Panera Bread in Indianapolis

“Pick up lunch here couple times a month- always have the same girl at drive through. She is the kindest and warmest employee, always welcoming and has a smile even when it was 0 degrees outside and she was working the window. She is the best, def have some good employees at this location.“

“This location has truly taken me on a rollercoaster of emotions. I’ve been a regular customer for over a year, and at one point I even canceled my membership because the customer service was so disappointing. Thankfully, I decided to give them a second chance, and I haven’t regretted it since. The new morning manager is excellent—always cheerful, attentive to every customer, quick to prioritize small orders, and able to keep the crew moving smoothly, even during hectic mornings filled with catering requests.

That said, there’s still one recurring issue, not just at this location but at several Panera stores: missing items. They use a system where staff check off the ticket to “ensure” everything is in the bag, but it’s still common to find chips, spreads, or other items missing. When I have time, I open the bag before leaving and catch mistakes right away. The staff are always kind and quick to fix them. Unfortunately, I can’t always check, and on those mornings I end up with unpleasant surprises once I get to work
Overall, if I could, I would have their salads every day for lunch, and a blueberry bagel with cream cheese for breakfast 🥰“

“I have not been to this place for several years. The location is not a best fit for traffic. Difficult to get in and out of the parking lot.

Well the food is good for the price. I had chilly soup and the roast beef sandwich. The wife had a great salad.“

“I hope this new panera on is us 31 .Hannah and the Manger and the staff was amazing. This is only one I will go to. Clean nice welcoming. Food fresh 😋 they need raise 😋 im from east coast and this the best customer service I've seen. Smiles and they look clean,they care about the quality of the food. Go here yall . You know imma tell yall the truth“

“I just want to say thank you so much for the breakfast today! Everything was fresh and made perfectly—I really enjoyed it. Usually something might be off, but today it was just right, and I truly appreciate the effort you put in.
You all get 💯 from me! Keep up the amazing work 😊“

“I go here frequently since I work nearby, my food is always delicious and there have only been errors a handful of times and they always address the issue and remedy it! Sometimes it can get VERY busy, especially when there are conferences in town so I always order ahead and give a little extra time before I head to pickup my order if I order during the lunch rush or when there’s a conference in town. Even on their busy days I still get my food in a reasonable time! Always a good atmosphere and clean. Jazzy Jeff was a fantastic surprise when I went to Panera on St Patty’s Day for lunch.“

“I havent been in years because they stopped making my favorite pasta dish. I recently went and signed up for the monthly drink club when i got lunch. I like a few of the new items. The store as always is clean with friendly staff reasonably priced for the great quality good you recieve. I hope the menu changes periodically to keep me coming back in the coming months.“

“Went to the Panera today right around breakfast was ending today and the staff warmly greeted us and made sure we could get an order in before it ended! The food staff that put the food out was also very friendly. I hung out for a bit and was on my computer and the woman working the cashier even brought out a refill without asking! Couldn't ask for a better experience and it made my day so thank you.“

“I recently stopped by for breakfast and am very happy that I did. I ordered the Sausage CinnaScramble Sandwich, and it was extremely delicious. The sweet from the cinnamon paired with the creamy scrambled eggs, mildly spicy breakfast sausage patty, and the buttery flavor and crunch from the cinnamon roll Pastry was the perfect start to my day. I would definitely order the Sausage CinnaScramble Sandwich again.

Parking: Panera has its own large parking lot.“