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Chicken • $
“This location specifically is my “main location” and this is my “go to location” whenever I’m hungry and craving that Popeyes chicken in.
First thing first, you have to acknowledge the staff.
Everyone down for the person working in the windows to the people that are cooking, from the personnel at the cash registers and at the drive-through, and even on the way up to the managers that you see on the floor, ensuring that everybody has the orders correctly assembled and promptly delivered… This is a first class operation, spectacular high-level, professionalism, and highly accountable.
I’m on a First name basis with the staff here and they are relentlessly expeditious with their prompt delivery and highly efficient systematized approach to customer service and quality.
On an ongoing basis, the overall experience here is and has always been consistently delightful, which pairs with a direct correlation in the personnel on staff which, I attribute to and recognize each one of the team members and management as top tier / high caliber / mission focused professionals who operate as an elite family unit.
Yall come through everything. Treat everybody right and get the damn thang done the way it’s supposed to be executed.
Another key component is the visibly representation of community support. The people who work here are the people we can relate to. Everybody here is family. Keep doing what you do and the only location on OBT worth mention will always be the location right here in front of the Walmart sitting directly across from Truist bank.
I’m not sure if this location of this franchise is owner operated. But what I do know is the Roosevelt team… Meaning Roosevelt, and his team of dedicated professionals come in and they give it all they have every single day and these people can easily be paid double their salary should they decide to pursue This quality in caliber of service for another organization so I would strongly recommend that the Popeyes franchise take a good look into the quality selection of high character and highly accountable personnel that have been selected to serve at this particular location. Who’s ever doing the hiring for this location… I give you a five star review as well.
Peace, Love & Prosperity to all who work and dine here!“
Chicken • $
“Toni was amazing. We had the best customer service since the moment we walked in. She brought our food to the table and even apologized for the sandwiches being delayed a couple of minutes. No inconvenience at all but she was the sweetest. She is a great employee and it’s been forever since I had such good customer service. Much less at a fast food restaurant. Kudos to her.“
“Absolute best service i’ve ever received at both this popeyes and any popeyes i’ve ever been to!! Richard was so helpful, super transparent with wait times and very knowledgeable about the menu! He was kind, efficient and had a fantastic attitude, Food was great! Overall fantastic experience <3“
“You can't go wrong with their spicy fries chicken, the red beans and rice always hits the spot. The coleslaw is one of the few places I will eat it and that dry biscuit with honey is like no other. The food was good! The drive thru window staff was great. Thank you!“
“I want to send a great big thanks to this location from Lynx/Central Florida public transit. We had a last minute get together and had no other options (tried Publix and they were rude). Called them way before they open and Anastasia and her crew looked out for us big time!!! Thank y’all for what you guys did for our retirement party..“
“WOW watching Terrance work in front of house was mesmerising. He was doing all by himself the same job as about 6 people I swear mcdonalds would have 2 people dispensing drinks 3 people bagging orders 1 or two taking orders. 1 running the drive through orders. 1 taking payment And 1 handing out the orders. Let alone managing the FOH in the restraunt !!
He was spot on, he told the orders promptly. Made sure everyone was okay inbetween bagging up orders. Was managing the drive through, mobile orders and. Delivery orders too!
And just be before he served us. He spoke in perfect Spanish!! Cuando habla español es muy bueno !!
Dude was perfect at his job. Well mannered and gave 10/10 above and beyond customer service
I hope he’s being paid at least 3x the standard wage!“
“Very well priced dinner for family of 4 when you are in the mood for fried chicken. Everything was hot and made to order. I liked Richard behind the counter and the manager was very friendly and ran a tight ship. I would hate to make her mad. Iced tea was wonderful but needed fresh lemon.“
“This is the best Popeyes near us! The food is always fresh! The employees are actually very kind and polite. Jerry and Madeline at the drive through window was exceptional and filled with a positive attitude which was nice for a change.
OTHER POPEYES SHOULD TAKE NOTES FROM THIS POPEYES ON CUSTOMER SERVICE AND KINDNESS!!!“
Fast Food • $
“My teenage daughter was going to the mall with friends, and there was some challenge getting her card to go through (it had been flagged by the bank as fraudulent since she hadn't bought food on her card before). The manager was so patient and understanding, which was such a great thing for me to hear about when she got home. She also really liked the food -- she said the chicken was very yummy.“
“This review is to commend two employees at this location, AKEEM and MYKAH. Their professional skill-set coupled with their genuine mission to satisfy their customers exceeded what I would expect in a fast food entity. These two young men would be an asset to any business...I would recruit them if I wasn't retired. I hope they have higher aspiration for themselves and that Restaurant Brand International do right by these two employees who generate the dividends that RBI gleefully enjoy every year.“
“We were looking for something fresh to eat and after a failed attempt at another place I won’t mention, we stopped at this Popeyes Location, we thought the door was closed and to our luck it was opened and we were able to wash our hands and sit and eat. What I asked for they didn’t have but the cook Jhonny heard and said to give him 3 minutes and made it fresh promptly. It was great, also the manager Giselle and Julissa were great and very respectful. Thanks Again for your Great Service.“
Chicken • $
“Let me preface this by saying that I've only been to this location twice over the past 6 months because I don't live in Florida. Also, before 6 months ago I had not been to a Popeyes in many years!
This Popeyes is awesome! The customer service is top notch, the employees are super friendly. The food is fresh and hot, and that's what matters most to me. The drive thru is efficient and fast. I wish I had a Popeyes near me in Atlanta.“
“This place the service is awful. Went to the drive through and had to wait a long time to put the order and they asked me to drive around to wait for it. Well it took them almost half hour to give me the order and they forgot the drink. Then they told me just give me a second and that was another 10 minutes. I would not recommend this place at all.“
“I don’t usually leave reviews, but Kim at the drive-thru window absolutely made my visit worth it. She was so friendly, kind, and surprisingly knowledgeable — she answered every question I had without missing a beat and did it all with a genuinely warm attitude. That kind of energy is rare, especially in fast food. Kim is exactly what great customer service looks like, and honestly she’s the reason I’ll be coming back to this specific location. Popeyes is lucky to have her! ⭐⭐⭐⭐⭐“