Firehouse Subs Lake in the Hills
$ • Sandwich Shops, Fast Food
Hours:
290 N Randall Rd, Lake in the Hills
(224) 484-7007
About Firehouse Subs
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Firehouse Subs Reviews
Share your opinion about Firehouse Subs Lake in the Hills
Not answering phone during normal business hours! Picked up an order we ordered there after driving half hour got home and wrong sandwiches!!!!
Terrible service.
Went in and was the only customer.
Guy behind the counter asked if I'd already placed an order.
I hadn't.
He said, give me 10 minutes.
I said ok.
2 minutes later, he took my order and I paid without asking me what I wanted on the sandwich.
So, I asked him, what comes on it?
He told me and I said that's fine.
He then tells me, again, it'll be about 10 minutes.
I said ok.
Then, he tells me I can go.
I was like, what?
Tells...read full review
I ordered a smokehouse beef and cheddar brisket with RAW onion mayo bbq sauce. I get a sandwich with no cheese no bbq. He made me the wrong sandwich! What kind of restaurant leaves their employee by themselves with no manager to manage the store by themselves? Seriously the last time I’m going there. I haven’t been there in 2 years because the last time I was there the owner was yelling at the employees and talking down to them and she did not know how to do anything......
Menu
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10AM - 9PM |
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Firehouse Subs Lake in the Hills offers a great dining experience with delicious subs, including the BBQ Cuban sandwich and the steak and cheese sub. The restaurant serves fresh-tasting meat and bread, and the staff is patient, friendly, and efficient, providing fast service in a chill atmosphere. The menu features a variety of options, including limited-time specials like the Chicken parm meatball sub, which can be customized with photos on the wall.
Customers praise the restaurant's cleanliness and the excellent customer service provided by the staff. The new owner has significantly improved the quality of the food, with customers noting that the subs are now much better than before. The manager and staff are described as kind, professional, and careful in preparing the food. Overall, Firehouse Subs Lake in the Hills is a great place to enjoy a delicious sub in a clean and welcoming environment.