McDonald's in Naples

“⭐⭐⭐⭐⭐Richard at McDonald's is an absolute gem! His warmth and kindness made our visit extra special. Not only did he flawlessly take our drive-thru order, but he also went above and beyond by inviting us to dine inside and shared wonderful conversations. His charisma brightened our day, and his exceptional customer service truly stood out. Richard is the epitome of a fantastic employee. We left with smiles on our faces, thanks to the sweetest man ever, Richard!“

“Food is not usually the most accurate, and the service is slow and overall kinda just depressing for how staffed they always are. I mean, real, becuse it is a McDonald's, but pick one or the other, if my orders where accurate then would be all that bothered. Overall, food is still better than most McDonald's, enough business too keep it fresh I guess.“

“We had a wonderful experience at this McDonald’s during our breakfast stop with students for a field trip. The team was well-prepared, courteous, and efficient, even with a large group. Their positive attitude and great service made a big difference—thank you!“

“I was hangry when I wrote the 1 star originally as I thought the dining room was locked prior to 11pm. I was mistaken! Also the young lady in the drive thru who handed me my order was extremely cute so it was the perfect way to tie up my night.“

“I had to make a very long 4 hour drive back home to Tampa Bay after my flight got canceled home. I found this place off an exit late at night. At first, I was skeptical because they share a building with Circle K, but when I tell you the food was great! Even late at night, my burger was hot, fries fresh, hot and salted out of the fryer, and coke was crispy. This woke me up and helped power my drive back home. Thank you!“

“This is a newer McDonald's location and it's set up differently than other locations eating in the dining room is a challenge because the people in the kitchen can't even see the counter if someone is there waiting. I think this is a challenge that management needs to address. The drive-thru is usually very efficient except on weekend nights where you could be waiting in line for up to a half hour“

“The place is bigger on the inside than you assume at first. The only thing I would suggest better would be to add more of the plastic numbers that indicate which table you are sitting at. There are only a couple that are available when ordering at the kiosk.“

“This location had multipe kiosks for ordering and only 1 cashier. The line inside was very short and we received our breakfast very quickly. Line outside for the drive through was much longer.

Parking: Drive through line could block some of the spots; parking lot was not efficiently designed“

“The staff in this restaurant was wonderful. We came in last minute and made an order for 56 people. Everyone worked incredibly hard to get it ready and we’re so friendly and had great customer service. We worked closely with Sammy and she kept us up-to-date on the order. Fantastic customer service.“

“If there were a Hall of Fame for McDonald’s employees, Lance on Davis Blvd would be inducted on Day One. Seriously — this man is the heartbeat of that location. Every single time I walk in or pull through, he’s upbeat, professional, and genuinely kind. You can tell he takes pride in his job, and it shows in every interaction.

He remembers faces, he delivers service with actual joy (rare these days!), and he somehow manages to make even a quick coffee stop feel like a bright spot in my day. The drive-thru is smoother when he’s there. The energy is better when he’s there. Honestly, the entire place runs on “Lance Mode.”

McDonald’s needs to clone him. Promote him. Protect him at all costs. He is, hands down, the best employee I’ve ever encountered at ANY McDonald’s — and I’ve been to plenty.

Five stars isn’t enough. Lance deserves a constellation.“