4.4
Superb
194 Reviews
11 South Old Rte 66, Hamel · 12.2 miles
Customers’ favorites
- Chocolate Vanilla Swirl Ice Cream with Blueberry Waffle Cone
- Classic Cheese Smash Burger and Fries
- Strawberry Cheesecake Sundae
- Plain Hot Dog & Fries
“wish there was a maybe recomemd button.. Same teen boy every time we visit, and unfortunately, the same issue each time. Our first visit, I ordered a bacon cheeseburger and received a BLT. On the second visit, I specifically ordered a bacon cheeseburger plain — only bacon and cheese — but by my third bite, it was full of ketchup, mustard, and pickles. Today was our third visit, and I ordered two chili dogs with no cheese (I even repeated it twice). Yet both came out covered in cheese. This could be serious if someone was not able to have something or allergic. The first time, I thought maybe he was new. The second time, I was having a rough day and tried to laugh it off. But this time, we were on a time crunch, and having to wait for the order to be remade was really frustrating. I truly don’t like to complain because the food itself is great — the strawberry milkshakes and ice cream are amazing, and the rest of the menu is usually really good. But the service has been consistently poor every time we’ve come. It’s hard to believe ours is the only order that’s been rung up wrong. Either this young man needs more training, shouldn’t be on the register, or maybe just isn’t a good fit for that position. We’ve never been offered a refund, a remake without the wait, or even an apology — and that’s disappointing for an otherwise great place.”
Bar · $$
