Dunkin' Donuts in Riverview

“I stopped in on Friday to buy some sweets for a co worker's birthday and was greeted by Emi. Her smile was warm and her personality was even better. I don't drink coffee often but since I am moving to Apollo Beach today I decided to stop by today for a coffee and Emi was at the counter again and I can testify that Friday wasn't a fluke. She is exactly what any business owner to want at the front line. So many businesses are struggling to find good employees and it's obvious when I walk into a store and get the employee doesn't want to be there and you are inconveniencing them by asking for help. Not only does Emi deserve recognition but she deserves a raise also!!“

“This is one of the few Dunkin’ Donuts locations that’s open 24 hours, which I really appreciate. I come here about three times a week around 4:40-4:50 in the morning for my iced coffee, and the staff is always amazing, friendly and welcoming, with smiles on their faces.

Honestly, I couldn’t start my mornings without my Dunkin’ ice coffee. Even with all the construction and road closures that make me go further out of my way just to get here and then double back to continue to work.“

“Stopped being a regular at this particular location for last 6-8 months after being treated like a burden with overnight shift. I usually went in around 2am or so. Seemed like the workers were so upset that they had to be there. There was a girl working most nights and she was always saying “wait a minute” or “I’ll be with you soon” and the like. There was never anyone in drive thru so I’m not sure why the wait was always needed. I know they do UberEats and DoorDash but shouldn’t your customers that are presently there have precedent if no one’s there waiting for the orders (if that’s the case)?
However I was in a hurry last week and happened to give them another chance (plus I really needed coffee). I hear a man’s voice come onto the intercom and that was step one of relief. Very pleasant. Very attentive. He said he was making a pot of coffee so it would be fresh and hot for me. So we chatted for a minute while it was brewing. Learned he’s a newer employee so I described my reasoning for not wanting to bring my business into this particular location. He apologized for my bad experience (even though he had nothing to do with it) and promised me as long as he was working my experience wouldn’t be anything less than excellent. So I got my coffee and went about my day.
I’ve gone back 4 times since last week and lucky me he was working every night I went. And he was beyond stellar. Even convinced me to get some food a couple of the nights. Which to my surprise was hot and fresh as well.
So Dunkin’ may just have hired the right person to regain my business. I wish all restaurants had employees that were as good as him, especially late at night when everyone’s at their grumpiest normally. I’ll have to ask his name next time I stop in and update my review!

5 stars all around“

“This Dunkin is the best. Food is always fresh and always get the order right. The service is so friendly and they are always so helpful and care that the customer is happy. Atmosphere is clean. Coffee is great, munchkins great, and sandwiches are awesome. Will continue coming to this location.“

“I live really close to this location and get quick meals if I'm too tired to make my own food. I have gotten mostly consistent services, but a few times I have ordered donuts that are completely soaked and soggy on the bottom. I wish I was exaggerating, but this would happen to the apple spice filled donut, and they wouldn't just be soggy, they would have almost no powder on them. I haven't ordered them in months because of that, but my stuff is usually good otherwise.“

“Zander Kia and jay looked out for me after I told them I paid for my order but it kept giving me an error message. They all jumped right on it and made my meal for me. Best Dunkin in the city!!! Everyone was respectful, polite and had smiles on their faces happy to be at work!! Shout out to them!!!“