“I know she’s been there for a while but it’s time I put in my two-cents on Ivonne, the morning cashier for drive-through. In my opinion, Ivonne is the best thing that’s happened to our Crosstown McDonald’s in a long time. Her over-the-top friendliness and up-front presence helps me forget that the window person didn’t so much as smile when they handed me my food, they shut the window before asking if there was anything I needed, and walked away forcing me to simply sit and wait because they never handed me my drinks.
Some people say customer service is non-existent in our young people today. That’s bad for business. Perhaps adding more “Ivonnes” would add warmth, welcome, and good old-fashioned neighborly vibes to our store. Thanks for listening. And “Happy Birthday, Ivonne!” (It’s today.)“
“I come here during breakfast hours from 6:30am to 7am, there is this one employee who works almost everyday for long hours and does alot of work. I appreciate that they show up everyday to their job despite how chaotic and unmanaged it seems. Props to you whoever that is! Food has always been hot for me, but there does seem to be some change in management so the better employees aren't exploited.“