McDonald's in Land O Lakes

“I hope this gets to who it needs to get to & the poor manager/workers that were working ! I was at this McDonald’s on 12/2/25 around 6/7 pm picking up an uber order & it was VERY busy , the drive thru was long & there was a couple people waiting for their orders in the lobby . There was a customer that was visibly upset that she was waiting for her food , because God forbid you have to wait for your food to be prepared right !? I guess she expected everyone to stop what they were doing to make her order ! She was just down right mean to the poor workers / manager . she clearly had a bad day , or life lol , & was taking it out on these poor people ! Everyone else was waiting patiently as we learn to do in kindergarten , even my 3 year old was being more patient than her . The manager i believe ( I didn’t catch her name but she was short I think she had glasses and black hair & looked pretty young ) was trying to make it right for her & refund her money back . while she is doing this , this broad is STILL berating this poor girl saying stuff like “ you guys SUCK “ . She was being a bully . Hats off to the manager because she held her composure , made it right by refunding her & she never matched her negative energy or stopped to her level . She goes on to ask for the managers name & said she was going to write a review . I know with her being an entitled , miserable , emotionally immature person , she will probably try to twist the situation . So I just wanted to write a review saying how amazing all the workers are because while this is going on they never stopped working , just knocking out all the orders super fast & the manager did an amazing job at helping this lady even when she shouldn’t have !!! I hope that lady seeks therapy . Yall are awesome :)“

“Huge shoutout to Damien at the drive-thru window this morning! He provided fantastic, cheerful customer service, greeted me with a warm smile, and wished me a great day. That kind of positive energy makes a huge difference in the morning!

Just a minor heads-up for the team: the last two times I ordered oatmeal here, it didn't come with a spoon. Luckily I had a spare in my car, but thought I'd mention it as a quick reminder.

Overall, a great location with wonderful staff like Damien. So glad to have this store right around the corner from our new home!“