our meals were correct.
The new fries were crispy and delicious!
Sitting area was clean and parking for evening was easy.“

“This was my first time going to this location. The first thing I noticed was how spacious it was. They had more than enough seating. The cashier was very helpful and the sandwich maker was polite. The food came out quickly and had no issues. Will definitely be going back again!“

“Three guys at the front made my night. Other Firehouse up the road had to refund my order due to theft and out of sauce...made it a big deal. I walk in the door and I am great by **John Adrian and Ty**. They are hustling like nobody's business, running this sub shop like it was their very own. They took care of me and informed me about their sauce shortage aswell. They were determined to satisfy my visit with a drink and other recommended sauces. In the midst of this interaction they had a list of orders to fill in a busy store. I have no doubt these three are gonna be very successful in life. I hope a manager gets a hold of this and these gentleman get some recognition. Thank you so much, I will definitely be back again.“

“This is my favorite firehouse subs location. Not the most accessible parking lot, but the food, service, and atmosphere more than make up for it. The wait is never too long, the workers are always very friendly and seem to be in good spirits, and the food it as good as it can get for firehouse subs.Thanks firehouse crew!“

“I like ordering at kiosks. I can be much quicker that way. Attendant was very attentive and noticed I grabbed too small a cup. Appreciated it more when I didn't have to get up for a refill. And of course the food came out promptly and tasted perfect.“

“Last year I ordered a sub online. When I got to the store they told me it wasn't available. I got into a verbal altercation with Dee but the manager and area manager helped resolve it.
+++I order literally everyday the same thing. H&L with double meat and cheese

Today I went there for my same order. There was not double meat. I approach the manager Cristal who agreed the sandwich was not right. She proceeded to remake the sandwiches.
Ms Dee then starts to talk out loud enough for me to hear her across the restaurant telling me she doesn't like me. +++At this point i started recording video on my phone+++the following actions by Ms Dee. Ms Dee was telling me she doesn't like me, she flicked me off, she called me BOY several times. Telling a customer that literally buys a $14.00 sandwich daily monday thru friday that I'm the problem. Other customer continued to tell her she needed to calm down but she refused. Continuing to insult and belittle me in front of the store. I repeatedly asked her name and was told I would not get it. Eventually the manager Cristal gave it to me.
I've escalated this to the people I know within corporate but I'm also awaiting the area managers call to see if I can handle this in the order the restaurant would like it to be handled.
Once resolved I will be more than happy to adjust my review because the rest of the store doesnt need one bad apple to spoil what is normally a great experience.
Or I can upload the video..........

It looks like 2 months ago Bre Johnson gave almost the same review as I about the same person. How is this location keeping an employee that calls the customer's B++++ and flicking those customers off???????

EDIT: Since the placement of this review. I am OVERJOYED to continue to go to this establishment. The employee in question is no longer there and upper management took it upon themselves to contact me directly with their solutions of which I was in full agreeance with. Noone should ever pay as much money as I had and get ripped off by ONE BAD EMPLOYEE because of their "feelings about you" They should do their job regardless. I'm happy that I could help get this resolved and judging from previous reviews it was a long time coming for this individual. Hopefully this individual learns a valuable lesson and carries that lesson on to their next job and realize that the customer is the reason you are there, not because you are owed something.......FAFO.....“

“This restaurant is always welcoming and clean. The staff is quick and efficient. The food is always great. I have never been disappointed.

Parking: This location is in front of a Super Target whose parking lot is only full when The Blue Angels are in town. There is always parking except on those 2 days every other year.“

“Whoever made my sandwich this morning knocked it out of the park. One of, if not the, best firehouse subs I’ve ever had. Ordered delivery from Kingsley a couple weeks ago and it absolutely sucked, will exclusively use Oakleaf going forward because it was that good. Thank you to whoever made my New York steamer today around 11:20! I tried to call so I could tell you this but I know yall are busy with the lunch rush so please just know I appreciate you and you’re awesome!!“

“The staff at this location were absolutely wonderful. I placed my order ahead of time using the firehouse mobile app. When I came in past my pick up time, they informed me that they were behind because of their name day sale. As I looked around, the restaurant was full and everybody behind the counter was bustling. I work in the same plaza, and I understand how busy it can get at times. Everybody was so kind and professional, and I could tell by their faces that they have received negative feedback all night. Very kind and courteous, Thank you again.“

“I ordered through Uber eats the the food was spectacular it was hot it was prepared nicely with a lot of care in it I have ordered from another location here in Jacksonville but this store here will be my number one pick to order from again absolutely awesome“

“I happen to stop here when I was picking up my grandbaby for a visit. I have a ton of allergies so I ordered a gluten free turkey no tomato. It wasn't cut so I asked the young lady if she could cut it, I was driving and neede it to be smaller in size to eat. She said no because of the gluten allergy it would cause cross contamination. She gave me a plastic knife. I was so impressed and appreciative that she thought about my allergies!
I enjoyed my sandwich and the service as well!“

“Firehouse Subs offers a cool spot to grab a hearty sandwich. The subs are packed with tasty meats and cheeses, and they steam them to really bring out the flavors. The place has a firefighter theme, which adds a fun touch, and they even support local fire departments, which is pretty cool. Good food! Great value!

Parking: The church next door provides free parking.“

“My wife got the ny steamer but they were out of corned beef and said it would get extra pastrami but I don’t think it did or the regular comes with just a few pieces. For the price it really isn’t worth it. It was $38 for 2 large sub combos. Better than most hospitals food though and I didn’t have to drive. Staff was awesome.“

“Frank and his team are amazing! My daughter and I have been to 2 other close by locations and it’s just not the same. It’s the little things that separate great service. Frank & team always make the food correctly for my picky eater, remember us when we come & welcome us in.“

“This location is the best. The staff at this location always goes above and beyond to ensure a great experience. Melissa the General manager of this location always checks on you and ensures that you are satisfied. You can can tell she really cares about the customer experience.“

“Every time I order from firehouse my subs are always made with perfection. Never disappoints :) Was too good to take a picture to upload.

Vegetarian options: Yes

Dietary restrictions: Dietary options

Parking: Big parking lot

Kid-friendliness: Yes

Wheelchair accessibility: Yes“

“Would be a 5/5 because firehouse has the best subs EVER and I will die on this hill. HOWEVER this is my hometown location and just came back and disappointed in the bathroom, looks like it hasn’t been cleaned it days, black lines in the toilet and not a single piece of toilet paper.“

“This place was slammed with the people for a Veterans Day deal, and the three employees working we’re handling it well. There was probably 30+ people in there and they took care of every single one of them. They were cranking out orders like no one’s business. They were an efficient team. I could see them moving back-and-forth and taking care of things as fast as possible. I hope that they are appreciated and taken care of.“

“Austin Asok was so lovely jubbily at cutting my meat. He truly is an expert in his craft. Low key fire treatment. Funny ass guy too. Tell him he should sign up for comedy he is so funny. Also his chef skills are just ass good. My meat was treated and cooked to perfection. OVERALL = AUSTIN ASOK THE BEST“

“If you been to Firehouse Subs you know how the subs taste their good quality. The only thing that shocked me was when I asked for a regular size drink they gave me a large and they're large. Has to be like 64 Oz which is ridiculous you don't need that much soda. But again the sandwiches are delicious way better than “

“This is a firehouse express. They do not have a full menu and no gluten free bread. It would be nice if it was a full location with a full menu. It is still nice to have this place in the airport. This is a good place to stop for a quick snack

Vegetarian options: No gluten free bread“