Panera Bread in Chicago

“I was in the hospital when I ordered my food. And the food came to me delicious, fresh. I was very impressed. Everything was good. I would recommend people to go there because it is grateful. Thank you very much and god bless and keep up the good “

“We recently learned that Kay might be relocated to manage a different location, and we are writing to express our strong opposition to this potential move. Since Kay took over the management of this location, her exceptional leadership has been nothing short of transformative. Her dedication, expertise, and positive energy are contagious, inspiring her team to deliver outstanding service with precision and efficiency. Orders are fulfilled flawlessly, and the atmosphere she cultivates is one of warmth and mutual respect. Her leadership style embodies the very best of what we hope to see in our community. She motivates and uplifts those around her, fostering an environment of growth and excellence. Her presence is a gift, and her departure would leave a void that cannot be easily filled. We need leaders like Kay, who by example teach us what it means to strive for greatness, to treat others with kindness, and to take pride in our work. We urge you to consider the impact of your decision. Keeping Kay in our community means preserving a beacon of inspiration, a model of positive leadership, and a driving force behind the exceptional service we have grown to expect and appreciate. Miss Kay,stay with us, and together with your team, keep shining your light. The future of this community depends on leaders like you. Thank you for taking our heartfelt request into serious consideration.
Also, thank you to the whole team at this location for your consistent hard work and always for your welcoming energy. You are very much appreciated.“

“I loved the healthy menu options and that you can choose your portion sizes with soups and sandwiches.
The atmosphere was casual and comfortable.
The service was good. The Cashier answered my questions and was polite. There's also option to place your order on the computers in the store.
The prices were affordable.“

“The food is great and the staff are clearly working hard to get everybody’s order out. Good thing to note that a ton of hospital employees are trying to get lunch at the same time so there’s a bit of a wait — ordering online or app ahead of time is advised“

“I’m here almost every day because of the sip club membership. Moneys been tight recently, and as a daily coffee drinker, it’s saved me a lot. I have nothing but good things to say about the employees here. I am absolutely appalled at their working conditions — short staffed, rude customers, and cramped working area (this is a Panera “to go”, and it’s teeny tiny!). Whenever i go in, no matter the time of day, the proportion of orders to customers is so unfair to the workers. And, i always see entitled tourists looking impatient, or rude DoorDashers shoving their phones in the workers faces. Despite all of this, i have never heard a snap or a complaint from the workers. In fact, more often then not, i am greeted with a smile and a welcome. I work in customer service, and I would be nowhere half as nice if i was this overworked! Panera is a tough job (I’ve had friends with them), and it underpays. The machines are complicated and orders usually have multiple components that are hard to juggle. Today, at noon during the lunch rush, there were only 2 people on the floor! These employees are rockstars and so resilient (although there should be more of them hired to help out).
Now i head home and see the negative google reviews, and it’s so obvious to me that many of them have never worked in the service industry a day in their lives. If i was able to tip 100% every time, I would!“

“Grover at the Panera on Rush is the best! He’s always incredibly kind when I pick up my order, and every time he’s working, my sandwich is made perfectly. You can tell he truly takes pride in his work—he’s an outstanding employee who goes above and beyond.“

“I've been coming here a lot lately to study, and when I got home yesterday I told my husband, “They seriously have the happiest staff, everyone is just so nice.”

I came back again today and noticed it all over again so decided to write a review. One girl in particular is super sweet. I wish I knew her name, but she was wearing a black zip-up, a hat, and had her hair in a ponytail. Anyways, good team at this location!“

“For being a hospital location.. they did their best to make it feel like a regular Panera Location. My food was good (as expected) and the service was fast & friendly. I got just what I wanted from my experience here.I give it 5⭐️Jerry (the pigeon) gives it 5.5⭐️“

“I come here frequently and u actually enjoy the new remodel. The space is fresh and clean and the customers that used to hang around and use the lobby for free have disappeared. The service here is great, especially the morning crew on weekdays.

There is a fruit fly infestation in the soda machine that really grosses me out. I really wish they would have pest control come out and treat the area ASAP.

Otherwise I like this location!“